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Allurez has a rating of 3.7 stars from 497 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Allurez most frequently mention engagement ring, wedding band, and pendant necklace. Allurez ranks 11th among Engagement Rings sites.
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2,011 reviews
Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all! They had an impressive number of diamonds to choose from, natural or lab-grown. Shipping was prompt after the ring was made (altogether a roughly 3-4 week wait from purchase to receipt). I also gotta say, having a little LED in the box to shine on the ring was an inspired idea. Now I just have to wait for the next vacation with my girlfriend to pop the question! Thank you!
I placed for me an expensive order. I kept checking for status and it just kept saying it was processing. Shipping date came and passed and i contacted them over and over again and all they would tell me was it was in processing. Over 2 weeks after they took my payment. Had to file a dispute with my credit card company. They have on their website like this is inventory and you can buy it, but then they say they have to make it. They need to set realistic expectations to buyers.
Somehow, Allurez had the *exact* engagement ring I've always pictured in my head, aquamarine side stones and all! They had an impressive number of diamonds to choose from, natural or lab-grown. Shipping was prompt after the ring was made (altogether a roughly 3-4 week wait from purchase to receipt). I also gotta say, having a little LED in the box to shine on the ring was an inspired idea.
Now I just have to wait for the next vacation with my girlfriend to pop the question! Thank you!
They had the exact ring I imagined, with the side stones I desired. The price was pretty reasonable, all things considered.
It was exactly what I was looking for.
Although it was embarrassing that my finances ring had a gem fall out within months of purchase and weeks after I gave it to her she started wearing the ring on Feb18th. Your team did a great job getting the ring repaired and back to us. Thank you very much for standing behind your product and fixing this situation!
I was a bit overwhelmed when it came to purchasing a ring but the process was fairly simple with this company. It was pretty easy when it came to choosing the metal, band, and diamond. The turn over rate was pretty quick as well. The only issue I had was that the diamond/head was slightly uneven. A quick fix I managed on my own.
The styles of rings were exactly what I was looking for.
I had to follow up multiple times to find out what was happening with my order and when it was shipped. I never actually received a shipping confirmation but had to reach out to find out when it would be arriving on multiple occasions. The resizing and shine they did looks and fits great so I appreciate that but the communication and customer service could be improved.
1 month and a few days into the second month and the stones are falling out. I was told to send it to them and they would charge me $150 to fix. Beautiful ring but I am concerned about the quality. I did not get the insurance because I thought the quality was better. My order was also a month late. The ring was almost 6 grand
Products used:
Wedding set .. Late shipping and also the stones were falling out
I bought my ring on 11/13/2023 I was told it would be 2-3 weeks shipping. It was not. I received my ring on 12/21/23 My now husband put it under the tree for a Christmas gift. I started wearing it on 12/25. On 02/12 one of the stones fell out and it took them 4 days to reply or acknowledge when I sent the email letting them know. This set was originally over $10,000 according to the site but I paid $5786 ( pre black Friday sale) so we aren't talking about change here. I was first told that i would have to pay $150 for the lost stone, because their policy is 30 Days, Yes you heard me right 30 days! However they did contact me back after I put a review on here about it and replaced the stone at no cost but shipping. I sent it to them on March the 8th and I received it back on March 28th. I put it on my finger. Did a few things around the house, Loaded the dish washer, vacuumed the floor, took a shower, and I looked at the ring and the stone was gone again. Same stone. I requested a full refund. I received a response of please send a PIC. So I did. On 04/09 I received this **QUOTE (I will immediately reach out to our internal team to review your case thoroughly and explore the best course of action to resolve this matter promptly and to your satisfaction.***) It has not been promptly and I have sent two additional emails with no response. I will now find out what other course of action that I can take. I could not get pics of my ring at my wedding because it had no stone in it. I will never buy from them again, and will not recommend it to anyone either. They love to tell you it is being crafted or give excuses. I want my money back! 30 days is no warranty when it is a FAULTY product! I love the design and the look I will have to say, but at this point I would be scared that all the stones will fall out in no time and I have stopped wearing the rings. They even kept the original decorative box and sent my rings back in a plastic container. I feel like I was taken advantage of and they took my money. If it had been a local store they would of replaced it or even given back my money. Buy local folks, don't be a victim.
Tip for consumers:
Don't buy from them . They will not make it right. Be aware !
