business logo of AliExpress

AliExpress

How would you rate AliExpress?
grey star
grey star
grey star
grey star
grey star
Florida
1 review
7 helpful votes
Follow Mary G.
Unfollow Mary G.
Send Message
Share Review
Report Review

How come ther's no phone number to reach and email. How can i track my order?. If you want to stay in business be reliable.

Date of experience: August 20, 2017
New York
2 reviews
7 helpful votes
Follow Tom H.
Unfollow Tom H.
Send Message
Share Review
Report Review

Some scam sellers on their site. Enter a credit card for a purchase and they want photo of your license and other documentation. Yea, right.

Date of experience: October 15, 2017
Australia
1 review
14 helpful votes
Follow Hala K.
Unfollow Hala K.
Send Message
Share Review
Report Review

Very bad bad bad
September 21, 2014

Very bad bad bad
Do not buy from alixpress
And it's my fault that I trusted u
I tell u what happened
I bought a shirt for 13$ and I paid money
They told me they need 10 days to receive the
Order
They took from my card 15$ and send me the receipt
After 15 days they send me a message the order
Is on the way
After 1 week they send me a message saying
That they cancel the order bcz they didn't receive
Any payment from me and I already paid and they doesn't
Refund my money
U are stealers very bad costumers, I will tell everyone
To do not buy from u,
I am very upset, all the bad luck from me to you
Yuck people

Date of experience: September 21, 2014
Colorado
4 reviews
1 helpful vote
Follow Kumo K.
Unfollow Kumo K.
Send Message
Share Review
Report Review

They don't deliver products so who cares if it's cheap if you never get it in the end. Don't waste your time with this website.

Date of experience: June 30, 2023
Austria
1 review
1 helpful vote
Follow jay L.
Unfollow jay L.
Send Message
Share Review
Report Review

Bad customer support
October 9, 2021

There is no way you get in touch with customer support! Simply the customer protection program is just a lie! I had very bad experiance.

Date of experience: October 9, 2021
Lithuania
1 review
4 helpful votes
Follow greta v.
Unfollow greta v.
Send Message
Share Review
Report Review

Didint get refund
February 10, 2019

I didnt get the goods, i coudnt open despute, and i didint get my money back, ant ali says: well, we can do nothing. So i ask: where is that protection. No protection at all!

Date of experience: February 10, 2019
Romania
1 review
5 helpful votes
Follow Malina S.
Unfollow Malina S.
Send Message
Share Review
Report Review

Even though i submitted clear evidence that the seller lied and sent me something else, aliexpressdid not resolve the case correctly

Date of experience: February 14, 2024
Ukraine
2 reviews
0 helpful votes
Follow Amelia C.
Unfollow Amelia C.
Send Message
Share Review
Report Review

I love AliExpress!
July 1, 2022

I love AliExpress, here I can find anything at an affordable price. Fast delivery, I always get happy after receiving the package.

Date of experience: July 1, 2022
Ukraine
1 review
0 helpful votes
Follow Gemma D.
Unfollow Gemma D.
Send Message
Share Review
Report Review

I love your site!
July 5, 2022

I love your site, I always order jewelry, home goods and clothing from you. Delivery is very fast and prices are reasonable.

Date of experience: July 4, 2022
Georgia
1 review
6 helpful votes
Follow Victoria H.
Unfollow Victoria H.
Send Message
Share Review
Report Review

Your company has been dishonest -
1. You said the dress was signed for - there is no signature
2. You said the dress was placed in mail box, the box is sized for paper mail not boxes or packages
3. You said the item was to have arrived - it has not
4. You said it was signed for, I am not home during the day during delivery time, I could not sign for dress
5. Live in over 100 resident apartment - if left at door it was not recieved

The dress was for a special occasion, it is not here. We have written four times and you refuse to refund my money. This a very bad business practice and unprofessional
Me
18/03/20 05:39
StatusAwaiting delivery
Order Total15.88
ShippingePacket
Tracking NumberLS*******CN
Contact NameSarah Harrison
Address719 Twin Oaks Drive 2 Georgia Decatur US
More Detail

About this order

Order number: **************

Date of experience: March 20, 2018
Singapore
1 review
0 helpful votes
Follow Valery P.
Unfollow Valery P.
Send Message
Share Review
Report Review

Great Ali
August 23, 2019

Since 6 years with ALI and as The Result - with the Best of ALL! Electronics, Goods, Mediaplayers, T-Shirts, for House & Kitchen, for Music & Fine Life,... etc., etc... Many Thanks!

Date of experience: August 21, 2019
Arizona
1 review
4 helpful votes
Follow Beth k.
Unfollow Beth k.
Send Message
Share Review
Report Review

This Company allows its sellers to direct download all listings from EBAY and other sites. Most of what you see are not photos or intellectual property of the seller on AliExpress. If you purchase from AliExpress, you will either get a box or rocks, a very poor counterfeit or nothing at all. Ali Express does not support the buyer. Ali Express and Alibaba was created and exists to facilitate China exporting counterfeit, poorly made goods, or nothing. If you buy on AliExpress or Alibaba, you may get lucky and get a good counterfeit T-Shirt. Know that every time you support a site that is fraudulent, sells counterfeits, does not reimburse customers when they do not receive what they ordered -- you harm your friends, family, neighbors, and own Country. CHINA is stealing our products, and our money. PLEASE do not enable this theft. If this continues, authentic designers and manufactures of high quality goods will stop producing (go out of business) and jobs in your Country will disappear. LETS PUT ALI EXPRESS AND ALIBABA out of BUSINESS. If you do not shop on that site, it will go out of business!

