Allianz Travel Insurance

I bought a first-class ticket to Denver from Seattle. I decided to pay the $50 for the insurance. The conference was canceled and I filed a claim. Guess what? They laughed and told me, in so many words, to FO!

I blame Orbitz as much Allianz, I am sure they get 50% of the premium as a kickback. As such, I will never use any of those services - Expedia, Orbitz, or any others that associate with Allianz. Complete scam!

They are eager to sell a travel policy but have no interest in paying a claim. Despite calls to the call center, all resulting in agents who do not s peak english, call quality so poor that it was impossible to hear, and agents who just put you on hold for more than 30 minutes, or just hang up on you. They refuse to transfer to a manager. No email is replied to. They keep sending me an email that there are missing documents. Its a joke. Their agents and finally a US based manager confirmed receipt of all documents.
They should not be permitted to take our money if their interest is NOT to ever communicate or pay a claim. Giant rip off.

YOUR COMPANY SUCKS. THESE GUYS ARE A NO GOOD THEIF OF INSURANCE.
I'VE BEEN CALLING SINCE MY TRIP WAS CANCELLED, Y'ALL TOLD ME TO WAIT THE TIME FOR THE MONEY TO BE PUT BACK ON MY CARD FROM VISA. THEY STILL HAVEN'T REFUNDED THE MONEY TO ME AND NOW WHEN I CALL TODAY YOU SAY THE TIME TO CANCEL THE POLICY HAS PASSED AND YOU WON'T HELP ME IN ANY WAY. YOUR COMPANY IS BULL$#*!. I DIDN'T GO ON THE TRIP IT WAS CANCELLED BY THE CRUISE LINE, NOT ME. I TRIED TO CANCEL MY POLICY AND Y'ALL TOLD ME TO WAIT FOR THE REFUND TO MY CARD, NOW THAT I NEVER GOT IT, YOU GUYS ARE WHIMPING OUT. YOU'RE A GOOD FOR NOTHING INSURANCE AGENCY. BE READY FOR YOUR KARMA.

This company is fake!
They dont help with anything!
They just take money and never responde to any claims.!
Never payed for the failed trip, never returned any calls.
Absiolute trash! Shame on Orbitz.com for letting them conduct bussines on their website.
SHAME! SHAME SHAME!

This is the worst company I have had to deal with. When we bought our concert tickets for Bob Seger they offered insurance for the concert. When the concert was canceled they refused to pay on the claim, what jerks. And it took almost 2 months to get a reply out of them. Don't use Allianz.

This company offers travel insurance for Orbitz. I've bought from them several times in the past but only recently had reason to file a claim which showed a glaring hole in their coverage.

Background: The wife and I planned a trip for Hawaii over Thanksgiving week. We have no kids but had a dear pet rabbit, Bucky. Rabbits live 10-12 years with proper care; she was only 5 and very healthy. One day into our trip, Bucky fell ill and despite our pet sitter's efforts and our over-the-phone advice, she passed away the next morning on the way to the urgent care facility on Thanksgiving day. We were devastated. We tried to continue the trip but after one day we knew we had to go home and attend to her body. We left Maui Friday evening, one day after her passing.

After several weeks of mourning, I started looking into the travel insurance policy to try to recoup some of the financial loss from the trip. The policy excludes pets as family members. It is no exaggeration that I loved Bucky as a daughter and her loss was the worst wound I have ever sustained so far.

Just in case, I file the claim, knowing that in all likelihood it will be denied. However, I hoped to start a dialog with the powers that be that they should revisit the policy terms for the future. I included a letter in the claim stating exactly that.

I waited a few days past their stated 10 business days to call them to see the status. They hadn't gotten to it yet said Dan, the representative. But while he had me on the phone, he reviewed the documents and then denied the claim. I wasn't surprised at the denial, but then pressed to speak to a higher up. Turns out Dan wasn't all that sharp and couldn't understand why I would want to escalate this conversation. After going around and around for a bit, he finally passed me on to his supervisor, Pat. (Note to Dan: Do not to talk over customers. That really angers us. Listen first, respond after thinking.)

Pat sort of understood and said she'd relay the message but would not allow a dialog. Just in case she got it wrong, here is my point again.

The whole point of buying insurance, any insurance, is to protect us against financial loss in the event of an unforeseen misfortune. I get that you have to draw the line somewhere on what you will cover, but losing a pet can be as emotionally devastating as losing a blood relative. To deliberately deny coverage for this situation is to disrespect our relationship. I am ok with losing the money this time around as a contract is a contract. However, if you want future business from me, you need to provide an option for this type of coverage or your policies are of no value to me.

With the rate of child-free households on the rise, pets are becoming more important family members than ever before. To continue to exclude them is an insult to these customers. Please offer the option for coverage.