• Amazon Prime

Amazon Prime

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Overview

Amazon Prime has a rating of 3.4 stars from 476 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon Prime most frequently mention day shipping, gift card, and long time. Amazon Prime ranks 3rd among Streaming Movies sites.

  • Service
    124
  • Value
    118
  • Shipping
    114
  • Returns
    97
  • Quality
    106
Positive reviews (last 12 months): 13.6%
Positive
9
Neutral
5
Negative
52
44
See all photos

What reviewers want you to know

Positive highlights

  • Amazon has great customer service and they quickly try to resolve any issue that you may have.

Critical highlights

No critical highlights yet

How would you rate Amazon Prime?
Top Positive Review

“Ok”

Brandin B.
3/23/24

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Top Critical Review

“Blackmail is their mode”

L B.
1/30/24

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Reviews (476)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (72)
Thumbnail of user lb789
2 reviews
1 helpful vote
January 30th, 2024

They offer you free membership for 30 days and tout that it is ad free. So you try it and suddenly they start adding ads to your shows with no way around them.unless of course you PAY more - only 2.99 more - the key is MORE. It's on top of the $14.99 you are already paying making the grand total around $18.00 a month. Is Amazon content worth that when they already have only 1/3 of their content included in the membership? I think not. I unsubscribed. Save yourself the disappointment.

Tip for consumers:
Consumer Bait and Switch

Products used:
Amazon Prime

Service
Value
Quality
Thumbnail of user hearingaidparts
1 review
1 helpful vote
February 12th, 2024

Very greedy. Ads now appearing on content. I have to pay £2.99 a month to remove these. Do you not already make enough? Pay more tax, Amazon.

Thumbnail of user rachaelr180
1 review
1 helpful vote
February 2nd, 2024

I ordered a JACKERY SOLAR PANEL $699.00 with a $140 Coupon & They sent me a Superjare Gaming table 7933BC $99.99 instead. UPS picked it back up, I was given the tracking stub. Amazon received it back, and they want me to wait 3 to 4 weeks for a credit when it specifically stated that when they received my Item back, I would be issued my credit back to my card. They made a huge error and now want me to wait 3 to 4 weeks for my money. Bad policy. Disputed this with Discover and JACKERY was also notified of their handling of this. Never again!

Tip for consumers:
How irresponsible they are when shipping your purchased item. Employee Not paying attention to detail. Don’t buy anything of value or expensive on Amazon. They have been unreliable for sometime.

Products used:
Wrong Product sent and return credit is long and unfair.. no refund even though they received my package back as they stated they would do once they received the item back.

Service
Thumbnail of user georgec345
3 reviews
8 helpful votes
December 26th, 2023

Ordered many things with prime and Never received anything in two days! Talked to 9 customer service and a supervisor nobody had an answer for my questions. I never had talked to such terrible, stupid, dum people in my life where do they get them from. Prime is a ripoff service in New Hampshire because packages don't come in 2 days even if the sellers item says Prime on it. The best way is save money and have it come UPS.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ss1228
1 review
0 helpful votes
March 23rd, 2024

I've been a pine member for several years now. I've attempted to correct this situation numerous times without success…I live in a condo complex with multiple buildings. Our driver doesn't even attempt to contact us for delivery of our items. Instead they deliver to the club house. This is incredibly inconvenient because we can only pick up packages during certain times. I work from home so there is no excuse as to why our driver is not delivering to me. Today really pushed me over the edge. The driver delivered multiple packages to the club house at 7:10 am. Tge club house doesn't open till 11am. Those packages are out in the freezing cold unattended for 4 hours! UNACCEPTABLE! Hopefully someone of authority sees this review and sees the picture sent by the driver to confirm this rediculous behavior! I'm pretty sure this is not the expectation of how packages are to be delivered. If I lived in a house the driver would be expected to ring the door bell at each residence. I'm not understanding why the expectation is different here…please notify me if my expectation is incorrect or misinformed.

