All Beauty

All Best Beauty advertised customer will get $10 credit for subscribe to their marketing emails. But they sent you fake invalid promo code. Love your fake misleading marketing and refused to answer my messages in Facebook when I enquire about this.

Returned a £281 order on the returns label provided by All Beauty, and after 3 months of "investigation" through which I had to chase 5 times to get any kind of update I was asked to provide a postage receipt to provide proof of postage. I managed to dig out the postage receipt showing the exact tracking number from the label they provided, as well as the fact the tracking clearly shows I dispatched it, but All Beauty have said there is some "discrepancy" that they cannot disclose to me in the receipt? How convenient. I have checked the postage receipt against the label, and I see absolutely no detail that doesn't match up and funnily enough they won't tell me what it is? They now simply refuse to engage and will not refund.

Absolutely disgusting tactics by this company. You follow their returns process to the dot, use the return label they provided, the tracking shows you've dispatched it and you EVEN HOLD THE RECEIPT months later after they've intentionally longed you out, and they simply refuse to refund. DO NOT BUY FROM THIS COMPANY. AWFUL SERVICE.

The products I purchase are always my go too but they always advertise with fake promo codes and do not offer an option to cancel and trying to get through to customer service is not helpful. At least the products for the price are authentic I hope.

I waited a month for a shampoo order and dealing with customer support was a nightmare from start to finish. Customer support was a combination of automated responses and canned and scripted off-shore support. After a month of useless interactions, my order was finally confirmed lost in transit. There are better domestic companies to do business with that have humans in customer support. This customer support process is broken and dysfunctional.

They didn't resposnd to my pre-purchase question but I ordered anyway. The product took 2 weeks to arrive with no updates. The shade was incorrect. Close, but incorrect. They did not respond to my email advising of their error.
I won't shop here again

I sent an item back using their returns label. They said its lost and are refusing to refund me. Also refusing to contact the courier about it. Fraud company

The worst experience of buying skincare online EVER! I ordered a face cream, which takes a month to be delivered! STILL waiting even-though i don't need it anymore since got somewhere else already!

Allbeauty has been my go-to for perfumes for 3 years. Needless to say I have been happy with them. However, my most recent order became a disaster. I ordered Tabit from Tiziana Terenzi from them, paid £200+. The perfume arrived in horrid condition, with cap removed/fallen out, perfume bottle upside down, metal nozzle by the side, and perfume spilled everywhere inside the (perfume) box. It was clear that the perfume had been in this condition for a while, because not only there were stains and oils everywhere, the label on the bottle (with the brand and name Tabit) had partly came off, even some letters were faded(!). Needless to say I was beyond shocked. This all happened with a perfume that was perfectly cellophaned.

I picked up the phone to contact the customer service immediately. Upon providing the photo images, the Customer Service (Florence) said that they couldn't help as the invoice came with was not wet! And when I tried to explain further, she became impatient and frankly quite rude.

How one of my favourite shops downgraded to some shady businesses I don't know. The battle continues, but one thing is for sure - Please be cautious when you're purchasing high-value items from Allbeauty!