Allivet

Allicheap should be their name There's a reason they're so cheap like they say you get what you pay for. I wish I'd never heard of them. Took them 2 weeks to get my pets meds which he no longer needed by the time they finally arrived here. They never told me my vet would refuse to confirm either their emails or phone calls. I had to learn that from my vet. Then to make it up they assured me they would overnight vs USPS my order. They didn't. They sent it regular USPS. Then to make up for that snafu they told me they were giving me a $15 off coupon which didn't work when I tried to use it. I wrote them about all this they never replied back. Like I said you get what you pay for. Allicheap is my name for them More accurate. Worthless bunch.Giant waste of time worth neither the aggravation or frustration I had to endure with them

Walmart PetRx turned over accounts to allivet. Allivet does not allow online cancellations of autoship - you have to call them. I paused all autoships until I had time to reach someone by phone. One is suddently active again and was shipped against my wishes at an exhorbitant price. I have NO card or payment method on file. Hmmm. I don't do business with companies who operate this way.

They state they will price match any online pharmacy. " NOT TRUE"
Semparica Trio can be found much cheaper
H-E-B
Target for 148.00 for 6 months
Don't be fooled like I was. Customer service can use a lot of improvement!

My pet's prescription was transferred to Allivet from Walmart Pet Rx. The price of my first auto shipment from Allivet was 125% higher than previous shipments form Walmart. I called and they offered me a 10% discount. They said, "The price of the medication went up." HA! I can still find it from other places for the lower price. They finally reduced it by 40% for 6 months. That gives me time to get the necessary paperwork to get it from somewhere else. Even Walmart regular pharmacy is less than what Allivet agreed to give me for 6 months with GoodRx.

Rated 1 out of 5 stars
Hold credit card hostage, out of your control and in theirs.

Beware. For a long time I had a good relationship with Allivet. Then I noticed their advertised auto ship prices weren't corresponding with the amount I was being billed.
I called last week and told them I had plenty of a certain RX for my dog and not to autoship that order. I was very specific about the medication. There was only one medication in the order. The rep assured me the shipment would not be sent this time. You can't stop an autoship anymore online, you have to call to get it done. This is very annoying. It is not a good business practice. It also-takes the control of my credit card that pays for the autoship in their hands. You aren't allowed to delete a credit card if you have autoships on file unless you put another credit card number in. The medication got shipped for $100. A medication I do not need. I called to complain and they did not offer to make it good. "Sorry" doesn't help my checkbook. I went into my account to end my business with this company, to stop all autoships and take my credit card off the account. Can not do it, not allowed without talking to a rep. I called and they told me they were cancelling my autoships and taking my credit card off as payment but that is not what is showing online in my account. The credit card is still there the following day and so are the auto ships. They told me on the phone that the autoships and credit card are deleted on their end, but since they already lied to me about the other matter, I don't believe them. I am contacting the attorney general for my state Monday and filing a complaint. It is my credit card and I should be able to take it off my account for payment at my convenience. It is their responsibility not to ship an order unless a credit card is on file. They are hold my credit card hostage. This may be illegal. I am going to Chewy. I always get good customer service there and have control of my account. I can guarantee these guys won't send you a condolence card if your pet dies.

I ordered Cyclosporine for my German Shepherd, Gibbs on 6/17/23. I had 16 day supply at that time. Allivet estimated delivery 3-5 business days after vet approval. Vet approved Rx on 6/20/23.
I was traveling until 7/1/23, called Allivet to check on Rx. They said it was out of stock, no date for shipment available. I had not received ANY COMMUNICATION of this prior to calling. Gibbs is out of meds. I have canceled all prescriptions from Allivet, closed my account, and ordered Rx elsewhere. Don't let this happen to your pet.

I had an extremely disappointing experience with Allivet's service. Despite placing an order for next-day shipping, Allivet shipped it two-day (but still charged next day). What made matters worse was the fact that I had to explain to the overseas call center the distinction between two-day and next-day shipping. Unfortunately, the call center was completely unhelpful and seemed to have no understanding of how poorly they were representing Allivet. Not happy and very disappointed.