Service
Value
Shipping
Returns
Quality
Thumbnail of user catherine.acquadro07
1 review
0 helpful votes
February 28th, 2024

Enough is enough. Being compelled to pay to prevent publicity viewing or harassing is too much.
Tired and sick of this capitalistic view of the world.
Frankly, Amazon Prime Video production is not good and the catalog is full of crappy stuff.
We took it just for the Warner Pass. Amazon is a rip off.

Products used:
Prime video

Service
Value
Quality
Thumbnail of user brandinbroadnaxvqfy
6 reviews
0 helpful votes
March 23rd, 2024

Amazon Prime Video offers a vast selection of movies, TV shows, and original content at a competitive price. I appreciate the convenience of having all this entertainment bundled with my Prime membership. The ability to download content for offline viewing is especially handy for long flights or road trips. However, the interface could be more user-friendly, particularly when it comes to browsing and discovering new titles.

Thumbnail of user daveh1396
2 reviews
6 helpful votes
November 4th, 2023

Amazon Prime Driver was just driving way too fast through the apartment complex I live in and hit and killed a baby squirrel.:-(

Thumbnail of user cpetrella92
1 review
13 helpful votes
April 23rd, 2023

As a member of both prime and prime music I will not be renewing either. I am tired of delivery delays and getting slapped in the face with 5 dollar credit. When a shipment leaves Jamaica NY at 434 how does sit get delayed going to a facility a half hour away? Because you like screwing your customers. You should be ashamed of yourselves. Just pure trash and so not worth paying for either service anymore. Negative 5 stars for you and you greedy owner

Tip for consumers:
Do better with your promised deliveries Amazon!!!

Service
Shipping
Thumbnail of user francinet71
1 review
1 helpful vote
December 31st, 2023

Amazon is the worse company ever especially as a prime member for years. My orders " never" are delivered in two days. My package was thrown by a storage pod. The driver had to walk past my house and car and go into the neighbors yard. If it weren't for getting a message, I never " would have received my package. Then to be on chat for hours with Amazon, I've had packages " not "delivered at all. I was promised a refund today by a representative's and told to keep the merchandise " makeup ".The representative said to wait three hours After the time passed and nothing was showing in my Amazon account. I reached back out after the three hour time frame. The representative transferred me after explaining I was asking about my refund, to make a long story short. I told the representative to read the previous chat showing that I was promised my refund. Anyways, six representatives the very first and five more, just to ask about what was the status of my refund? The representative's all repeat the same thing, I believe they are " bots " and with their names. You can see that there're names may be made up as well. I have went through the ringer with Amazon.Today I put my prime on pause and I will be canceling Amazon. Amazon use to be pretty good, now they are liars and rip customers off. Even wigs they except back, resell all natted with bugs and refuse to refund. I think it's time to shop elsewhere. I've wasted a lot of money on prime through out the years. I think amazon owes their prime membership customers some serious cash " refunds " packages are " rarely " delivered in two days, used damaged items, not received items or delivered elsewhere and tell you to go look under cars, behind bushes, ask neighbors. That's not my job, that what I'm paying prime for. This is where one of my packages was delivered. Does this look like a house? UNBELIEVABLE- and I was offered a $10 card to use towards anything sold by "Amazon ". WHAT A JOKE!

Thumbnail of user lynnd751
2 reviews
4 helpful votes
February 2nd, 2024

I have been an Amazon prime member for 10 years and now they have started running advertisements within their programs and movies on Amazon prime video. If you want to avoid watching advertisements on Amazon prime, you must now upgrade by paying $2.99 extra a month to get ad free programming.
Like paying $139. A year to be a prime member is not enough? It's a shame Amazon has started nickel and diming it's Amazon prime members. I am opposing this extra fee by no longer subscribing to paid channel subscriptions through Amazon prime. I will go straight to the channel (STARZ, BritBox, HBO/Max, etc.) and purchase my programming subscriptions.

