• Amazon

2022 SITEJABBER AWARD

Amazon

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Overview

Amazon has a rating of 3.3 stars from 10,462 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Amazon most frequently mention customer service, free shipping, and prime member. Amazon ranks 3rd among Marketplace sites.

  • Service
    1392
  • Value
    1305
  • Shipping
    1316
  • Returns
    1154
  • Quality
    1246
Positive reviews (last 12 months): 21.7%
Positive
107
Neutral
39
Negative
348
770
See all photos

What reviewers want you to know

Positive highlights

  • The website was easy to navigate, the checkout process was smooth, and the customer service was responsive and helpful.
  • If you have a kid away at college, youll love Amazon!
  • 2022 Customer Choice Winner

Critical highlights

  • They declined for fraud suspicion but still charged my credit card.
  • They confirm the delivery date and time and before 5 minutes of delivery time they sent "Sorry msg".
  • I wasted 3 days and now deleted amazon account in my mobile and my hubby's.
How would you rate Amazon?
Top Positive Review

“Amazon went above and beyond.”

Michael S.
2/2/24

I ordered a sink which was supposed to come with a drinking water faucet. The sink arrived without the drinking water faucet, instead it had a soap dispenser substituted by the manufacturer who failed to update the ad. I called Amazon customer service and in about 5 minutes they gave me the $280 sink for free and I bought the water faucet for $32 That's above and beyond. Amazon is a fantastic company.

Top Critical Review

“Shipping is expensive”

Antoinette B.
1/20/24

Basic reasonable service for all customers spending their hard earned money on this site? No. Amazon literally looks for ways, to penalize those who don't have their prime" subscription. Also would have just gone to walmart had I known this would happen. Placing a simple order for non custom items, then having to wait a week before arrival is unacceptable.

Reviews (10,462)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1629) love amazon (777) credit card (199) return policy (171) delivery date (103) shopping experience (141) amazon account (78) gift card (128) phone number (64) shopping site (128)
Thumbnail of user sa.syl91
1 review
0 helpful votes
February 14th, 2024

RELAXED FIT: Relaxed, comfortable fit through the body.
DRAPEY FLUID TWILL: Made of 100% viscose, our non stretch viscose is extremely breathable and lightweight. With a beautiful drape and a soft, smooth finish, this fabric is comfortable and easy to wear all year round.

Thumbnail of user sandyf254
2 reviews
0 helpful votes
April 9th, 2024
• Updated review

It is very easy to transfer the electronic gift card into my Amazon gift card balance. This allows me to either save or spend my gift card balance.

Added to my Amazon gift card
June 21st, 2022
• Previous review

I very much enjoy using my Amazon gift card as a little bank account for saving for necessities. Inboxdollars makes this savings easier.

Tip for consumers:
Amazon gift card balance is a convenient way to have a little 'bank account'.

Products used:
I added to my gift card balance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user miker299
3 reviews
4 helpful votes
April 11th, 2020

We bought new LED light system for our parking lot replacement light. Smooth purchase and delivery was fast.

Thumbnail of user rebekahc6
4 reviews
4 helpful votes
September 5th, 2022

It can be convenient until you need to make a return. I wouldn't trust the estimated shipping dates. They tend to be inaccurate. They do have a wide variety of sellers and products on there so it can be easier than ordering from a few different sites or driving around trying to find everything.

Tip for consumers:
You may get a refund once item is returned. Shipping is not always great so order about 10 days ahead just in case. I would only use it for harder to find items in your area. if you can get it at your local grocery store save yourself the hassle.

Products used:
picnic table cover, supplements, sugar alternatives, enzyme cleaner, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jakek171
1 review
0 helpful votes
July 26th, 2022

I can only fault them for their late delivery! The TV which arrived is as described, works well, and goes as per the seller's description. My wife and I will be contacting the seller for auxiliary items for the tv set such as a PS5 for the kids, and an upgrade of our sound system. Our review of the additional items will also be posted here. Greatly appreciated!

Tip for consumers:
Buy from official Amazon seller

Products used:
Samsung telly 55 inches

Service
Value
Shipping
Quality
Thumbnail of user romolac
1 review
0 helpful votes
February 24th, 2023

I will definitely use it. Ordered a call back from the website. Called back very quickly, almost instantly. The operators were nice and did not hesitate to respond to all my questions. They were very competent in their work. Good job!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonh2434
4 reviews
0 helpful votes
February 6th, 2023

A great place to shop is Amazon. It has a wide range of products at reasonable prices, and it ships them to your door quickly. Also, if you spend more than $25, shipping is free. Amazon even has a free app you can download to your phone that lets you order things right from it.

Thumbnail of user annap1028
3 reviews
1 helpful vote
December 10th, 2021

I can count on them 95% of the time to get my items when I order them. Customer service takes into consideration everything you say

Service
Value
Shipping
Returns
Quality
Thumbnail of user elizabethr2720
3 reviews
8 helpful votes
February 29th, 2024

Amazon is very helpful and you can find just about anything. To pencil cases to actual diamonds. I have never seen a product arrive damaged. That's a relief. The only problem is that you have to pay shipping. And that can be expensive. But, otherwise, helpful and easy. I recommend, if your trying to find something that you've never seen at stores.

Tip for consumers:
It's useful

Service
Value
Shipping
Returns
Quality
Thumbnail of user jf530
98 reviews
42 helpful votes
May 29th, 2021

I'm currently abroad and I wanted to buy things from Amazon so I decided to give the international shipping a go. The shipping actually wasnt bad, got to me at a reasonable time. (Purchased on Feb 3rd and most arrived on Feb 19th).

