Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,989

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
799
value
8,835
shipping
8,825
quality
8,819
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
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Good overall
August 6, 2021

Good overall. Nice to be able to filter for free shipping.

Date of experience: August 6, 2021
Illinois
1 review
0 helpful votes
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It was fairly easy
August 6, 2021

It was fairly easy. But I would like more images. Visuals are important.

Date of experience: August 6, 2021
Illinois
2 reviews
1 helpful vote
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Entering selection and payment information was quick and easy.

Date of experience: August 6, 2021
Canada
1 review
0 helpful votes
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It has been excellent
August 6, 2021

It has been excellent. The information provided is full and accessible, the selection abundant, and the whole process form start to finish very convenient. And secure. I don't use Alibris as often as I should... but that will change. Plus, any opportunity to purchase a book that bypasses Amazon is a happy-making experience.

Date of experience: August 6, 2021
Oregon
1 review
0 helpful votes
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This is the first time I've made a purchase from Alibris. It took very little time to ocate the book I wanted and the purchase was fast and easy. Great transaction!

Date of experience: August 6, 2021
New Hampshire
1 review
0 helpful votes
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Using Alibris is easy, cheap, and fast! Highly recommended

Date of experience: August 6, 2021
Texas
2 reviews
0 helpful votes
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Your opportunity to check out as a guest and easily side by side with the returning customer opportunity was wonderful…as was the ease of the filling out info process; all wonderfully transparent and straightforward…

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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Great resource
August 5, 2021

Great resource. Website has a few glitches, though.

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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I always enjoy shopping on Alibris
August 5, 2021

I always enjoy shopping on Alibris. You always have excellent choices.

Date of experience: August 5, 2021
Washington
1 review
0 helpful votes
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Good, except my cart was emptied when I left it for a few minutes while not signed in.

Date of experience: August 5, 2021
Indiana
1 review
0 helpful votes
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I lost my card
September 4, 2021

I lost my card. Now have new one. For some reason when I tried to change info with new numbers. Nothing showed any change were showing. Finally got the order to go through

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2021
Massachusetts
1 review
0 helpful votes
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Real easy to use site and in checkout it gives you alternative to save you money

Date of experience: August 5, 2021
Connecticut
2 reviews
0 helpful votes
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It was quite easy to target the sort of quality and price I wanted. I had to look elsewhere to get the copyright date, though.

Date of experience: August 5, 2021
Connecticut
1 review
0 helpful votes
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Love this site
Great bargains and easy to connect with customer service

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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The site wouldn't update my shipping charge from an international fee when I asked for delivery to a domestic address. When I logged out and logged back in so I could get the correct shipping charge, the price of the book I wanted had doubled.

Date of experience: August 5, 2021
Wyoming
1 review
0 helpful votes
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The website is adequate for finding books. I'll soon discover whether my email address becomes a magnet for spam or if alibris just needed it to send me a receipt and tracking number.

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Superb!
August 5, 2021

Superb! Alibris is a wonderland. It puts other book services to shame. Long Live Alibris!

Date of experience: August 5, 2021
Pennsylvania
1 review
0 helpful votes
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I was able to find the cheapest option for the textbook I needed, and the site was super easy to navigate!

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Easy, user-friendly, customer and shopping experience

Date of experience: August 5, 2021
Florida
1 review
0 helpful votes
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Another successful trip to my favorite bookstore. Thank you!

Date of experience: August 5, 2021