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AliExpress

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Australia
1 review
0 helpful votes
Follow Riki P.
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Please guys don't buy stuff from ali express. I have bought one product blazer from hycolorful a m store ali express. Return was free it shows me when i bought but when I got product and requested to seller and ali express customer service. They didn't help me. If it is faulty or any problem with product they don't help you guys. Don't buy stuff from ali express. I would go with ebay or any other website. $#*! customer service i have ever in my life. This is my first and last shop with ali express.

Date of experience: June 27, 2022
Canada
1 review
6 helpful votes
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Never... never do transaction in this website. They send low quality products and if you complaint to them, never dream that you will get your money back. The merchant don't have responsibility and also Aliexpress won't do anything for you. What they want just your money. Even if you try to dispute or file the complaint, you will get nothing from them. It's not woth it to spend time and money in this website.

Date of experience: April 5, 2016
Canada
1 review
1 helpful vote
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Order a face mask. Did not receive it. Did not get a refund. Was told to check with the neighbors to see if they received it… say what! Neadles to say this was the last thing I have ordered from aliexpress. It was only $14.00 but still…

Date of experience: July 23, 2023
Spain
1 review
0 helpful votes
Follow Mirela L.
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I paid for a product from the seller Allkey! It was not sent to me, the shipment was canceled by the seller, my money was not returned! I asked him several times to return my money, but he replied that he could not! Why? An honest and fair seller sends the buyer either the package or the money! He who does not do so is called a swindler! I hope he gets what he deserves for this dishonest behavior!
And buyers to beware of him!

Date of experience: August 17, 2020
South Carolina
1 review
9 helpful votes
Follow Brad l.
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This website is a complete joke as the people and companies that sell on it. The companies do not send their products as advertised. Then when you make a dispute about it. This webiste just sits around for two months until they finally tell you tuff luck and they are not going to do nothing about the issue. Best advice is to buy what you need from eBay or amazon. They actually care about their reputation other than this website or the companies selling on it. Hopefully trump will stop business with China so this site will go out of business as well as the crooked companies selling on it.

Date of experience: May 11, 2017
Viet Nam
1 review
0 helpful votes
Follow Unhappy C.
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This company and its sellers are crap. My stuff never arrived. It is like throwing money away. They just say "we send your order" without being able to show me any proof.

Listed my orders below as proof and the seller names from whom I bought from (in case you still hope to buy something from them): F-shion Store, TshirtFA Store, VOTERBO factory Lingerie Store.

Order no. **************; **************; **************

I know they will change their covers to scam more ppl. It's not hard and Aliexpress allows them to do that as they are in the same boat.

That's the reason I will stay away from China or anyone from this country.

Date of experience: February 24, 2021
California
1 review
3 helpful votes
Follow N T.
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Return policy is a joke
I purchased a LogiTech M215 wireless mouse. It was delivered directly from China. And it didn't work for the git go. Went back to the AliExprss site to see how to return it and found a maze of detail starting with the need to be a registered member. Then i could dispute the purchase. And on and on. Time is money.

Decided to use the time to help others avoid AliExpress

Date of experience: April 19, 2014
Bulgaria
1 review
0 helpful votes
Follow Mihail T.
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Me too give me faulty goods here is full of scammers and no one helps you. So I no longer order from this site. Be very careful with this dealer and his company, amazing scammers! Trader Hui Gao, and the company "Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."
"Guangzhou Ou Deli International Trade Co., Ltd."

Cheaters!

Date of experience: January 9, 2014
New York
5 reviews
15 helpful votes
Follow Kylie V.
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I ordered a dress from here and it didn't look anything like the picture, they steal pictures from other websites and bloggers and try to recreate the dress it is never the actual dress in the picture. The customer service was horrible and would not refund my money or let me send back the item. I had to open a dispute and try to escalate the dispute. They then told me they would refund me if I gave them a 5 star rating on their website! Never again will I waste my time!

Date of experience: April 5, 2016
Pakistan
1 review
6 helpful votes
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I Ordered Watch 2 Months Ago. Yet not received my parcel. No Any Response from Customer Service.
I want to give even Zero Star But unfortunately that is unavailable.
I am Hardly Disappointed, Sad and Angry (Can't express in words).

Aliexepress is totally Fraud, Plz dont Buy from Them.

