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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Should be more clear with the shipping costs earlier in the checkout experience.
Alibris is a fantastic tool for me to use small booksellers.
Alibris is a great source for growing a library of both recent and older or out-of-print books.
Not being able to update my shipping address directly from the checkout page was a bit of a hassle. Otherwise, smooth transaction. Thanks
Great but I have a question.
I sometimes accidentally double the same book twice how can I avoid this before checkout!?!
PS Is there a way to track my order from to me!?!
No way to switch to expedited shipping, no way to indicate gift, no way to contact seller
I had to do order twice and price of a book increases two dollars in the less than 5 minute span
It was not clear to me the coupon usage process. I think the coupon discount should be explained clearer and EARLIER in the ordering process because then you would be encouraged to buy more books because you are CLEARLY aware that you will be getting a discount with your coupon! EVERYONE LOVES THAT!
I've gotten all the books I ordered very quickly, and the only one I didn't receive on time I got a full refund for.
So easy to find what I was looking for and to order
Love Alibris! The books I want are always so affordable.
Site would not allow me to give an email address to receive coupons.
The shipping cost does not disappear until checkout.
Quick and easy. A last duty of the day to please my wife.
It didn't let me enter in a code that I received in my email
So far so good. Processing an order is easy. Now lets see the condition of books and if they come with patterns.
First time using your site. Nice that l was made aware order, so l couldn't accidentally order more items than l intended.
Very Easy website to follow and it could ship the book I was looking for faster than Amazon could.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.