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AlibrisReviews 106,833

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
915
value
10,872
shipping
10,862
quality
10,856
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Louisiana
1 review
0 helpful votes
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Routinely 100% satisified!
September 7, 2024

I have placed roughly 50-orders with Alibris and have been delighted with each-and-every purchase.

Date of experience: August 28, 2024
Massachusetts
1 review
0 helpful votes
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I tried to order this and another book yesterday, but...
September 7, 2024
Updated review

I tried to order this and another book yesterday, but when I got to the choice of paying by PayPal or a credit card and I chose credit card the screen would not let me proceed to give my credit card information. Now the other book is lost on the screen, perhaps because the seller has probably taking it off, thinking that it is now sold--unless it were put back and another has quickly bought it because it was such a low price.

Date of experience: August 28, 2024

I checked into my account with the email address and...
December 21, 2023
Previous review

I checked into my account with the email address and password I had been using yesterday, reviewed that order and placed two more items in my cart. I then placed that order on code and checked my email and returned to Alibris and my two items were still in my cart. I then went to checkout and them was required to check in again using the same password which was then rejected. I then had to reenter, form a new password which was required to be longer than the one I had used yesterday. Then made a new password, returned to my account and my cart was now empty, and had to place the order again. All of that wasted my time. Meanwhile, I never received my $5.00 coupon as promised yesterday as I signed up as a new customer.

Date of experience: November 28, 2023
Illinois
1 review
0 helpful votes
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Good Service
September 7, 2024

Alibris had a reasonable price for the items and fast shipping

Date of experience: August 28, 2024
Nebraska
1 review
0 helpful votes
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Great
September 7, 2024
Updated review

Ordering was quick and easy. Delivery was on time and the book was like new.

Date of experience: August 28, 2024

Less that the first time since my initial item was...
August 17, 2024
Previous review

Less that the first time since my initial item was canceled and I had to reorder.

Date of experience: August 7, 2024
Texas
1 review
0 helpful votes
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I wish shipping cost less, but I can almost always find the books I need for grad school in great condition - and cheaper than Amazon or Ebooks.

Date of experience: August 28, 2024
New Hampshire
1 review
0 helpful votes
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Great site for hard to find books
September 7, 2024

I had an excellent experience. The website is nice and clear, and the customer service excellent.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 28, 2024
South Carolina
1 review
0 helpful votes
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Good company lower prices offer marked down used books in good condition

Date of experience: August 28, 2024
New York
1 review
0 helpful votes
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Nice service
September 7, 2024

I think that alibris is a good bookstore. I don't know what else to say

Date of experience: August 28, 2024
Indiana
1 review
0 helpful votes
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Very Satisfied Customer
September 7, 2024

Item was as described by seller and excellent delivery time! Very satisfied! Thank you very much!

Date of experience: August 28, 2024
District of Columbia
3 reviews
0 helpful votes
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Quick and easy shopping for a book I have long desired
September 7, 2024
Updated review

Quick and easy shopping for a book I have long desired. Alabris has always been reliable in the quality and pricing of its products.

Date of experience: August 28, 2024

Quick and easy
July 7, 2022
Previous review

Quick and easy

Date of experience: July 7, 2022
Washington
1 review
0 helpful votes
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Good job
September 7, 2024

Fairly easy, but coupon should specify the $50 limit for use

Date of experience: August 28, 2024
New Jersey
1 review
0 helpful votes
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Great, but a little trouble the last few weeks when...
September 7, 2024
Updated review

Great, but a little trouble the last few weeks when your site was down.

Date of experience: August 28, 2024

Generally good
October 21, 2023
Previous review

Generally good.

Date of experience: October 21, 2023
New Jersey
1 review
0 helpful votes
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Awesome!
September 7, 2024

Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!Amazing! Amazing!

Date of experience: August 28, 2024
Minnesota
1 review
0 helpful votes
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Confused
September 7, 2024

The site was down for a while and there were no alternative methods for communicating

Date of experience: August 28, 2024
Pennsylvania
1 review
0 helpful votes
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Excellent Service!
September 7, 2024

I had made the mistake of not signing in when I placed my book into the shopping cart. It ended up disappearing after signing in and was not coming up available any more. After contacting customer service and waiting a day or two, I was responded to with helpful service and got the matter taken care of so that I could purchase the book. This was during a two-day sale which ended during the time it took for me to get a reply but I was given the courtesy of getting the $5 off. There was also a glitch in the website during that time but all was taken care of and I am very happy with my purchase.

Date of experience: August 28, 2024
Oregon
1 review
0 helpful votes
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Great experience
September 7, 2024

Product delivered as expected. Decent shipping time and experience.

Date of experience: August 28, 2024
Michigan
1 review
0 helpful votes
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Alibris is experienced, and always professional. The options were laid out clearly.

Date of experience: August 28, 2024
New Mexico
1 review
0 helpful votes
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Perfect
September 7, 2024

Easy transaction. No issues. Thank you 😊 Love finding used books to buy, read and share!

Date of experience: August 28, 2024
New Hampshire
1 review
0 helpful votes
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Great
September 7, 2024
Updated review

The books were wrapped and delivered in timely manner. All of the Material was deliver as described. It was Over All a great experience.

Date of experience: August 28, 2024

Ordering was smooth
December 8, 2023
Previous review

Ordering was smooth

Date of experience: December 8, 2023
Alabama
3 reviews
0 helpful votes
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Always the best
September 7, 2024
Updated review

Always the best. (Being a man of few words, it is a challenge to meet the word count requirement.)

Date of experience: August 28, 2024

I like Alibris
March 26, 2024
Previous review

I like Alibris.

Date of experience: March 16, 2024