How come ther's no phone number to reach and email. How can i track my order?. If you want to stay in business be reliable.
Some scam sellers on their site. Enter a credit card for a purchase and they want photo of your license and other documentation. Yea, right.
Very bad bad bad
Do not buy from alixpress
And it's my fault that I trusted u
I tell u what happened
I bought a shirt for 13$ and I paid money
They told me they need 10 days to receive the
Order
They took from my card 15$ and send me the receipt
After 15 days they send me a message the order
Is on the way
After 1 week they send me a message saying
That they cancel the order bcz they didn't receive
Any payment from me and I already paid and they doesn't
Refund my money
U are stealers very bad costumers, I will tell everyone
To do not buy from u,
I am very upset, all the bad luck from me to you
Yuck people
They don't deliver products so who cares if it's cheap if you never get it in the end. Don't waste your time with this website.
There is no way you get in touch with customer support! Simply the customer protection program is just a lie! I had very bad experiance.
I didnt get the goods, i coudnt open despute, and i didint get my money back, ant ali says: well, we can do nothing. So i ask: where is that protection. No protection at all!
Even though i submitted clear evidence that the seller lied and sent me something else, aliexpressdid not resolve the case correctly
I love AliExpress, here I can find anything at an affordable price. Fast delivery, I always get happy after receiving the package.
I love your site, I always order jewelry, home goods and clothing from you. Delivery is very fast and prices are reasonable.
Your company has been dishonest -
1. You said the dress was signed for - there is no signature
2. You said the dress was placed in mail box, the box is sized for paper mail not boxes or packages
3. You said the item was to have arrived - it has not
4. You said it was signed for, I am not home during the day during delivery time, I could not sign for dress
5. Live in over 100 resident apartment - if left at door it was not recieved
The dress was for a special occasion, it is not here. We have written four times and you refuse to refund my money. This a very bad business practice and unprofessional
Me
18/03/20 05:39
StatusAwaiting delivery
Order Total15.88
ShippingePacket
Tracking NumberLS*******CN
Contact NameSarah Harrison
Address719 Twin Oaks Drive 2 Georgia Decatur US
More Detail
About this order
Order number: **************
Since 6 years with ALI and as The Result - with the Best of ALL! Electronics, Goods, Mediaplayers, T-Shirts, for House & Kitchen, for Music & Fine Life,... etc., etc... Many Thanks!
This Company allows its sellers to direct download all listings from EBAY and other sites. Most of what you see are not photos or intellectual property of the seller on AliExpress. If you purchase from AliExpress, you will either get a box or rocks, a very poor counterfeit or nothing at all. Ali Express does not support the buyer. Ali Express and Alibaba was created and exists to facilitate China exporting counterfeit, poorly made goods, or nothing. If you buy on AliExpress or Alibaba, you may get lucky and get a good counterfeit T-Shirt. Know that every time you support a site that is fraudulent, sells counterfeits, does not reimburse customers when they do not receive what they ordered -- you harm your friends, family, neighbors, and own Country. CHINA is stealing our products, and our money. PLEASE do not enable this theft. If this continues, authentic designers and manufactures of high quality goods will stop producing (go out of business) and jobs in your Country will disappear. LETS PUT ALI EXPRESS AND ALIBABA out of BUSINESS. If you do not shop on that site, it will go out of business!
Controller is excelent and I am very satisfated. The device is small and very realible, does not heat up during operation. This is the second time ordering this product.
I am posting this because I can see many amateur buyers rated low and the main reason is order is not received or order is not as described.
Well I have been through AliExpress for almost 2 years.
PLEASE BE REMINDED THAT ALIEXPRESS, AMAZON AND EBAY are different and on their own platforms so please don't think that same rules on Amazon and Ebay would apply on AliExpress. In AliExpress everything will be safe if:
1. You know how to choose the right seller.
2. You know how to monitor your orders and open a dispute if you feel unsafe or something not good is happening ( it must be within protection period)
3. Do not confirm the order received even if you received it. You need to check it first.
4. Contact their customer service if you have questions or before making any moves like confirming dispute, making the orders.
5. Do not pay directly to the seller. Some fraud sellers wants you to pay offline and offer cheap prices.
6. You need to play wise.
These things would keep you safe.
AliExpress is not a scam, it is legit and it is safe if you know how to handle your account. DO YOUR HOMEWORK! RESEARCH THE RULES FIRST BEFORE MAKING SOME ACTIONS
JM ;)
I first started to purchase items from Ali Express in May 2022,these were a few tee shirts when they arrived from various different companies under the umbrella of Ali Express they varied greatly in quality to such an extend three I took to a complaint and in all fairness I was refunded within days. Various other items I purchased without any issues, I should mention that they were small items of fishing tackle and little could be arguable in this case. Then I purchased a few items over £40, one was with free shipping the other a guaranteed 15 day delivery. I had the shipping added in later on the free shipping and the 15 day guaranteed delivery turned up nearly a month later. I took both cases to dispute and neither Ali Express nor the retailer expressed any interest in a refund and gave a generic lip service reply. In both instances I took my dispute to my credit card company,in one case they have refunded me and the other is continuing.
With Ali Express I would consider the following before purchasing.
1. If you are in any kind of delivery date requirement,don't buy. Guaranteed delivery dates are used purely as a tool to advertise. All kinds of excuses are used to wriggle out.
2. Disregards any images relating to the size of the item, resizing and all kinds of image enhancements are used.
3.Expect most of your purchase to be non-original. Remember,in the main your item will be a Chinese reproduction and produce, herein known as (Crap).
Buying online can sometimes be a daunting experience and I have found eBay a far friendlier place and more likely to give both the buyer and the seller better protection,in fact there are a lot of sellers from Ali Express who trade via eBay, but at least you have a fairer system in place in the event of any issues.
Would I still buy from Ali Express,only certain items where I know misrepresentation is less likely.
Cannot contact the live agent, only the computer, could not help, haven't received the order and the seller ( LemonBest Official Store) liar and don't do any refund!
I bought a Samsung s23 ultra from aliexpress, but when i got it, it can,t work with my sim card, i am very disappoint it.
Good service. Good choise. Good price. You have want the all scrup if you need. I shure, Aliexpress - the best choise if you see the along time from spice the internet searche.
I strongly recommend purchasing them, they are strong and do the job well.
Highly recommend this seller!
Worst company, thiefs, scams, never refund money, never get or ship my orders, don't buy from aliexpress.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.
AliExpress has a rating of 2 stars from 8,012 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.
"Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team"