Allivet

Allicheap should be their name There's a reason they're so cheap like they say you get what you pay for. I wish I'd never heard of them. Took them 2 weeks to get my pets meds which he no longer needed by the time they finally arrived here. They never told me my vet would refuse to confirm either their emails or phone calls. I had to learn that from my vet. Then to make it up they assured me they would overnight vs USPS my order. They didn't. They sent it regular USPS. Then to make up for that snafu they told me they were giving me a $15 off coupon which didn't work when I tried to use it. I wrote them about all this they never replied back. Like I said you get what you pay for. Allicheap is my name for them More accurate. Worthless bunch.Giant waste of time worth neither the aggravation or frustration I had to endure with them

Walmart PetRx turned over accounts to allivet. Allivet does not allow online cancellations of autoship - you have to call them. I paused all autoships until I had time to reach someone by phone. One is suddently active again and was shipped against my wishes at an exhorbitant price. I have NO card or payment method on file. Hmmm. I don't do business with companies who operate this way.

They state they will price match any online pharmacy. " NOT TRUE"
Semparica Trio can be found much cheaper
H-E-B
Target for 148.00 for 6 months
Don't be fooled like I was. Customer service can use a lot of improvement!

On autoship and they are chargins me $100 instead of the $62 listed price on their website! Beware. You could be paying almost 2x the cost for autoship. So much for advertised cost savings! Called an they said the price went up; even though their website advertised the $62 price! Pathetic! You might save on first autoship; but watch out for the following price hikes!

My pet's prescription was transferred to Allivet from Walmart Pet Rx. The price of my first auto shipment from Allivet was 125% higher than previous shipments form Walmart. I called and they offered me a 10% discount. They said, "The price of the medication went up." HA! I can still find it from other places for the lower price. They finally reduced it by 40% for 6 months. That gives me time to get the necessary paperwork to get it from somewhere else. Even Walmart regular pharmacy is less than what Allivet agreed to give me for 6 months with GoodRx.

Rated 1 out of 5 stars
Hold credit card hostage, out of your control and in theirs.

Beware. For a long time I had a good relationship with Allivet. Then I noticed their advertised auto ship prices weren't corresponding with the amount I was being billed.
I called last week and told them I had plenty of a certain RX for my dog and not to autoship that order. I was very specific about the medication. There was only one medication in the order. The rep assured me the shipment would not be sent this time. You can't stop an autoship anymore online, you have to call to get it done. This is very annoying. It is not a good business practice. It also-takes the control of my credit card that pays for the autoship in their hands. You aren't allowed to delete a credit card if you have autoships on file unless you put another credit card number in. The medication got shipped for $100. A medication I do not need. I called to complain and they did not offer to make it good. "Sorry" doesn't help my checkbook. I went into my account to end my business with this company, to stop all autoships and take my credit card off the account. Can not do it, not allowed without talking to a rep. I called and they told me they were cancelling my autoships and taking my credit card off as payment but that is not what is showing online in my account. The credit card is still there the following day and so are the auto ships. They told me on the phone that the autoships and credit card are deleted on their end, but since they already lied to me about the other matter, I don't believe them. I am contacting the attorney general for my state Monday and filing a complaint. It is my credit card and I should be able to take it off my account for payment at my convenience. It is their responsibility not to ship an order unless a credit card is on file. They are hold my credit card hostage. This may be illegal. I am going to Chewy. I always get good customer service there and have control of my account. I can guarantee these guys won't send you a condolence card if your pet dies.

Seems impossible to get a coordinated reply on the autoship. One small issues come up. You get emails but you can't reply to him. You keep calling and you can't get an answer or can't get through. They need to streamline correcting issues when it occurs on autoships. More than just cancel and reinstate. Ie please rerun the credit card when transactions fail. Another great thing is to reply to the email with a check box of what issue you want corrected ie rerun credit card, stop out of ship, request prescription with vet on file etc...etc

I ordered Cyclosporine for my German Shepherd, Gibbs on 6/17/23. I had 16 day supply at that time. Allivet estimated delivery 3-5 business days after vet approval. Vet approved Rx on 6/20/23.
I was traveling until 7/1/23, called Allivet to check on Rx. They said it was out of stock, no date for shipment available. I had not received ANY COMMUNICATION of this prior to calling. Gibbs is out of meds. I have canceled all prescriptions from Allivet, closed my account, and ordered Rx elsewhere. Don't let this happen to your pet.

I have two of my 5 dogs in the allivet system. I get Simparica Trio and Carprofen through Allivet as it is cheaper than my vet office. I have yet to place an order in the nearly two years with them that does not require me to call and fix a problem. I placed a re-order of a prescription from 6 months ago and it still got messed up. They submitted the same dog (larger) twice for the Trio order to my vet, which meant they couldn't fill it. Calling customer service was frustrating and irritating. The CS rep apologized "for the misunderstanding" (they just faxed incorrectly, no misunderstanding) but although the words were said, the indifference came through loud and clear.

I had an extremely disappointing experience with Allivet's service. Despite placing an order for next-day shipping, Allivet shipped it two-day (but still charged next day). What made matters worse was the fact that I had to explain to the overseas call center the distinction between two-day and next-day shipping. Unfortunately, the call center was completely unhelpful and seemed to have no understanding of how poorly they were representing Allivet. Not happy and very disappointed.

After buying medications and other items for several dogs over the years I finally gave in to the fact that Allivet is a failure at the very things they are in business to do. Fill prescriptions and supply us with items for our pets. I have dealt with the ordeal of getting the prescription approved by my vet so many times I've lost count. They will continuously tell you they never receive approval from your vet. I have been in my vets office when it was sent for the umpteenth time. This is a HUGE waste of time and resources for vet offices that are already short staffed.