After buying medications and other items for several dogs over the years I finally gave in to the fact that Allivet is a failure at the very things they are in business to do. Fill prescriptions and supply us with items for our pets. I have dealt with the ordeal of getting the prescription approved by my vet so many times I've lost count. They will continuously tell you they never receive approval from your vet. I have been in my vets office when it was sent for the umpteenth time. This is a HUGE waste of time and resources for vet offices that are already short staffed.

If you prescription has expired, they will NOT notify you. If your credit card expiration date has expired, they will NOT notify you. If they are back ordered, they will NOT notify you. The pattern of incompetence and horrible customer service you see throughout these reviews is real.

Allivet has one job to do and they can't get it done without putting my pet in jeopardy. I will now spend more money filling the prescription at my vet because the aggravation and headache just isn't worth it.

In case anyone thinks this is a fake review, I've attached a screenshot of my order history which is actually 6 pages.

I found out my cat is diabetic and needs insulin injections. My vet had never used allivet, but was told they ship overnight and we could get her started right away. (Her Glucose Levels were in the mid 300s and she's 10, so it was kind of a matter of life or death). It took a week to actually get the product, and it wasn't even what I needed. When I called to order in the first place, the person I spoke to literally had no idea what I was talking about when I asked for the insulin My vet recommended. I decided to have my vet call and assist me in ordering. They did (because they're amazing!) and called me back letting me know that allivet would be able to get it out to me if I registered my email on their site. I did without complaint, and I thought I would receive the stuff the next day. I never received any kind of confirmation from allivet, so I called the following day. After a bunch more confusion (even though my vet office ordered the stuff for me), I was told that I would have everything I needed to get my cat started on her injections. Since I had never done this before, I thought we were just off to a rocky start and I decided to trust the guy. I NEVER received an email with a receipt for my purchase. The ONLY email confirmation I got for ANYTHING was a confirmation email after registering to their site. When I finally got the stuff, I took it to my vet to learn how to administer the shots and she literally said my 120$ insulin was completely unusable. (allivet is much more expensive than other places but I thought I was paying for convenience. This was the price after their discount...)
To make an already long story short, I called several times to have the situation rectified, but they assured me there was nothing they could do except charge me extra for the things I DID actually need. This also meant I had to wait longer to start the injections and time wasn't really on my side. After several more days of back and forth, I finally asked for a supervisor and we agreed that I would be refunded. I never got a processing email for the refund or anything. Not surprised. In fact, I called several days later and the man assured me that I would most certainly receive a receipt for the refund that day. Nope.
I did finally receive an email for my initial purchase and my refund TODAY. It only took ANOTHER week and I've only been dealing with this since the end of December.
I will NEVER use allivet again. My veterinarian said This was her first and last time using them as well. It's obvious that this company has no education on the products they sell, their employees are incompetent and their customer service is horrendous. If you care about your pet, consider getting your products elsewhere.

I ordered my cat's meds. They took a couple of days and then emailed me it had been sent. Then a few days later they called to say it was backordered. And then, their customer service person's English is not good enough to understand me when I ask why their service would tell me something has shipped when they are out.
I am sitting here waiting for meds that have never been shipped. Meds my cat needs.

I placed an order on July 30,2020 for boxes of flea/heartworm medicine. One of their "Pharmacy techs" called o on Aug. 2nd and left a message that the vet declined it because of the pet name. I called them back on Aug. 3rd to find out what the problem was, the "customer service rep" had an accent so thick I could not understand her, they sent in a prescription in our cat's name! I kept getting emails stating, waiting on vet authorization, I called the vet, the vet stated they have REPEATEDLY sent the request back authorizing them to fill them. I called Allivet back on Aug. 7th, I was hung up on 2 times when i asked for someone WITHOUT AN ACCENT, one rep. Would not take me off speaker and was clanking metal in the background. I hung up and spoke with one of their "supervisor" Gabriel, explained the situtation, he said he would take care of it.
Almost 2 weeks have gone by, I have REPEATEDLY called their customer service, the vet has called and still no pet meds. I finally cancelled the order.
I will never order from them again, I'll go to Chewy or 1800PETMEDS.
Allivet never was this bad, customer service was great and all the reps spoke ENGLISH WITHOUT AN ACCENT! I guess the CEO wanted CHEAP FOREIGN WORKERS!