Products used:
Amazon prime video

Service
Value
Quality
Thumbnail of user theresa.horton68
1 review
1 helpful vote
February 6th, 2024

I pay for monthly membership for two day prime delivery and for the past couple months my merchandise is not being delivered on time!. Above frustrated at this point. Considering canceling my membership.

Service
Value
Shipping
Returns
Quality
Thumbnail of user erinb889
1 review
0 helpful votes
February 24th, 2024

I've ordered many items over the years on Amazon Prime. Never returned anything until recently. I paid the UPS store to package it "professionally" to guarantee my refund. I also included several mop heads that I actually forgot to include in the requested refund.(Item was a steam cleaner). I received a partial refund on my debit card which was used for the purchase. Called Amazon and after several calls and hours, a supervisor that sounded frustrated, said I would get my final refund. Waited all week- called yesterday only to find out that the refund was put on a different card. WHY WOULD THEY REFUND A CARD THAT WAS NOT USED FOR THE PURCHASE? I've used multiple cards over the years including a couple of cards that were my fathers for his orders, he is elderly and I order for him. Amazon claims that the card was a secondary form of payment which is a lie because first of all- I would never do that- most likely- would not even know how to do that. NEXT- Amazon employee told me today that sometimes they search for other cards you have used for payments/refunds. Absurd. What company gives refunds/ takes payments from a card that was not used for purchase? This made me so uncomfortable that I cancelled my Prime membership, no telling what they will do.

Tip for consumers:
Just be careful

Products used:
Product was a steam cleaner that was poor quality. I clean the floor better myself with an old school mop and bucket.

Service
Value
Shipping
Returns
Quality
Thumbnail of user axlerm
1 review
2 helpful votes
December 31st, 2023

Amazon Prime used to be terrific but every year now they increase the prices and decrease the delivery service to the point where many deliveries generate an email quot; sorry for the delay but your item will be late". That has become the new norm for AMAZON PRIME

Thumbnail of user stephanieh2061
1 review
3 helpful votes
January 5th, 2023
Verified purchase

Spoke with someone with a very strong accent that refused to help a prime member. The picture shows that the door was gray not my red door. Red and gray are far off. These drivers are under so much that they just drop anywhere. Members are taking the heat. I requested a gift for Amazon which was generous on my part since I had to purchase the item from a retail store. Contacted the same day and was told to check the neighborhood. Give me my money back

Tip for consumers:
Use the Amazon hubs

Products used:
This is my first horrible experience

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelk500
3 reviews
11 helpful votes
December 29th, 2023

Used to be a great thing. Now Amazon is seemingly continously raising rates, instituting fees and overall decreasing value.

Just another example of corporate greed run amok.

I'm dumping it after 5 years. F- These people.

Tip for consumers:
They're now charging return shipping. Last straw.

Service
Value
Shipping
Returns
Thumbnail of user rocneyd
1 review
0 helpful votes
December 26th, 2022

Paid 145 for annual service. Very rarely used it. Found out it was billy me monthly as well. Then they shut the service down and are refunding less then purchase price because taxes are non refundable.the picture shows what I came home to most of the time after paying for a year subscription and being double billed monthly. Terrible service. Tech help wanted credit card info before they would help fix problem on their end. Do not waste your time.

Thumbnail of user josephr2134
1 review
4 helpful votes
March 17th, 2023
Verified purchase

I was a big fan of Prime. Now it's terrible. Get two day shipping they claim...that used to work, now it's more like 8 day shipping if they don't lose it.

Customer service is terrible, shipping is terrible, prime video is terrible.

I've subscribed to Walmart Plus. Same day delivery for most stuff, free shipping for all else and it's significantly cheaper. They also have Paramount plus for free. Sure, Paramount plus isn't great, but it's better than Prime Video.

Amazon sucks now.

