On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good selection of books, reasonably priced. Orders processed in Canadian funds which is a bonus. Thanks
You need to offer coupons that are more realistic--not just to reward those that can order huge amounts of books.
Easy to use! Bought here for a long time and very happy with the service!
This is the fourth copy of The Joy of Home Winemaking I have purchased. I taught and shared with friends and family, but lost my copy in the move. Glad to find it inexpensively here. I plan to make a batch of sparkling Rhubarb with a new friend I have found here in Maine.
Payment method did not show place for different billing and shipping address
Went to look for additional items to add to my cart for free shipping and lost all my previous entered information. I am also not sure I had a change to select my username unless it was my email.
It was easy to find the book I was looking for AND the price was RIGHT! Very pleased to have access to used books again since all of book stores have been pretty much closed down-!
Easy to find exactly what I was looking for and easy to order
Great website, easy ordering, and lots of choices!
Excellent price for this used book! I can't wait to receive it.
I was sent a coupon code with my last order that expires May 24. When I attempted to use it today, I was told it had expired. So I had to sign up for emails (again) with a separate email account to get a coupon code to use. Very bad form, Alibris. I'm a regular customer who spends hundreds a year on research books. Not getting $5 off with a coupon code that should work is really irritating.
The most difficult books I have found here, reasonably priced, and accurately described
1st time user - clear & efficient process. I'm not v computer-savy, so it's saying a lot that navigation was concise & easy. Good experience overall. Thanks. RMc
Great Place to buy books. Large selections cheap and easy to buy and very fast turnover.
High shipping rates. Your rates could be better for standard shipping and lower for additional books ordered.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.