Trash company. I will be writing a review on any outlet I can find that you have a profile on. These thieves stole over $330 and will not send my cat's inhaler to my address. The package keeps going from the east coast to the west coast and so forth when I live in NYC and they apparently ship from FL. My cat ended up in the hospital from asthma attacks because they decided to lie about his medication. Truly criminals - they refuse to give me a refund aka will not respond to my emails either

Can't get the information correct after 10 communications. I give up - went back to Valley Vet. Multiple emails and phone calls. Even gave me a $60 credit and still can't get it right. Stupid doesn't even begin

Have a dieing pet and needed med which I order and had ot send in RX which I did. They lost them then found the which took over 5 weeks. Gave them another chance and ordered again mailing n the RX which guess what they lost them again and to this date 5 weeks later no RX posted to my account no med and pet still in need of meds. After over 5 complaint calls and emails someone called me only to say they dont have the RX and must have been lost in the mail. REALLY twice lost bacd track record for me.

I ordered and the 10% off didn't process. Too late to add after it charges your credit card.
NEVER AGAIN!

There's a reason they have decent prices. For some reason, they never seem to receive my vet's approval the first time and I end of having to call... only to be told my vet's office has received a confirmation from Allivet! Don't ever try to combine prescriptions; Allivet can seem to handle only one Rx at a time... and then hold up your entire order while they "wait" for the remaining approval to be sent via the vet... which in this case had already been sent and received twice! Thanks Allivet, for causing me to run out of my dog's medication while your incompetent staff sits around not making any phone calls or verifying the paperwork they've already received. Highly unimpressed.

Couldn't have been a worse experience if they tried. I submitted an order and gave them all they needed to contact my vet. A week later they still had done NOTHING with it. I call they say sorry and they'll definitely contact my vet to confirm the prescription. Well they still hadn't the next day so I emailed them and again they say sorry it wasn't done but we'll "escalate it" to the verbal team, well if that happened I never heard from them. So now my doggo won't get her medicine that keeps her from having seizures. Thanks for nothing.

I placed an online order, mailed in a receipt from Vetco including the script with the Dr.'s signature at the very bottom of the receipt and they wouldn't accept it. I spent more time and energy with phone calls and e-mails only to be told they need a signature which they already had. They wasted 2 weeks of my time and now my dog's heartworm med won't be in on time since I have to go through the process all over again but I have to wait to receive the script back which will take 5-7 business days they tell me. :(

My medicine for my dog was supposed to arrive Saturday but it is bouncing around in the USPS system with no clear answer from USPS when in will be routed correctly. I tried to get ahold of Allivet through email with no response so I called their CS line and told them what is going on. They tried to tell me that everything looks like it is processing right so I told them to run the tracking and they will see this is not the case. I told them I need these meds ASAP and asked to have one overnighted they told me they couldn't do that I have to wait at least two more days. When you are dealing with meds I feel like as a company they should have more of a sense of urgency to help when issues arise. Unfortunately they are the only place I can find this particular med but their CS is the worst. She pushed me off the phone with you just have to wait. If you can go elsewhere do it!

I had been receiving auto shipments from them for about 3-4 months for cardiac medications for my lab who has dilated cardiomyopathy. These are life saving meds. I usually receive my auto ship for all 4 meds around the 10th of each month. I will get an email notifying my the meds have been shipped. That did not happen this month. I called Allivet to inquire if the meds were shipped. I was informed 2 if the meds were out of stock therefore they didn't ship anything! I asked why I was not notified that the 2 medicines were unavailable so I could arrange to get through Chewy. I was then told "That's not our policy." I was just livid as these medications are literally keeping my dog alive. I told them I would call Chewy and have the 2 meds transferred to their pharmacy. The representative said she would credit my account $$293.53. I checked my credit card balance and was shocked to see that instead of crediting my account, they charged me for it again! Got back on the phone with a supervisor who assured me this would be corrected and that the 2 remaining meds who be sent next day delivery and that I would receive an email verifying that. No email was received so I called Allivet again this morning. I was told that one of the 2 remaining meds were out of stock. Words cannot describe how angry and upset I was (and still am). I spoke to a manager this time and told them to cancel this order and all future orders. I called Chewy and arranged for auto ships for all 4 medications. Their customer service is the gold standard! DO NOT do business with Allivet! They are a nightmare.