Service
Value
Shipping
Returns
Quality
Thumbnail of user berlh1
2 reviews
2 helpful votes
September 19th, 2023

I open the plastic bag went to place the black 209 xl in my printer, removed the safety and covered my hand, into my HP printer and on the tile in office. I called Amazon where sorry there is nothing Amazon will. Can,t get ink off my hands, I have replace my printer and get on my hands and knees and hopefully can get the black ink off the tile.thinking of returning my chase prime card, checking out Walmart,Sam's club and ebay. Poor business Amazon, everyone beware something goes wrong there not professional enough cover damages from there products
Berl. California

Tip for consumers:
The leaking cartridge dumped ink into my printer, on the floor tile in my office, and all over my hand which I can’t get off. I can’t get the printer to work

Products used:
902xl ink for HP printer

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackh1401
1 review
2 helpful votes
November 13th, 2023

My wife attempted to dispute a charge on her credit card for an item, before I was able to check my Prime account to verify that it was indeed a fraudulent charge Amazon locked my account up. I attempted speaking with "customer service" rep, that was like speaking with a foreign brick wall. I have been a prime customer for many years but the only way to access my account is to pay for the charge first even though it may be a fraudulent charge. No customer service at all anymore. I have worked with them in the past on issues with orders, improper charges, wrong product, etc. no problems with Amazon but that was a few years in the past. What a different compay now. Looks like I'm done with these scam artists.

Service
Thumbnail of user rubyl161
1 review
2 helpful votes
July 3rd, 2023

I have had a membership for years, finances have changed though and I had to unsubscribe from prime video.

I went through the process on the website and was alerted that I would have access for the rest of the paid term.

This was months ago, I had only paid monthly, so I was surprised to see a prime video fee in my account just today.
Their help section on the website is just FAQ, no number emails or live chat provided.

They are just as bad as scammers wanting only your money.

Products used:
Video subscription

Service
Value
Shipping
Returns
Quality
Thumbnail of user timb1607
1 review
10 helpful votes
August 4th, 2023

I pay for prime for fast delivery which is nonexistent at this point then they are selling third party and when it all falls apart amazon says deal with the third party(jegs) who also suck. Here's a 10 dollar credit, I have 10 hours over a two week span trying to solve just this one of many issues and still don't have what I ordered but I do have a 10 dollar credit

Tip for consumers:
Shipping times and delivery suck

Products used:
Car parts (the ones that were not trash)

Service
Value
Shipping
Returns
Quality
Thumbnail of user billy.luther3
2 reviews
9 helpful votes
August 19th, 2023
Verified purchase

I have order several items the past 2 weeks and they never arrive on time. The fulfillment center is 90 miles from my house and all customer service can tell you that it's delayed in transit. Amazon tracking says the items left the fulfillment center and is delayed in transit. Why does it take them 2 to 3 days to travel 90 miles.

Service
Value
Shipping
Thumbnail of user charlenel355
1 review
1 helpful vote
November 7th, 2023

I order an item & have not yet received anything! There was no communication no notices no emails whatsoever. I spoke with management Amey expressing this & requested refund. My order was suppose to be delivered November 2nd & she says I have to wait until November 16th & I couldnt request a refund. The fact that Amazon Prime advertises a service & does not fulfill what it says is absolutely false & should be removed! The fact there was no communication from anyone is absolutely ridiculous & disappointing to say the least. To be so highly recommended advertising services you cannot fulfill is a contradiction & false. I have canceled my subscription

Tip for consumers:
They need to show empathy for falsely advertising services they cannot & do not fulfill

Products used:
I never received my order!

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessas887
2 reviews
3 helpful votes
October 14th, 2023

Amazon consistently doesn't seem to know what it's doing in regards to delivery to rural areas. It's the Walmart of the web. Where as WalMart hire anyone who has a pulse, Amazon just plainly doesn't understand about life outside of town. Announced delivery dates are 88% wrong, sometimes by 3 or 4 days. Online customer service is a joke since it's farmed out to India or Pakistan. Those people are really trying hard but don't understand the dynamics of rural life in the USA.

Tip for consumers:
Amazon seems to be spiraling down the drain. It showed real promis at first but it no longer shines brightly. Too bad.

Products used:
Food, clothing, electronics, etc.

Service
Value
Shipping
Returns
Quality

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