Date of experience: February 20, 2018
Montana
1 review
0 helpful votes
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Led lighting from Aliexpress
November 1, 2018

I've bought a bunch over the last three years - it seems to take forever but it's worth the wait. Do be careful to check voltage and on replacements for flourescent tubes be aware of which end or ends you want to power up - you have a choice - but you have to specify

Date of experience: October 30, 2018
Italy
1 review
1 helpful vote
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A robbery
August 11, 2018

I Bought a keypad, but it's failed. The seller blamed me to not following instructions, then to not be able to use it, then that my computer has some problems. I have a good pc, better than this failed product, I have an earpod Bluetooth and also a vocal for the car, and they work with my pc. But that bad keypad do Not Works. They say to try to change pc. They go to hell.

Date of experience: August 11, 2018
California
2 reviews
7 helpful votes
Follow Mari M.
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It took 3 weeks for my dispute, and aliexpress gave the company SRICAM, 50% of my money. They awarded this company of the damaged, not working camera even after they found the product is not really working. They asked you to give them proof yet they gave this scam company who doesn't want to refund my money, who also told me "no return, "no refund. So I end up without security camera, just half of my money. So why asking me proof? This what we always saying, you got what you paid. It's probably ok on those small things but on any technology, BUYER'S BEWARE!

Date of experience: January 15, 2018
New York
1 review
1 helpful vote
Follow Sung O.
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I bought a meat grinder from "The wind crafts Co" in China. I knew the rating for this site is pretty low so I just tried petty cash product costing $10.00 to test the water.

As I expected, the product arrived late and broke for the first time in use. The plastic parts were made out of cheap material and brittle. The first time when I turned the handle, it broke the hole that the handle goes in. IT IS WASTE OF MONEY and TIME.

They did not care about the feedback because they renew the product posting and old feedback is no longer posted for new potential buyers.

Date of experience: November 13, 2012
Canada
1 review
2 helpful votes
Follow Laurie C.
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Never use this site to buy anything, especially clothing! I ordered a business outfit and when it arrived it was SO SMALL it wouldn't even fit a child! I filed a dispute with the seller to try to negotiate a settlement and was refused. To return it, would have cost an exorbitant amount of money so I tried to have them take off a little money and put it back into my credit card. All of the sizes are Chinese (a fact that is not mentioned on the site) thus the suit it is totally unwearable and I'm stuck with a garment that i cannot wear and am out of the money it cost.
Stay away from them unless you're very tiny!

Date of experience: August 2, 2014
Canada
1 review
0 helpful votes
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I order from US to Canada to have the 7 days delivery warranty. I ask for refund after 16 days. AliExpres simply ask me to contact Canada Posts to try to find it. I finally got my digital thermometer after 22 days, so I ask 5$ refund on 15$. No luck, they don't read comments...

Date of experience: November 1, 2020
Arizona
1 review
5 helpful votes
Follow Betty H.
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I ordered a small goods just to try if thiis is a good source for buying stuff. Result is very bad. They charged very quick and sent messages that the goods was sent. I waited 5 days, 10 days, 20 days and nothing. Trying their web sites and it just going round and round and round... and my order simply do not show in their site. I think they charge the money then just walk away. I will not use them and suggest people don't use them either.

Date of experience: July 30, 2018
Florida
1 review
4 helpful votes
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Ripped Off
April 3, 2015

I ordered 3 items on February 21st and as of today, April 7th, I have only received one item. The item given to me was the wrong color and when I contacted aliexpress they told me they never had the color I ordered and were not going to have it in the future. Being That's the case, they should not have taken my money! And why advertise that it is available and why did they allow me to order it in the first place! They will only refund $3 and not the full $9.65. I think this business is out to get all the money they can even if unethical. No repeat business from me. This place doesn't deserve one star.

Date of experience: April 3, 2015
Nigeria
1 review
0 helpful votes
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Awesome is the Word
June 12, 2019

I really love the way sellers respond, very informative about products, what you see is what you get, plus the buyer protection makes AliExpress my Favorite, not to mention Free Shipping

Wonderful shopping experience.

All the way from Nigeria

Date of experience: June 12, 2019
Lithuania
1 review
1 helpful vote
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Fraud
October 31, 2021

Almost all of the latest orders have not been received. Sellers order a fake track number (often for a package weighing 1-10 grams) and the product is simply registered for shipment or does not leave the warehouse. In the reasons for opening a dispute on order - the possibilities for the reasons for opening a dispute are curtailed + AliExpress often takes the side of scammers. So it's worth thinking a hundred times whether to buy on AliExpress in 20k21

Date of experience: October 31, 2021

Overview

AliExpress has a rating of 2 stars from 8,019 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AliExpress most frequently mention customer service, tracking number and credit card. AliExpress ranks 383rd among Wholesale sites.

service
1,615
value
1,518
shipping
1,558
returns
1,398
quality
1,459
This company responds to reviews on average within 3 days
+1736