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AmekanaReviews 32

2.1

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Amekana Reviews Summary

The company has garnered a mixed reputation, with many customers praising the stunning quality and design of its dresses, particularly the attention to detail and fast shipping for ready-to-ship items. However, significant concerns arise regarding order fulfillment delays, particularly for custom orders, and issues with customer service responsiveness. Some customers reported dissatisfaction with returns and refund processes, citing unprofessional communication and unresolved complaints. Overall, while the brand has a loyal customer base drawn by its product quality, it faces challenges in maintaining consistent service and addressing customer concerns effectively.

This summary is generated by AI, based on text from customer reviews

service
10
value
10
shipping
11
returns
9
quality
11

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District of Columbia
1 review
4 helpful votes
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Dress order
February 18, 2024

I ordered a dress for new Years. And received it in less than 3 days. The dress was damaged and I returned it. I reordered the dress because i loved it. Jan. 21,2024. Still haven't received it. I emailed company and they replied. "Thanks for contacting us. We are still working on your order. (Aurora set in silver). Production time is 20-30 business days. We hope to have it ready soon dear." Then, " Thanks for contacting us. We are still working on your order. (Aurora set in silver). Production time is 20-30 business days. We hope to have it ready soon dear."

So, I'm waiting. Never again. This company is unprofessional, they are located in Texas…an order should never take that long unless it's coming from overseas…

Date of experience: February 18, 2024
New York
1 review
0 helpful votes
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Scam
February 10, 2024

The are reviewing at ratiing themselves, trust me it's a scam and a pretty convincing one. Notice they don't have number you can call.

Date of experience: February 10, 2024
Texas
1 review
5 helpful votes
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They scammed me
February 3, 2024

I purchased 4 items 2 outfits and 2 purses for my birthday jan 30/ 24 my total was 571.00. Yall im so upset I purchased these item's jan 15/ 24 and they still haven t sent me my items nor gave me my money back. In beyond devastated cause now they telling me i gotta send them more money if i want my items shipped. Like Wtf i paid yall in most 600$ why would i have too pay you again too ship me something I paid for. Those people literally scammed the hell out of me. Today is feb 3/ 24 and they still have not sent me not 1 damn outfit or purse that i bought. Someone please tell me what can i do?

+3
Date of experience: February 3, 2024
Amekana B. Amekana Rep
7 months ago

Hi Twalla,

Thank you for sharing your feedback. We understand how important it is for you to feel confident about your purchase, and we truly appreciate the opportunity to address your concerns.

After reviewing your order, we see that you placed it on January 15th for four items, including both ready-to-ship and made-to-order dresses. Made-to-order items require approximately 25 business days for production, which is why there was a delay in shipping.

I have also confirmed that your order was completed on schedule, shipped, and successfully
Delivered to your address and is currently in your possession. According to tracking information, the package was delivered and signed for by you on February 17th.

If there’s been any misunderstanding or additional concerns, we’d love to help resolve this. Please feel free to reach out directly to us at info@amekana.com so we can assist you further.

Warm regards,
Amekana Customer Support

Florida
1 review
0 helpful votes
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Everyone loved it.
January 19, 2024

I've never felt more glamorous than when wearing one of the dresses from this store! I bought the black Dynamite dress and Sade dressand they were all a hit. Their selection is fantastic, the customer service is excellent, and the dresses are simply stunning. I'll definitely be a returning customer

Date of experience: January 19, 2024
Texas
1 review
0 helpful votes
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I'M HAPPY
January 17, 2024

The dress was kinda small but expected it because I'm 5'10 but the communication was excellent and it arrived just in time.

Date of experience: January 17, 2024
Hong Kong
1 review
0 helpful votes
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I love it
January 16, 2024

I've ordered multiple rhinestone dresses from this store, and each one is breathtaking. The attention to detail is impressive. The packaging is also lovely, making it feel like a special treat when it arrives.

Date of experience: January 16, 2024
Florida
1 review
0 helpful votes
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Absolutely in love with this Amekana boutique! The rhinestone dresses are even more stunning in person. The shipping was super quick, and the quality of the dress is top-notch. Will definitely be a repeat customer!

Date of experience: January 14, 2024
New York
1 review
0 helpful votes
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I've purchased a few dresses from here for different occasions, and each time, I've been impressed by the attention to detail and the lovely craftsmanship.

