Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 102,083

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
803
value
8,874
shipping
8,864
quality
8,858
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Polly A.
Unfollow Polly A.
Send Message
Share Review
Report Review

Took me a while to get through to paying, cause they said I had an acct but forgot pass word

Date of experience: May 6, 2021
Florida
2 reviews
0 helpful votes
Follow Karen A.
Unfollow Karen A.
Send Message
Share Review
Report Review

I'm happy to support a worthy cause and receive a little treasure in return.

Date of experience: May 6, 2021
Wyoming
1 review
0 helpful votes
Follow Bill S.
Unfollow Bill S.
Send Message
Share Review
Report Review

Excellent source for the obscure and difficult to find.

Date of experience: May 6, 2021
Michigan
1 review
0 helpful votes
Follow Gwen I.
Unfollow Gwen I.
Send Message
Share Review
Report Review

I wish you could choose faster shipping as a couple of these books are gifts and I need as soon as possible.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
Follow Ellyn P.
Unfollow Ellyn P.
Send Message
Share Review
Report Review

Great prices!
May 5, 2021

Great prices! The best online bookstore for any and every book you can think of, even new coloring books from popular artists. *******

Date of experience: May 5, 2021
Colorado
1 review
0 helpful votes
Follow Shirley L.
Unfollow Shirley L.
Send Message
Share Review
Report Review

I love the fact that I can find rare books that are hard to find to complete my collections.

Date of experience: May 5, 2021
Washington
1 review
0 helpful votes
Follow Thomas C.
Unfollow Thomas C.
Send Message
Share Review
Report Review

Past shipments have come quickly.
I also am glad to be able to support small business.

Date of experience: May 5, 2021
Illinois
2 reviews
0 helpful votes
Follow ESTAFETA O.
Unfollow ESTAFETA O.
Send Message
Share Review
Report Review

Your site is easy to shop from, and the checkout page explains everything clearly. Thank you!

Date of experience: May 5, 2021
North Carolina
1 review
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Send Message
Share Review
Report Review

Frequent, but small value purchasers should be rewarded with a bit of a discount once in a while.

Date of experience: May 5, 2021
Tennessee
1 review
0 helpful votes
Follow Chad O.
Unfollow Chad O.
Send Message
Share Review
Report Review

So far so good on the website
May 5, 2021

So far so good on the website. I just hope the books are packed well and arrive in good shape.

Date of experience: May 5, 2021
Illinois
1 review
0 helpful votes
Follow s F.
Unfollow s F.
Send Message
Share Review
Report Review

The inability to remove ones credit card info has inspired this rating.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Oklahoma
1 review
0 helpful votes
Follow arthur Z.
Unfollow arthur Z.
Send Message
Share Review
Report Review

I wasted about an hour trying to change my password then it took several tries to update my address, otherwise it was ok

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2021
Virginia
1 review
0 helpful votes
Follow booker K.
Unfollow booker K.
Send Message
Share Review
Report Review

I was in out so fast...
May 5, 2021

I was in out so fast... I'm going to tell my circle about alibis

Date of experience: May 5, 2021
Pennsylvania
2 reviews
0 helpful votes
Follow William V.
Unfollow William V.
Send Message
Share Review
Report Review

You were easy to deal with, while Amazon is a pain in the $#*!

Date of experience: May 5, 2021
Illinois
1 review
0 helpful votes
Follow Neale K.
Unfollow Neale K.
Send Message
Share Review
Report Review

So relieved to have an Amazon alternative!

Date of experience: May 5, 2021
Illinois
1 review
0 helpful votes
Follow Kacie Z.
Unfollow Kacie Z.
Send Message
Share Review
Report Review

My fav place to order books!
May 5, 2021

My fav place to order books! I love the selection offered here.

Date of experience: May 5, 2021
California
1 review
0 helpful votes
Follow Janis F.
Unfollow Janis F.
Send Message
Share Review
Report Review

Easy—especially since you had my
Email on record. Thank you

Date of experience: May 5, 2021
Wisconsin
1 review
0 helpful votes
Follow Lois R.
Unfollow Lois R.
Send Message
Share Review
Report Review

Deceptive shipping cost
May 5, 2021

Deceptive shipping cost. You state free shipping over $39.00. My order was more than that. Each item had its own shawl price. Please explain

Date of experience: May 5, 2021
Virginia
1 review
0 helpful votes
Follow Marcie R.
Unfollow Marcie R.
Send Message
Share Review
Report Review

Thank you
May 5, 2021

Thank you. Lots of sellers. Hopefully the condition is as good as claimed.

Date of experience: May 5, 2021
New York
2 reviews
0 helpful votes
Follow Carol H.
Unfollow Carol H.
Send Message
Share Review
Report Review

Website is easy to navigate and I love the price of your books. Can we do anything about making shipping costs go down please?

Date of experience: May 5, 2021