Ok, I ORDERED On July 14th For, Confortis Flea Meds For My Min Schnauzer, Pd Extra 12.25 To Ship With UPS service, it Had Tracking # This ARRIVED At 11:33 AM, To The Shipping Dock AT TheirALLIVETS Location in Miami Fl. Was Signed By Employee. CONFIRMED. Wednesday I Called To See What was Going in it with it?! THEY KEPT SAYING THEY HAD "NOT" RECEIVED IT! OK After NUMEROUS CALLS EMAILS?' I HAD A COUSTOMER SERVICE OFFICIAL WHO EXPEDITES ORDERS, She Would See Where it Went. As Well As 2 OF The 6 Telephone Ppl who Take Calls Over the Phone. NEVER RECEIVED ANYTHING FROM THEM, NO CALLS, NO EMAIL (PROMISED) in the Mean Time, They Continued to Call MY VET FOR PRESCRIPTION APPROVALS, 5Xs after, I ASKED SPECIAL EXPEDITER LADY TO STOP THESE, As Was aggravating. She SAID SHE WOULD. DID " NOT"
THEN STATED THIER(ALLIVET) PHARMACY HAD NOT RECEIVED THE SCRIPT? NO ONE COULD FIND, SAID PRESCRIPTION! EVEN THO ALLIVET EMPLOYEE HAD SIGNED FOR IT. Kept Telling me I needed to go to my VET AGAIN?
I TOLD THE TELEPHONE EMPLOYEE, # 7 I WAS "NOT GOING TO MY VET TO GET ANOTHER Script, As I PAID UPS TO SEND IT, THEY," ALLIVET" LOST IT! DROPPED THE BALL!
AS OF TODAY 07/27/31 11:30, I CALLED TO SEE WHERE SAID SCRIPT WAS? I sent Email out Last Night, 07/26/21, Then I Had An ANOTHER EMAIL THIS MORNING, AGAIN-SAID I HAD TO GET" OMG" ANOTHER SCRIPT?! I WAS ALSO TOLD BY SABINA ON FRIDAY, 07/23/21 I WOULD RECEIVE 20% OFF THIS ORDER AS IT WAS AUTO I WAS TOO RECEIVED FOR 3 MONTHS! NEVER RECEIVED MY FIR BOYS MEDS, NEVER GOT THE MEDS 20%? Sent Back to My Bank NOPE. I DO "" NOT"" RECOMMEND THIS ALLIVET FOR YOUR FUR BABIES NEEDS. INCOMPETENCE, And NOT KNOWLEDGEABLE! THAT THEY "COULDN'T", EVEN FIND THE TRACKING INFO, I ATTACHED TO EMAIL TO THEM. THEN I CALL AGAIN GOT NEW EMAIL ASKING DOR THE SOS AGAIN. I TOLD THEM I WANTED TO CANCEL IT, IM OUT 12.00 And TIME LOST since July 14/21 and AGGRAVATION OF IT ALL. OMG THEN AFTER CANCELING ORDER, I GET ANOTHER DAMM EMAIL SAYING MY MEDS WAS ON THE WAY?! Holy CHYT* Called Back And they SAID NO? CANCELED AUTO AHIP ORDERS AS WELL, IF YOU CANT FIND THE ONE IN UPS MAILER FLAT 8x10 how The Hell you GONNA FIND ANOTHER ONE. HELL TO THE NO!
Please think TWICE ABOUT USING THIS ONLINE PHARMACY, AS I DONT THINK ALL THE EMPLOYEES HAVE THIER NUT KUT TOGETHER!
IM SORRY, BUT TRUTH HERE, THE CRAZINESS I WENT THROUGH, WITH ALL OF THIS, FOR NOTHING?! NO FLEA MEDS AND LOSS OF MONEY OUTTA MY POCKET!
NOT WORTH THE STRESS! ‍

Ran into several issues in the last few months with cancelled orders, back-ordered prescriptions with no expected date of delivery, and the like. If you can't guarantee your supply, you shouldn't be offering it.

I have since moved to another provider. My dog needs his medicine, that's why its prescribed.

Customer service must be in pakistan. Prescription called for Novox but said generic was ok, which is carprofen. They cancelled my order because of this. I sent 2 prescriptions to them as they stated that the 1st one never showed up after 2 weeks which was BS. So I had to send another. Will not be using them again,, a cpl bucks cheaper is NOT worth the hassle!