Date of experience: January 12, 2024
California
1 review
1 helpful vote
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Wow, the quality of the dresses surpassed my expectations, and the rhinestones added such a glamorous touch. Not only did I find the perfect dress, but the customer service was exceptional. The staff was knowledgeable and helped me find the ideal fit. I received so many compliments on my dress, and I'll definitely be returning for more fabulous finds!

Date of experience: January 10, 2024
New York
1 review
1 helpful vote
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I order a dress for my birthday almost 2 months ago. Till this day I received no refund and no money. I'd this supposed to be a black own company? Making it hard for me to support my kind. I NEED MY MONEY

Date of experience: October 28, 2023
California
1 review
0 helpful votes
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My Birthday Dress from them was absolutely beautiful. It looked absolutely amazing on me. True to size no stretch no diamonds falling off. So pretty. Will be ordering from this site again for a special occasion.

Date of experience: September 30, 2023
Malaysia
1 review
2 helpful votes
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Good quality
September 29, 2023

The dress was perfect. I wore it for my baby shower and it was a HIT. I took a risk and I ordered a week before my baby shower and it was delivered 4 days after ordering. 2 days to process and 2 days to ship. Definitely will be ordering from them again. Thanks

Date of experience: September 29, 2023
New York
1 review
1 helpful vote
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I absolutely LOVED the dress and the customer service! I immediately looked at the dress when it arrived and it looked EXACTLY like it did on the website. I wore the dress to a fashion ball and it was perfect! I didn't get the best photos in it but I will be buying my birthday dress from here. Thank you!

Date of experience: September 25, 2023
California
1 review
1 helpful vote
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Fit was amazing
September 25, 2023

My husband's eyes said oh yeah but his mouth said no way are you leaving the house in it. Fit was amazing. I've never felt so sexy in my life. Private viewing only dress for me.

Date of experience: September 25, 2023
New York
1 review
1 helpful vote
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My absolute favorite
September 25, 2023

I bought the deluxe dress for my 20th wedding anniversary next year. After talking myself out of buying this dress about a million times, you know how buying something online 7 times out of 10 NEVERRRRR looks like the picture. Or my absolute favorite, it's NEVER EVERRRR the right size. Hence, me buying a dress a year in advance. I received the dress within two weeks. (1 star) I took the dress out of the package and it looked exactly like the online picture. (2 stars!) I picked up the dress, and it is heavy, due to all the rhinestones. (3 stars!) I tried it on (I couldn't resist) I'm a beautiful dark-skinned woman, wearing nude is a nightmare most times. Not with this dress! It actually had my kind of nude! (4 stars!) I got so excited that I started to shake and dance a bit too much. Okay, a heck of a lot. Some of the chained link rhinestones fell off. Minor problem that can be easily fixed! Overall, this store gets 5 stars!

Date of experience: September 25, 2023
District of Columbia
1 review
1 helpful vote
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Shipment was so fast
September 24, 2023

I got so many compliments for my birthday and shipment was fast. I have no complaints and I look forward to ordering more from this company in the future!.

Date of experience: September 24, 2023
Washington
1 review
1 helpful vote
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We used this for a Photoshoot, and it was worth every penny. It was well made, with quality materials and arrived quickly. It elevated the photos to a whole other level. Couldn't be more pleased, 10/10!.

Date of experience: September 24, 2023
Arizona
1 review
1 helpful vote
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It was worth every penny
September 24, 2023

We used a dress from Amekana for a Photoshoot, and it was worth every penny. It was well made, with quality materials and arrived quickly. It elevated the photos to a whole other level. Couldn't be more pleased, 10/10!.

Date of experience: September 24, 2023
Mongolia
1 review
1 helpful vote
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My dress just got delivered wow. This is the fastest shipping i have ever seen. I ordered from ready to ship though. Quality and customer service are all A1. I cant wait to wear it. Thank you so much Amekana.

Date of experience: September 17, 2023
Poland
1 review
2 helpful votes
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I purchased the Libra dress from their ready-to-ship last week and baby it's gorgeous. It's a bit heavy due to all the beading but I don't mind, I love love it. Customer service was very responsive and helpful with questions. This is my new favorite store. Will be getting my birthday dress from them.

Date of experience: September 17, 2023