If you prescription has expired, they will NOT notify you. If your credit card expiration date has expired, they will NOT notify you. If they are back ordered, they will NOT notify you. The pattern of incompetence and horrible customer service you see throughout these reviews is real.

Allivet has one job to do and they can't get it done without putting my pet in jeopardy. I will now spend more money filling the prescription at my vet because the aggravation and headache just isn't worth it.

In case anyone thinks this is a fake review, I've attached a screenshot of my order history which is actually 6 pages.

I ordered my cat's meds. They took a couple of days and then emailed me it had been sent. Then a few days later they called to say it was backordered. And then, their customer service person's English is not good enough to understand me when I ask why their service would tell me something has shipped when they are out.
I am sitting here waiting for meds that have never been shipped. Meds my cat needs.

The.hold time on the phone line may be a little.long but they seem to want.to make.it.worth your while.

Trash company. I will be writing a review on any outlet I can find that you have a profile on. These thieves stole over $330 and will not send my cat's inhaler to my address. The package keeps going from the east coast to the west coast and so forth when I live in NYC and they apparently ship from FL. My cat ended up in the hospital from asthma attacks because they decided to lie about his medication. Truly criminals - they refuse to give me a refund aka will not respond to my emails either

Have a dieing pet and needed med which I order and had ot send in RX which I did. They lost them then found the which took over 5 weeks. Gave them another chance and ordered again mailing n the RX which guess what they lost them again and to this date 5 weeks later no RX posted to my account no med and pet still in need of meds. After over 5 complaint calls and emails someone called me only to say they dont have the RX and must have been lost in the mail. REALLY twice lost bacd track record for me.

My first pet rx order had a huge discount which was fantastic! I continued to order from Allivet because the prices were comparable to other sites. When my cat died, I contacted them about an order that was just shipped and they kindly refunded my money. Great customer service.

Couldn't have been a worse experience if they tried. I submitted an order and gave them all they needed to contact my vet. A week later they still had done NOTHING with it. I call they say sorry and they'll definitely contact my vet to confirm the prescription. Well they still hadn't the next day so I emailed them and again they say sorry it wasn't done but we'll "escalate it" to the verbal team, well if that happened I never heard from them. So now my doggo won't get her medicine that keeps her from having seizures. Thanks for nothing.

I had been receiving auto shipments from them for about 3-4 months for cardiac medications for my lab who has dilated cardiomyopathy. These are life saving meds. I usually receive my auto ship for all 4 meds around the 10th of each month. I will get an email notifying my the meds have been shipped. That did not happen this month. I called Allivet to inquire if the meds were shipped. I was informed 2 if the meds were out of stock therefore they didn't ship anything! I asked why I was not notified that the 2 medicines were unavailable so I could arrange to get through Chewy. I was then told "That's not our policy." I was just livid as these medications are literally keeping my dog alive. I told them I would call Chewy and have the 2 meds transferred to their pharmacy. The representative said she would credit my account $$293.53. I checked my credit card balance and was shocked to see that instead of crediting my account, they charged me for it again! Got back on the phone with a supervisor who assured me this would be corrected and that the 2 remaining meds who be sent next day delivery and that I would receive an email verifying that. No email was received so I called Allivet again this morning. I was told that one of the 2 remaining meds were out of stock. Words cannot describe how angry and upset I was (and still am). I spoke to a manager this time and told them to cancel this order and all future orders. I called Chewy and arranged for auto ships for all 4 medications. Their customer service is the gold standard! DO NOT do business with Allivet! They are a nightmare.

Customer service must be in pakistan. Prescription called for Novox but said generic was ok, which is carprofen. They cancelled my order because of this. I sent 2 prescriptions to them as they stated that the 1st one never showed up after 2 weeks which was BS. So I had to send another. Will not be using them again,, a cpl bucks cheaper is NOT worth the hassle!

I have an order still pending since 8/15/2023,,,, and it says 'PENDING FULLMENT'. So WHAT is the holdup? I have called and the person on the line that I could barely understand said they must be busy. YA THINK? I am getting incredibly upset as this is not the first problem. I won't even go into the Meds processing that my dogs require. Allivet was recommended by a friend... some friend.

Absolute trash company. They've screwed up two VERY important prescriptions in the last few months. This time they sent an email on 4/25 saying my dog's seizure medication was shipping 5/1; it never shipped. I emailed two days ago and got no response. I was on live chat for 40 minutes (answering the same questions multiple times) before the person told me I'd get it in 4 days. I need it TOMORROW. They had no explanation for why it didn't ship 5/1. It's on auto ship and there's a valid prescription on file. So I called and was told again they couldn't overnight it. BS. You CAN overnight it, you just WON'T. Even though it's 100% your mistake. This is all after a similar incident with different medicine for our other dog a few months ago, and that one played out the exact same way. I cancelled all future orders and my account this morning. You guys aren't dealing with food or toys, this is IRREPLACEABLE MEDICATION. Our dogs RELY on this for their LIVES. It's an embarrassment that a company this big not only can't get the orders right, but won't make it right when they do screw it up. Why would I want an account credit for a company I can't trust to do what they're supposed to do? That's not a valid solution. I'm about to tell anyone who will listen to never use this company. Horrible reliability. Horrible customer service. They just flat out don't care.

Service is simply NOT WORTH THE HASSLE! Will not order EVER AGAIN! Would rather spend more to get good service! I have been a customer for a number of years and it seems that Allivet has an issue of one kind or another and is unable to fill a prescription efficiently!

Told four different stories (Confirmed with my vet that each of the four stories were FALSE) trying to get a simple refill.

I called numerous times to find out why I had not received my product only to be told it would be shipping on a certain date. 3 weeks have passed and I have still not received my shipment and when I called again they finally told me it was out of stock and maybe it would ship in 3 weeks.