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AlibrisReviews 102,750

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
815
value
9,152
shipping
9,142
quality
9,136
This company responds to reviews on average within 1 day

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Minnesota
2 reviews
0 helpful votes
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I've enjoyed it
May 2, 2021

I've enjoyed it. I found books I was looking for at nice prices.

Date of experience: May 2, 2021
North Carolina
2 reviews
0 helpful votes
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This is a gift so would like to be certain an invoice is not enclosed.

Date of experience: May 2, 2021
Georgia
1 review
0 helpful votes
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Easy to find the book I wanted--and a first edition at a reasonable price. Many thanks.

Date of experience: May 2, 2021
Arizona
1 review
0 helpful votes
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Until I got all the way to the end of checkout, I did not know when I would receive the book and 3-10 days is quite a spread. Please include a range of time upfront along with the description of the book and cost. It helps to decide whether the additional cost is worth it when comparing the same book with other vendors. Thanks.

Date of experience: May 1, 2021
Georgia
1 review
0 helpful votes
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It's been pain free with a friendly site and selection. Thank you.

Date of experience: May 1, 2021
Arizona
1 review
0 helpful votes
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This is my 2nd book purchase
May 1, 2021

This is my 2nd book purchase. The first was listed as "Good" and when I received was actually brand new! Hoping this next purchase will go as well.

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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I'm excited to find some of the books I was searching for, but sad there weren't many free shipping sellers.

Date of experience: May 1, 2021
Connecticut
1 review
0 helpful votes
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I saw the book and ordered it
May 1, 2021

I saw the book and ordered it. The whole transaction took 2 minutes

Date of experience: May 1, 2021
Nebraska
1 review
0 helpful votes
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Thank you..
May 1, 2021

Thank you. I just hope it gets to my Texas friend in Puerto Rico in a timely manner.

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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It is easy to shop, compare prices, and check out.

Date of experience: May 1, 2021
Illinois
1 review
0 helpful votes
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I don't like the fact that offering a discount of $5.00 only ends up being if you order $50.00 or more in merchandise; somewhat false advertising.

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Great selection and prices even on foreign language titles!

Date of experience: May 1, 2021
Nevada
1 review
0 helpful votes
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Found what I was looking for way cheaper than other places.

Date of experience: May 1, 2021
Missouri
1 review
0 helpful votes
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When i was placing my order, it said "You are $23.17 away from FREE SHIPPING on items displaying our truck icon." i added more than this amt to my order and did not receive free shipping.

Date of experience: May 1, 2021
Arizona
1 review
0 helpful votes
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Don't like different shipping charges from same states.

Date of experience: May 1, 2021
Kansas
1 review
0 helpful votes
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You were the only site that had what I was looking for.

Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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Thanks to Alibris, it never has, nor ever could be, easier to find and purchase a used book.

Date of experience: May 1, 2021
Kansas
1 review
0 helpful votes
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Website is not very user friendly when it comes to understanding what qualifies for free shipping and what does not. When free shipping is available, it doesn't cover all other books which is definitely a downside since standard book business practices are supposed to remove shipping entirely after a certain threshold is met. Signing up was a hassle and overly complicated. The shipping costs weren't guesstimated/calculated when items were in cart which is a major downside since I'm on a budget. Overall, very poor experience and improvements need to be made. The only good thing was that you can decide to buy different books based on numerous classifications, however, quality is not truly *guaranteed* since conditions of books are somewhat broad and based on personal interpretation.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2021
Texas
1 review
0 helpful votes
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I will take a discount code and free shipping all day long!

Date of experience: May 1, 2021
Florida
1 review
0 helpful votes
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Hard to complete order process
May 31, 2021

Hard to complete order process. Had to be persistent to to figure it out. Finally successful. I hope.

Date of experience: May 1, 2021