
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My books came so very fast and were very cheap. The only issues were that these books do not come new, almost all of mine had writing in them and one of mine had a severely damaged spine. Other than that though, it was a nice process.
Receipt in delay announced
The book is like described
Very good service
As a first time customer living on the other side of the globe I am very pleased with the (used) book I received, the speed of the delivery (less than four weeks) and the quality of the customer service (thanks *******@ThriftBooks)
EASY TO NAVIGATE WEBSITE AND FIND THE BOOK i WAS LOOKING FOR ALSO TO FIND THE BOOK AT A REASONABLE PRICE.
Great place to shop for books. Very easy experience with my purchase.
The shipping price was very standard and way above the cost for one book standard shipping. So the shipping cost should be up from with book costs so we can choose the most economical offer
Everything has been great so far! I have not had any problems with the site and everything that I have ordered has come in the proper condition, and if not has been refunded and worked through.
Found 2 books that I had been looking everywhere to buy but couldn't find them. I found them on Alibris and decided to take a chance and try the site out. I was pleasantly surprised at how quickly I received my books and how fair the prices were - highly recommend!
Excellent customer service
Easy website browsing
Fast delivery
The book arrived in very good condition (better than i expected), it came quickly and the price was very reasonable.
I accidently ordered 2 books when I only wanted 1. I inquired about returning one of them, but the website did not allow me to do so.
It was easy to find what I was looking for and the checkout process was smooth.
It was easy to find what I was looking for and the checkout process was easy.
Alibris is always easy to use and with wide choices of books and media
Functionall great, aesthetically so-so. Would prefer mobile-first design interface and ability to use Apple Pay over Pay Pal.
Wishing for discounted shipping when getting from one seller!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.