• Althea

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Althea has a rating of 3.67 stars from 3 reviews, indicating that most customers are generally satisfied with their purchases. Althea ranks 25th among Asian Beauty sites.

How would you rate Althea?
Top Positive Review

“So far so good”

Janelle W.
5/18/20

I've purchased quite a lot of things from Althea and so far my experience is very positive. There was once that the cover of a bb cushion that I received was broken. I sent an email together with the photo of the broken item to its customer service. Just within a day or so, they informed me that they would send a new one for me. The prompt customer service is really a plus. Since then, no broken items and also delivery was always very fast.

Top Critical Review

“Terrible Customer Service!”

M E.
8/8/18

They had a promo for Petal Velvet Powder #Pink lavender. I added the item in my cart together with other orders. I also added the promo code to have the item for free. I was surprised when the invoice came, no powder was indicated. I contacted their customer support. After repeating my concern several times, she finally understood my concern and just brushed it off. They made it appear like it was my fault that the item was not added. I keep on telling them that I did the necessary steps. The email conversation also took days. Until the promotion ended, they just told me "hey it has ended so there's nothing we can do." Very terrible business. No compensation was given as well to make up for my wasted time, money, and internet bandwidth.

Reviews (3)

Rating

Timeframe

Other

Thumbnail of user janellew26
3 reviews
8 helpful votes
May 18th, 2020

I've purchased quite a lot of things from Althea and so far my experience is very positive. There was once that the cover of a bb cushion that I received was broken. I sent an email together with the photo of the broken item to its customer service. Just within a day or so, they informed me that they would send a new one for me. The prompt customer service is really a plus. Since then, no broken items and also delivery was always very fast.

Thumbnail of user me68
1 review
2 helpful votes
August 8th, 2018

They had a promo for Petal Velvet Powder #Pink lavender. I added the item in my cart together with other orders. I also added the promo code to have the item for free. I was surprised when the invoice came, no powder was indicated. I contacted their customer support. After repeating my concern several times, she finally understood my concern and just brushed it off. They made it appear like it was my fault that the item was not added. I keep on telling them that I did the necessary steps. The email conversation also took days. Until the promotion ended, they just told me "hey it has ended so there's nothing we can do." Very terrible business. No compensation was given as well to make up for my wasted time, money, and internet bandwidth.

Thumbnail of user alisah79
1 review
0 helpful votes
March 22nd, 2023

The goods were attracted by their price against the background of original discounts for most products. Service and management is worthy of respect. Regarding the goods, you need to talk individually. This is not the first time I have ordered from this online store. Here is the latest product calamine skin relief Nourishing cream, not suitable for my skin.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Althea?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Althea?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business

Related forum posts

What are the best vegan brands right now?

Hoping to find well-known brands that carry vegan products

What are some Asian beauty products that can help with pigmentation problems?

I've read a lot online about pH levels in products and how that can affect pigmentation...

How can I achieve the youthful glowing look often seen in Asian pop culture?

I've found that right after I use Korean sheet masks, my skin revitalizes and instantly...