Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 106,962

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
916
value
10,898
shipping
10,888
quality
10,882
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Howard E.
Unfollow Howard E.
Share Review
Report Review

I've always enjoyed shopping at Alibris
August 29, 2024
Updated review

I've always enjoyed shopping at Alibris. Everyone makes it simple. And your customer support has always been superior.

Date of experience: August 19, 2024

Excellent!
October 21, 2023
Previous review

Excellent!

Date of experience: October 21, 2023
Illinois
1 review
0 helpful votes
Follow Bonnie F.
Unfollow Bonnie F.
Share Review
Report Review

Easy to order. Happy with the delivery time.
The book was in very good condition - even better than expected.

Date of experience: August 19, 2024
Georgia
1 review
0 helpful votes
Follow Gregory H.
Unfollow Gregory H.
Share Review
Report Review

Great ordering process and excellent pricing
August 29, 2024
Updated review

Great ordering process and excellent pricing. The only negative is that shipping costs are too high.

Date of experience: August 19, 2024

Everything is great but the shipping is too expensive
September 18, 2023
Previous review

Everything is great but the shipping is too expensive.

Date of experience: September 18, 2023
New Jersey
1 review
0 helpful votes
Follow Mak T.
Unfollow Mak T.
Share Review
Report Review

Happy with purchase
August 29, 2024

They had the book I wanted at a reasonable price. Fast shipping.

Date of experience: August 19, 2024
California
1 review
0 helpful votes
Follow Bonnie P.
Unfollow Bonnie P.
Share Review
Report Review

So far it is enjoyable. We read it aloud and discuss what we have read.

Date of experience: August 19, 2024
Illinois
1 review
0 helpful votes
Follow Loren X.
Unfollow Loren X.
Share Review
Report Review

I was not able to put in the discount code "manual" so I didn't save $10.00!
If an author has a Series a buyer s/b able to enter the series name to simplify the search. Such a WEB Griffin's Presidential Agent.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2024
Kansas
1 review
0 helpful votes
Follow ROSE P.
Unfollow ROSE P.
Share Review
Report Review

Easy to use but I do not want my rating to be shared...
August 29, 2024
Updated review

Easy to use but I do not want my rating to be shared with my name and only share as anonymous.

Date of experience: August 19, 2024

Easy ordering!
March 28, 2023
Previous review

Easy ordering!

Date of experience: March 28, 2023
California
1 review
0 helpful votes
Follow Nadine Q.
Unfollow Nadine Q.
Share Review
Report Review

Amending an order right after placing it was impossible
August 29, 2024
Updated review

I noticed that I accidentally ordered two copies of a book, as soon as I placed the order. I immediately emailed customer service, but when they responded I was told it was impossible to amend the order.

Date of experience: August 19, 2024

Good, except coupons are hard to find
December 14, 2021
Previous review

Good, except coupons are hard to find.

Date of experience: December 14, 2021
Wisconsin
2 reviews
0 helpful votes
Follow Olga W.
Unfollow Olga W.
Share Review
Report Review

Good selection, reasonable prices, shipping costs can...
August 29, 2024
Updated review

Good selection, reasonable prices, shipping costs can be improved.

Date of experience: August 19, 2024

The selection is good; shipping rates can be improved
May 21, 2024
Previous review

The selection is good; shipping rates can be improved.

Date of experience: May 11, 2024
Oregon
2 reviews
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

It was very good
August 29, 2024

Prices and service both great. I ordered two books. One came in 7-10 days; the other not for 2-3 weeks.

Date of experience: August 19, 2024
Maryland
2 reviews
0 helpful votes
Follow Beth B.
Unfollow Beth B.
Share Review
Report Review

It takes too long to order
August 29, 2024
Updated review

It takes too long to order. Then when I had to change my password, I had to start my order all over.

Date of experience: August 19, 2024

I found the books I wanted but the shipping far exceeds...
January 18, 2022
Previous review

I found the books I wanted but the shipping far exceeds the cost of the book. I always look for paperbacks before hard cover books.

Date of experience: December 19, 2021
District of Columbia
1 review
0 helpful votes
Follow Dana M.
Unfollow Dana M.
Share Review
Report Review

The process was quick and easy
August 29, 2024

The process was quick and easy. I found exactly what I was looking for.

Date of experience: August 19, 2024
Serbia
2 reviews
0 helpful votes
Follow Dusan B.
Unfollow Dusan B.
Share Review
Report Review

A quick and very intuitive experience
August 29, 2024
Updated review

A quick and very intuitive experience. Cozy and confident way to buy books and enjoying navigating the very well designed website.

Date of experience: August 19, 2024

So far all went well
August 14, 2024
Previous review

So far all went well. The information on the search page is abundant, as well as on all the following pages through to checkout. Nicely presented. It's my first order so no comments on the delivery at the moment.

Date of experience: August 4, 2024
Florida
1 review
0 helpful votes
Follow Jocelyn O.
Unfollow Jocelyn O.
Share Review
Report Review

Always got what I wanted and within a timely manner. I've never had a bad experience with an Alibris seller.

Date of experience: August 19, 2024
New York
1 review
0 helpful votes
Follow Deborah C.
Unfollow Deborah C.
Share Review
Report Review

Learning Experience
August 29, 2024

I didn't realize Alibris drew from different sources to aquire the different books I requested. The books I needed came in from every direction. The Goodwill in Seattle was the best by far in terms of packaging and product quality. Dallas was a close second. Dallas even put coupons for different services, wine 🍷 and food etc.

Date of experience: August 19, 2024
Rhode Island
1 review
0 helpful votes
Follow Armand S.
Unfollow Armand S.
Share Review
Report Review

Mendels Demon
August 29, 2024

Best place to search for hard to find books at a reasonable price.

Date of experience: August 19, 2024
Maine
1 review
0 helpful votes
Follow Lily R.
Unfollow Lily R.
Share Review
Report Review

I was able to find a book that I've been searching for for months and the overall process of buying and shipping was very smooth!

Date of experience: August 19, 2024
Maine
1 review
0 helpful votes
Follow peter M.
Unfollow peter M.
Share Review
Report Review

Hard to find a hardcover of San Michele!
August 29, 2024
Updated review

Hard to find a hardcover of San Michele! And in good condition, no less!

Thank you

Date of experience: August 19, 2024

Excellent, as always
August 17, 2024
Previous review

Excellent, as always. Thank you. Alibris is the place to find classic out of print volumes.

Date of experience: August 7, 2024
Georgia
1 review
0 helpful votes
Follow Freddy Q.
Unfollow Freddy Q.
Share Review
Report Review

USPS ion a nightmare reorg
August 29, 2024

They completely screwed up Atlanta distribution. Do not be surprised with extended delays as packages vanish into their black hole

Date of experience: August 19, 2024
Wisconsin
1 review
0 helpful votes
Follow camr Y.
Unfollow camr Y.
Share Review
Report Review

Helpful Book
August 29, 2024

Found a book that I wanted from Alibris that was more expensive in other places.

Date of experience: August 19, 2024