At first, I thought shopping would be really expensive but it wasn't. I can't remember why I had a shopping promo but it covered all the shipping costs. Without it though it would have costed me $30.40 which isn't bad either way (bought $128usd worth of product)

OH, there was an additional import fees deposit though of $11.05 for me.
Overall not bad purchase, AmazonGlobal is doin it's thing.

Service
Value
Shipping
Quality
Thumbnail of user lalmirj
1 review
0 helpful votes
November 18th, 2020

The next time you want to watch the news, all you have to say is, "Alexa, play the news," and it will automatically open the app and play content from your favorite channels.

Thumbnail of user nasserp2
4 reviews
0 helpful votes
March 2nd, 2023

I adore Amazon for my shopping! They offer such a huge selection of goods at reasonable costs. Free shipping is another great perk of Amazon Prime! I save so much time when I shop online since I get the things quickly. Great encounter.

Thumbnail of user austinb589
1 review
0 helpful votes
December 27th, 2023

I thought this would be much better than the American Express deal that I had to handle but nope this one is definitely not quite as bad but still pretty bad my advice just pick out Amazon card or something

Service
Value
Thumbnail of user davisc201
4 reviews
2 helpful votes
February 24th, 2021

I was skeptical but once I received the products I was happy with their conditions. I ordered 2 books a new and old one.

Products used:
books

Service
Value
Shipping
Quality
Thumbnail of user jeanc289
1 review
0 helpful votes
December 23rd, 2019

I would have never found such a deal in store, like I did here on Amazon! I'm so happy, now I can enjoy the gorgeous weather and not have to worry about mosquitos! Plus these torches look really cool around my back patio and really create a relaxing vibe. I can sit out on my porch into the late night and just let the torches be the light and it's so fun to sit out and watch the fireflies dance across the backyard and just sit in the light of the torches

Thumbnail of user lizj60
2 reviews
0 helpful votes
December 21st, 2019

Can shop in the comfort of my own home. The convenience and quick shipping is a huge bonus. I marked it down one star because some high end items are sold as counterfeit and amazon has done little to reduce that practice. But overall I am happy with most purchases and items come quickly and packaged well.

Thumbnail of user adamthomas4532
1 review
0 helpful votes
April 9th, 2024

I am very pleased with the product, it meets all my expectations, and I didn't expect the shipment to arrive so early. The packing is great and the product quality is higher than expected. Thank you, Amazon you are amazing and your products are beautiful. I will recommend it to my friends.

Service
Value
Shipping
Returns
Quality
Thumbnail of user zaultr
7 reviews
2 helpful votes
May 20th, 2022

This multi billion dollar company sells, & ships just about anything you can think of to buy. It has a few glitches here & there, but its a trustworthy transaction overall. Z

Tip for consumers:
As a long term consistent customer, I advise that the customer scroll through the items they desire very thoroughly, to assure that the best version of the item(s) in question are of high quality, read the info of the product, & don’t become hooked or overwhelmed by the sear variety that this store has to offer. Z

Products used:
Bike lights, shoes, clothes, jewelry, battle gear, etc.

Service
Value
Shipping
Quality
Thumbnail of user omelianenkoroma
1 review
5 helpful votes
August 16th, 2022

I always have only good experiences when ordering smth from Amazon. Like the variety of goods, they are leaders

Service
Value
Shipping
Returns
Quality
Thumbnail of user glennm623
3 reviews
2 helpful votes
April 19th, 2022

Good company. Delivers every day, pretty reliable on when they will deliver. All orders are well taken. I have done refunds. They took care of me.

Thumbnail of user gccg
1 review
1 helpful vote
June 5th, 2022
Verified purchase

Update: This issue has been resolved, thankfully: It is hard to comprehend how a bunch of overpaid entitled "smart" people can defy all logic and common sense as to make such colossal errors as making the default language Spanish and then have every page convert to English on the fly (after@ 3 secs) and then 50% of the drop down menus dont convert at all and stay on Spanish, even when all your settings are set to English only... i really, really hope a bunch of people get fired for this, including Bezos if he approved such a boneheaded idea... Infuriating!

Thumbnail of user catho58
2 reviews
2 helpful votes
June 2nd, 2022

There use to be an option to consolidate your order items into one package, before it shipped, however this is no longer available. The shipment fees increase when you receive individual items rather than one package.
The packaging is also unsuitable at times when they use a box where an envelope would suffice.
I think it's all a way to ensure shipping companies make money on indvidual items.

Service
Value
Shipping
Quality
Thumbnail of user larisai7
2 reviews
0 helpful votes
December 12th, 2023

My first time ordering from Amazon, it went well. The shipping was free which is always great, haha! Got my toothbrush and also a couple of toothbrush head replacements. It was on Black Friday sale so I got it with a nice discount. Satisfied.

Service
Shipping
Returns
Quality
Thumbnail of user cr441
1 review
0 helpful votes
January 1st, 2021

Many opportunities to make some cash, but some sites are not safe. Other sites lead you down a path of offers and if you decline you do not proceed to your reward. Overall I am satisfied and would recommend trying this.

Thumbnail of user darlenep419
7 reviews
0 helpful votes
February 7th, 2023

I love Amazon Marketplace. Since 2012, I have never had a problem with Amazon items or shipping. Customer support is helpful and polite when I have product issues. I recommend Market place Amazon to everyone searching to acquire their stuff!

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Amazon sells everything (almost).

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