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AlibrisReviews 101,096

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
784
value
8,467
shipping
8,457
quality
8,451
This company responds to reviews on average within 1 day
Wisconsin
1 review
0 helpful votes
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I have purchased books through alibris several times through the years and have always been happy with my books. They are usually in better condition then they described.
If you buy books online... buy from alibris. You won't be disappointed.

Date of experience: December 28, 2020
Maryland
2 reviews
0 helpful votes
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Quick easy find of an elusive out of print book
December 28, 2020

Quick easy find of an elusive out of print book. Thanks for your help.

Date of experience: December 28, 2020
Washington
2 reviews
5 helpful votes
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This is a nice website
December 28, 2020

This is a nice website. I am in Seattle, and I appreciate learning about Richard's journey and I always love to support booksellers like this as a writer, poet and former bookseller myself.

Date of experience: December 28, 2020
Idaho
1 review
0 helpful votes
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It seemed awkward to find the condition
January 27, 2021

It seemed awkward to find the condition.
Before selecting, I want to know how much shipping will be.

Date of experience: December 27, 2020
Nebraska
1 review
0 helpful votes
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If the book is in decent condition it a good price
December 27, 2020

If the book is in decent condition it a good price.

Date of experience: December 27, 2020
New York
1 review
0 helpful votes
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¹
December 27, 2020

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Date of experience: December 27, 2020
North Carolina
1 review
0 helpful votes
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I was looking for a long list of unusual books for school. Every single book was available, and even AFTER shipping, I saved a bunch of money!

Date of experience: December 27, 2020
Louisiana
1 review
0 helpful votes
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Cart emptied when I reset my password and book in cart was no longer listed in search.

Date of experience: December 27, 2020
Florida
1 review
0 helpful votes
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The website is easy to navigate, access to thousands of books. Smooth transaction.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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Concerned that your system shut down making me start over!

Date of experience: December 27, 2020
South Carolina
1 review
0 helpful votes
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This was awesome and so easy!
December 27, 2020

This was awesome and so easy! I've been meaning to grab some books for some 2021 goal making and it feels great starting my goals supporting small book sellers.

Date of experience: December 27, 2020
Alabama
1 review
0 helpful votes
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All good, but I would like to have seen a picture of the actual book.

Date of experience: December 27, 2020
Texas
1 review
0 helpful votes
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First-time customer
December 27, 2020

First-time customer. I like the ease of your ordering website. Thanks.

Date of experience: December 27, 2020
Arizona
1 review
0 helpful votes
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I have a number of old and obsolete entries for mailing address, shipping address etc. I would like to delete them to remove clutter but see no obvious way to do that as I check out. Best of all I'd like to pay with Paypal so as to avoid having to leave my credit card and address on file with you. But I saw no obvious way to do that either. If it's possible to do these things, then make that blinding obvious to dumb users like me right at the start of the check-out process. E.g. Offer the choice right up front: Pay with credit card OR pay with Paypal. Or offer the option to delete addresses in my address book.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2020
Maryland
1 review
0 helpful votes
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Remarkably clear and easy
December 27, 2020

Remarkably clear and easy. I even had to change my credit card number.

Date of experience: December 27, 2020
Washington
1 review
0 helpful votes
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Shipping is a little confusing and not well explained. I spent more time shopping than I probably needed to because of it.

Date of experience: December 27, 2020
California
1 review
0 helpful votes
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Love the selection and ease of acquisition
December 26, 2020

Love the selection and ease of acquisition. Thanks

Date of experience: December 26, 2020
Texas
1 review
0 helpful votes
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Found what I wanted at a great price and ordering was a breeze

Date of experience: December 26, 2020
New Jersey
1 review
0 helpful votes
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I didn't find your website as easy to navigate as some others. Don't think the first time I tried you showed shipping charge before the ordering page. Somehow kept giving me more copies of the book than I wanted. Anyway, I order usually from another site that I don't have these problems with (shows shipping charge right under price). Yours took longer, and was annoying, and no live customer service.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 26, 2020
Connecticut
1 review
0 helpful votes
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Pros: Books easy to find, prices often excellent.Cons: Adds tax for product (even when shipping to New York, which does not tax used items) and for shipping, which isn't taxed in any state in which I've liver.

Date of experience: December 26, 2020