
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've always enjoyed shopping at Alibris. Everyone makes it simple. And your customer support has always been superior.
Easy to order. Happy with the delivery time.
The book was in very good condition - even better than expected.
Great ordering process and excellent pricing. The only negative is that shipping costs are too high.
Everything is great but the shipping is too expensive.
So far it is enjoyable. We read it aloud and discuss what we have read.
I was not able to put in the discount code "manual" so I didn't save $10.00!
If an author has a Series a buyer s/b able to enter the series name to simplify the search. Such a WEB Griffin's Presidential Agent.
Easy to use but I do not want my rating to be shared with my name and only share as anonymous.
I noticed that I accidentally ordered two copies of a book, as soon as I placed the order. I immediately emailed customer service, but when they responded I was told it was impossible to amend the order.
Good, except coupons are hard to find.
Good selection, reasonable prices, shipping costs can be improved.
The selection is good; shipping rates can be improved.
Prices and service both great. I ordered two books. One came in 7-10 days; the other not for 2-3 weeks.
It takes too long to order. Then when I had to change my password, I had to start my order all over.
I found the books I wanted but the shipping far exceeds the cost of the book. I always look for paperbacks before hard cover books.
The process was quick and easy. I found exactly what I was looking for.
A quick and very intuitive experience. Cozy and confident way to buy books and enjoying navigating the very well designed website.
So far all went well. The information on the search page is abundant, as well as on all the following pages through to checkout. Nicely presented. It's my first order so no comments on the delivery at the moment.
Always got what I wanted and within a timely manner. I've never had a bad experience with an Alibris seller.
I didn't realize Alibris drew from different sources to aquire the different books I requested. The books I needed came in from every direction. The Goodwill in Seattle was the best by far in terms of packaging and product quality. Dallas was a close second. Dallas even put coupons for different services, wine 🍷 and food etc.
Best place to search for hard to find books at a reasonable price.
I was able to find a book that I've been searching for for months and the overall process of buying and shipping was very smooth!
Hard to find a hardcover of San Michele! And in good condition, no less!
Thank you
Excellent, as always. Thank you. Alibris is the place to find classic out of print volumes.
They completely screwed up Atlanta distribution. Do not be surprised with extended delays as packages vanish into their black hole
Found a book that I wanted from Alibris that was more expensive in other places.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.