Alight Solutions

At the outset when I was purchasing insurance through this company, it was a great experience. But when there was a problem, I became involved in a tangle of "we don't provide that service", "we can't reimburse from your account because". I've been working with them for several weeks to get the issue resolved, but the hoops a customer must jump through are numerous, time consuming and frustrating. I understand if your company has chosen this firm to handle your retiree services, you're stuck with it. In my opinion, there must be a better way.

Just like others, my husband's employer uses Alight to manage health insurance and HSA accounts. He has been trying to enroll me for benefits for over 3 weeks! It is frustrating dealing with this company. We have chatted with customer service representatives and all they do is create a new ticket number. We have called and they also create ticket numbers. What is the point of having customer service representatives who cannot fix simple problems. This company needs to seriously fix their system so their employees can have an easier time fixing problems with their website. The closing window for benefits is right around the corner for us. This should not be happening.

A challenge just to reach a representative, after which... incompetence takes over. Supervisor level 1 terrible with solving problems. Been trying to solve a simple claims problem for over 2 months. I would NEVER, NEVER hire or use this company under any circumstances. A mere change of address has taken months to solve and have a rightfully owed check sent.

About to retire and spent 2 hours on the phone with 3 different representatives. Each representative had a different excuse as to why my problem wasn't being resolved. Screenshot my phone after being on hold for over an hour. Scary to let this company manage your assets. Doesn't feel secure.

For adding Health Insurance thru this company is a nightmare. I had called them 20 times in last 4 weeks and still waiting on their paper work. Worst Company. There is no option to give less than 1 star, so have to put 1 star there.

My employer switched to Alight for HR services and the site experience has been a definite upgrade. All of my wellbeing options are in one place, easy to understand. The modeling tools work really well to explain complex concepts. I was able to submit my FSA claims through the app quickly.

Left former employer, rolled over money to HSA not associated with former employer, now impossible to find the money. No one can say what happened to it. Customer service is a joke. Worst experience I've ever had.

Terrible customer service. I have been disconnected three times, been on hold over an hour, and had to explain my situation MANY times to various representatives. I had a ticket created to track this issue which has not helped. This is not a customer focused company.

After I selected a plan for 2023 I received a mailing from Alight. Envelope said "Time-Sensitive Response Needed" Inside was a small note (see black) that said 'there is nothing you need to do."
This was confusing and should not have been sent.
When I phoned Alight they would not let me speak to anyone about this

I called 12/4/2023 to update my email and address the Representative told me they'll be no issues with me accessing my account with the update come to find out it was blocked for seven days I couldn't transfer my money so after that I go back into my account and see I have to add a account info for direct deposit so I call customer services and ask if it will be a hold with updating any more she said no and it's now a 2 day hold just to update my banking information so a total of 10 days for one direct deposit they hire anybody at that place I'm glad it's almost over switch your health savings account from them they run it like a overseas sweat shop

Merck uses this company and the customer service wait times at Alight are terrible. TERRIBLE. Called and their automated system did not work well at all. They give you the option to press 1 to have them call you back when your time in queue comes around but the automated system did not accept it. I had hoped their service would improve with the recent name change but that clearly has not been the case.

My former employer, Raytheon, has chosen this incompetent company to handle their benefits center. This month, March 2022, I was charged more from my pension for my health insurance. After making 3 calls, someone finally was able to tell me what happened. Without telling me, they deducted payments for vision insurance for my spouse. The problem is I don't have a spouse. How can this company make these changes without my knowledge? Who is this benefits center benefiting? I have made seven calls to them in the last two weeks concerning this issue. I just got off the phone with them and I am not confident that this will be resolved.

Had to deal with alight rather than my company for my baby's health insurance which was dropped 2 weeks after he was born. The waiting and endless calls and reps took a huge mental and physical toll on me during my early postpartum months. After 6 weeks I eventually got the coverage restored, but it was one of the biggest hassles I've ever had to deal with.

I have tried 3 different times in the last 3 weeks to get a customer rep since i was unable to set a phone PIN or log in on line to access my frozen pension account. The first 2 times no one returned my call (as promised). The third time i sat on hold for 2 hours and no one ever did pick up. They did thank me for my patience every 10 seconds! Hopefully by the time i retire (11 months) they will answer the phone.

Alight has taken over $1,100 more than the legal limit out of my paycheck and refuses to talk to me about it. Now I have to get a lawyer to sue both Alight and John Deere. They know nothing about any CARES Act law requirements and try to deny you benefits that the law clearly states you're entitled to. My missing $1,100 has mysteriously come out of my bank account, but they don't know what I'm talking about and told me that my money is just going into hyperspace when it gets there. If this was a customer service oriented company, they'd be bankrupt by now. I intend to also turn them into the IRS for tax fraud given that they've taken more than the legal limit out of my paycheck.

Allstate uses this company for benefits management and I personally submit my FSA receipts for reimbursement. Their communication through email is terrible and confusing. Their instructions don't match what their website shows, which forces you to call in for clarification. Their support staff is not helpful and can only redirect you to emails and instructions that I've already read. They proceeded to tell me that there are required fields for receipt submission (6) and if the reviewer find one field missing/insufficient then they will stop and hold the claim. Does this really seem like it's efficient and helpful? Then they go on to tell me that some fields can go into the comments section (where is this documented?). This company doesn't seem to care about the horrible experience that they provide.

Alight is by far the worst company I have ever dealt with throughout my career. There is no communication, coordination, and /or business sense. We have been trying for over a year to settle some medical claims. There was obviously an error at their end, and we have been told numerous times the monies will be transferred, and nothing ever happens. We have been told a manager will call us numerous times and nobody calls back. I can't believe Merck, a major pharmaceutical company, uses this company. We have tried to call Merck and they give us other numbers that end up back at Alight and begin the same process again.