Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,101

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
783
value
8,469
shipping
8,459
quality
8,453
This company responds to reviews on average within 1 day
Maryland
1 review
0 helpful votes
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A little difficult to search, but overall pretty good site.

Date of experience: January 9, 2021
Florida
1 review
0 helpful votes
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Suggest you shorten your webpage checkout..
January 9, 2021

Suggest you shorten your webpage checkout. Entering the name, address etc is not necessary when paying with Paypal. Figure out a fast track for success...

Date of experience: January 9, 2021
California
1 review
2 helpful votes
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Alibris has been great
January 9, 2021

Alibris has been great. I really enjoy the idea of supporting small Bookshops over amazon. I'll always support my local family owned bookshop first but they don't have everything. And with alibris I always find what I'm looking for and get to continue to support small bookshops. Shopping on alibris is quick and easy. All the info about sellers and book conditions is clearly posted as well as shipping times and costs.

Date of experience: January 9, 2021
South Carolina
1 review
0 helpful votes
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Please add the ability to ship to more than one address.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 9, 2021
Florida
1 review
0 helpful votes
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Wonderful listings, good descriptions where available, and, in the past for me, books are shipped in the shape in which they are promised.

Date of experience: January 9, 2021
Illinois
1 review
0 helpful votes
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I like the search engine
February 9, 2021

I like the search engine. I don't like the way you can't send a gift (i. E. no message and no way to hide prices). It's easy to get "trapped" in chechout and harder to get back out.

Date of experience: January 9, 2021
District of Columbia
1 review
0 helpful votes
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Awesome to find a great book, for the best price s on the net!

Date of experience: January 9, 2021
Puerto Rico
1 review
0 helpful votes
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All the books I've order always arrive well and safe.

Date of experience: January 9, 2021
Ohio
1 review
0 helpful votes
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Easy to navigate, and fast results on finding books.

Date of experience: January 9, 2021
Florida
1 review
0 helpful votes
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Easily found the large print edition I wanted, thank you!

Date of experience: January 9, 2021
Florida
1 review
0 helpful votes
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Excellent
January 9, 2021

Excellent- timely and get to share great books with everyone- virus has us reading!

Date of experience: January 9, 2021
Kansas
1 review
0 helpful votes
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Always find what I'm looking for at a great price!

Date of experience: January 9, 2021
Florida
1 review
0 helpful votes
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Easy to find and choose books
January 8, 2021

Easy to find and choose books. Listing shipping cist wd be helpful.

Date of experience: January 8, 2021
Colorado
1 review
0 helpful votes
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Love this site but wish could get more discounts
January 8, 2021

Love this site but wish could get more discounts. I never get coupons or anything from this site

Date of experience: January 8, 2021
Illinois
1 review
0 helpful votes
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I emailed about a book I was interested in getting- I waited half a day with the book in my cart waiting to hear from someone but never received an email. I went to my cart and book was not in cart - then noticed the book went up 4.50

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 8, 2021
Delaware
1 review
0 helpful votes
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Easy to use
January 8, 2021

Easy to use. Had what I wanted. What's not to love?

Date of experience: January 8, 2021
Wisconsin
1 review
0 helpful votes
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Your site made it very easy to be a 1st time buyer from you! I purchase lots of books online and I saw your ratings, etc, and felt like I've got a cool book coming from honest people!

Date of experience: January 8, 2021
New York
1 review
0 helpful votes
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I bought five normal size paperback books for which I was charged almost $19 in standard shipping This is highly inflated for bookrate I accepts because I really wanted these books but will have to buy elsewhere because I can't afford your shipping price Very disappointed

Date of experience: January 8, 2021

I bought five normal size paperback books for which...
January 30, 2021
Previous review

I bought five normal size paperback books for which I was charged almost $19 in standard shipping This is highly inflated for bookrate I accepts because I really wanted these books but will have to buy elsewhere because I can't afford your shipping price Very disappointed

Date of experience: December 31, 2020
Arizona
3 reviews
0 helpful votes
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I have ordered from Alibris previously, so feel comfortable with additional orders as needed. The process is easy and the result reliable.

Date of experience: January 8, 2021
North Carolina
1 review
1 helpful vote
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Shopping for books through alibris is a pleasure! I have found so many books on this site that were not available in my local library. Sellers provide excellent detailed descriptions of their used copies, so prospective buyers know the exact condition of a book before making a purchase. Alibris is the best online marketplace for new and used books.

Date of experience: January 8, 2021