Products used:
WEDDING BAND SET
The setting for the stones are very sharp, almost uncomfortable on the band. These should of been polished. Although the ring is beautiful, The diamonds in the band are so small that they are almost unseen. I think that the side that the band fits should just been a smooth edge so that a different band can be purchased if desired and still looked great as one unit. Other than that the center stone is absolutely beautiful.
They we not really informed on the creation of the ring. The ring was close to a month late from the original due date I did not actually have the ring when I got married .
I thought the rings were beautiful
Because of the birth stone in the engagements being my husbands.
The time to receive the order was LONG. Maybe due to valentines day but my necklace was ordered on the 2/4/24 as a gift...I also thought I included the love necklace as the free gift being offered. Long story I decided to inquire and they said they had not filled my order ( thought 4-7 days but the days turned into the end of Feb)...Customer service was super helpful but I bought this necklace based on the website data and I will say it was somewhat hard to navigate...May or may not purchase here again. I spent more than $400. I thought the love necklace was a bonus to my tennis necklace...I play tennis...
Anyway that's it...
I ordered this ring to celebrate the birth of my 5th baby in October. It is stunning and goes well some of my other rings I like to stack. The delivery service created some headaches but Allurez was quick to step in and assist.
They immediately addressed my concerns.
We have ordered jewelry from Allurez before and have always been happy.
I wanted a new birthstone ring to celebrate my new baby.
.The ring set was delivered in a short period of time in very nice ring boxes and she absolutely adores it. Constantly showing it off to people. Stunning!
The ring is beautiful and was returned to me like new after two diamonds fell out. She's very glad to have it back
I really liked the infinity ring when I saw it in ads, she really likes things from New York, and I really wanted her to say yes when I asked her to marry me.
Love the style and the infinity symbols represent how long our love will last.
Ordered the emerald cross, very very small, expected at least an average cross, bottom of cross not proportioned correctly, the bottom of the cross should have been a little longer to look like a cross
Love how it looked in thenpucture
Loved the cross in your websute
Ordered three stackable rings for my wife. Rings were a size too small. Allurez customer service representatives we fast and efficient in addressing the issue.
see review
Allurez was great in helping us the find the right piece of jewellery! Helped us from beginning to end and kept in touch with us throughout.
Even followed up with us a month later to make sure we were happy!
From A to Z they have it all!
I was able to customize the pendant and select 18k yellow gold and emeralds. Very pretty.
Product not as nice as represented. Card charged before shipping.
Asked for delivery to UPS store. That was not done.
Wife picked it
Wife’s choice
Ordering was easy, customer service was super responsive. A bit more communication between order and delivery would have been nice but customer service got right back to me whenever I had a question.
Wife picked it out.
Customer service needs improvement. I sent a request to change the delivery address and received confirmation that this would be done. Product was shipped to the original address still.
Response was timely and reasonable, but not followed through.
Ring exactly as expected. Came very speedily. Expected to pay import fees as detailed on website, but did not expect to have to pay courier fee as paid for shipping at checkout. This put a downer on an otherwise great experience.
Price and had item I liked
Great customer service, small issue in shipping but once i spoke with customer service everything got fixed immediately.
Product took ages to receive. Then billed import taxes, which are hidden in small print.
I placed for me an expensive order. I kept checking for status and it just kept saying it was processing. Shipping date came and passed and i contacted them over and over again and all they would tell me was it was in processing. Over 2 weeks after they took my payment. Had to file a dispute with my credit card company. They have on their website like this is inventory and you can buy it, but then they say they have to make it. They need to set realistic expectations to buyers.
Awesome Company, great products and very good quality, i will be buying from them again as i find everything really nice
Products used:
ring
I got exactly what I wanted at a much better price from a competitor. The item came as described. Customer service was excellent. They were honest about delivery. I called them to check on delivery, and they were able to give me exact shipping date. Gave shipping updates.
See above.
Better price for same item from competitors.
I saw it at a on a cruise ship and was obsessed!
I was nervous thinking it was a fraud site but after I received it three weeks later the ring was absolutely beautiful!
Saw it on the Facebook ad and gave it a try
I love the sapphire blue stone and was looking for a new ring
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Allurez.com is committed to providing you with the largest and the finest selection of engagement rings, wedding bands, bridal jewelry, fine fashion jewelry, and certified loose diamonds.