Date of experience: April 15, 2016
Illinois
1 review
0 helpful votes
Follow Srdjan Q.
Unfollow Srdjan Q.
Send Message
Share Review
Report Review

Controller 48v 1Kw for brush motor
May 29, 2019

Controller is excelent and I am very satisfated. The device is small and very realible, does not heat up during operation. This is the second time ordering this product.

Date of experience: May 29, 2019
New York
1 review
17 helpful votes
Follow JM M.
Unfollow JM M.
Send Message
Share Review
Report Review

Shop wisely
September 5, 2015

I am posting this because I can see many amateur buyers rated low and the main reason is order is not received or order is not as described.
Well I have been through AliExpress for almost 2 years.
PLEASE BE REMINDED THAT ALIEXPRESS, AMAZON AND EBAY are different and on their own platforms so please don't think that same rules on Amazon and Ebay would apply on AliExpress. In AliExpress everything will be safe if:
1. You know how to choose the right seller.
2. You know how to monitor your orders and open a dispute if you feel unsafe or something not good is happening ( it must be within protection period)
3. Do not confirm the order received even if you received it. You need to check it first.
4. Contact their customer service if you have questions or before making any moves like confirming dispute, making the orders.
5. Do not pay directly to the seller. Some fraud sellers wants you to pay offline and offer cheap prices.
6. You need to play wise.

These things would keep you safe.
AliExpress is not a scam, it is legit and it is safe if you know how to handle your account. DO YOUR HOMEWORK! RESEARCH THE RULES FIRST BEFORE MAKING SOME ACTIONS

JM ;)

Date of experience: September 5, 2015
GB
1 review
1 helpful vote
Follow Frederick K.
Unfollow Frederick K.
Send Message
Share Review
Report Review

Better off on eBay
January 9, 2023

I first started to purchase items from Ali Express in May 2022,these were a few tee shirts when they arrived from various different companies under the umbrella of Ali Express they varied greatly in quality to such an extend three I took to a complaint and in all fairness I was refunded within days. Various other items I purchased without any issues, I should mention that they were small items of fishing tackle and little could be arguable in this case. Then I purchased a few items over £40, one was with free shipping the other a guaranteed 15 day delivery. I had the shipping added in later on the free shipping and the 15 day guaranteed delivery turned up nearly a month later. I took both cases to dispute and neither Ali Express nor the retailer expressed any interest in a refund and gave a generic lip service reply. In both instances I took my dispute to my credit card company,in one case they have refunded me and the other is continuing.
With Ali Express I would consider the following before purchasing.
1. If you are in any kind of delivery date requirement,don't buy. Guaranteed delivery dates are used purely as a tool to advertise. All kinds of excuses are used to wriggle out.
2. Disregards any images relating to the size of the item, resizing and all kinds of image enhancements are used.
3.Expect most of your purchase to be non-original. Remember,in the main your item will be a Chinese reproduction and produce, herein known as (Crap).
Buying online can sometimes be a daunting experience and I have found eBay a far friendlier place and more likely to give both the buyer and the seller better protection,in fact there are a lot of sellers from Ali Express who trade via eBay, but at least you have a fairer system in place in the event of any issues.
Would I still buy from Ali Express,only certain items where I know misrepresentation is less likely.

Date of experience: January 9, 2023
Arizona
1 review
1 helpful vote
Follow rita W.
Unfollow rita W.
Send Message
Share Review
Report Review

Disappointed
April 18, 2021

Cannot contact the live agent, only the computer, could not help, haven't received the order and the seller ( LemonBest Official Store) liar and don't do any refund!

Date of experience: April 18, 2021
New York
3 reviews
2 helpful votes
Follow markou T.
Unfollow markou T.
Send Message
Share Review
Report Review

I got a fake order
April 16, 2024

I bought a Samsung s23 ultra from aliexpress, but when i got it, it can,t work with my sim card, i am very disappoint it.

Date of experience: April 16, 2024
AliExpress C. AliExpress Rep
over a year old

"Dear Customer,
Thanks for taking the time to bring this issue to our attention. Please accept our deepest apologies for any inconvenience you've faced. Your complete satisfaction is our ultimate goal, and we want to assure you that we are taking your concerns very seriously.
If you need further assistance or have any additional questions, please don't hesitate to consult our Help Center at AliExpress.
We're sorry for the unpleasant experience for our loyal customer and will be continuously improving our service and be grateful for the opportunity to regain your confidence.
Sincerely,
AliExpress Customer Service Team"

RU
1 review
0 helpful votes
Follow Evgeniy P.
Unfollow Evgeniy P.
Send Message
Share Review
Report Review

Good service. Good choise. Good price. You have want the all scrup if you need. I shure, Aliexpress - the best choise if you see the along time from spice the internet searche.

Date of experience: November 9, 2019
Israel
1 review
0 helpful votes
Follow Asher O.
Unfollow Asher O.
Send Message
Share Review
Report Review

I am very very pleased with the items
December 29, 2018

I strongly recommend purchasing them, they are strong and do the job well.
Highly recommend this seller!

Date of experience: December 27, 2018
New York
1 review
9 helpful votes
Follow george g.
Unfollow george g.
Send Message
Share Review
Report Review

Worst company, thiefs, scams, never refund money, never get or ship my orders, don't buy from aliexpress.

Date of experience: November 20, 2014

Overview

AliExpress has a rating of 2 stars from 8,012 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,614
value
1,516
shipping
1,557
returns
1,396
quality
1,457
This company responds to reviews on average within 3 days
+1737