On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've enjoyed it. I found books I was looking for at nice prices.
Easy to find the book I wanted--and a first edition at a reasonable price. Many thanks.
Until I got all the way to the end of checkout, I did not know when I would receive the book and 3-10 days is quite a spread. Please include a range of time upfront along with the description of the book and cost. It helps to decide whether the additional cost is worth it when comparing the same book with other vendors. Thanks.
It's been pain free with a friendly site and selection. Thank you.
This is my 2nd book purchase. The first was listed as "Good" and when I received was actually brand new! Hoping this next purchase will go as well.
I'm excited to find some of the books I was searching for, but sad there weren't many free shipping sellers.
I saw the book and ordered it. The whole transaction took 2 minutes
Thank you. I just hope it gets to my Texas friend in Puerto Rico in a timely manner.
Great selection and prices even on foreign language titles!
Found what I was looking for way cheaper than other places.
When i was placing my order, it said "You are $23.17 away from FREE SHIPPING on items displaying our truck icon." i added more than this amt to my order and did not receive free shipping.
Don't like different shipping charges from same states.
You were the only site that had what I was looking for.
Thanks to Alibris, it never has, nor ever could be, easier to find and purchase a used book.
Website is not very user friendly when it comes to understanding what qualifies for free shipping and what does not. When free shipping is available, it doesn't cover all other books which is definitely a downside since standard book business practices are supposed to remove shipping entirely after a certain threshold is met. Signing up was a hassle and overly complicated. The shipping costs weren't guesstimated/calculated when items were in cart which is a major downside since I'm on a budget. Overall, very poor experience and improvements need to be made. The only good thing was that you can decide to buy different books based on numerous classifications, however, quality is not truly *guaranteed* since conditions of books are somewhat broad and based on personal interpretation.
Hard to complete order process. Had to be persistent to to figure it out. Finally successful. I hope.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.