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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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It was very easy to use, find what I was looking for and easy to order.
I've been buying through the site for years and no disappointments at all.
I have been buying books from Alibris for some years and I have but one complaint; at times there will be a two volume work that the listing does not indicate only one of the volumes is being sold.
Shipping fee of $4.99 is high, but given the book only cost $0.99, I guess I don't have much basis for complaining.
I love Alibris choices for my book club books. However, sometimes there's confusion when an order is cancelled and I need to re order. I understand this though and accept the possibility that my book has been "sold" to someone else in the "blink" of an eye. I wish I could save on shipping costs by getting several books from the same seller, but even when "maximized" it doesn't save me any costs. I do love the convenience of having my books shipped to my doorstep.
Wish it was easier to take advantage of free shipping. Not sure how I could have used the $15 off/sale promo I got in an email
The site makes buying books affordable and ethical! I feel better knowing my purchases are better for the environment and I'm purchasing locally at second-hand book shops across America!
Wonderful site with many book options, including hidden gems!
Quick, easy and affordable. Found exactly what I was looking for in seconds.
I am buying a book online. You have the particular book I want to buy in order to study with my study group.
Efficient and accurate with reasonable price and delivery time.
I was promised a discount coupon upon signin up for email alerts. I was planning to apply it to my order. Nothing arrived.
Also, Alibris promised used books from 14.99 but the cheapest actual book available once I signed in was 20.99
XLNT!
Too many questions posed; i like alibris but will no longer make the time to respond to surveys
Whether it be regarding price of the book(s), their delivery, or customer service, Alibris is A+ in my 'book'!
Very glad to have received my book! It arrived in great packaging, and it was timely!
I found this awesome knight book at my library and enjoyed it so much to own it. I found it cheap and I very much appreciated that. Book came with the cover on tact, no tears or marks. I'm happy.
Easy ordering, and was hesitant about the quality of the book coming because it was a gift. The item arrived in excellent condtion. Thank you!
Great prices most of the books are in really good condition. I can always find a book I'm looking for
The navigation for ordering was very easy. I had problems. I will return.
Received the like new "used" book quickly. The price of the book plus shipping cost was lower than I found elsewhere for the book alone.
Finding and ordering the book was fast and easy...can't wait to read it.
I love the first cookbook & wanted the second cookbook in the series.
I ordered a book signed by the author for a very reasonable price and received it within a week!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.