Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,776

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
950
value
11,317
shipping
11,307
quality
11,301
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oregon
1 review
0 helpful votes
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Easy to use and navigate
October 3, 2021

Easy to use and navigate. There are a lot of choices! I can't believe the older titles. I will be back and shop again.

Date of experience: October 3, 2021
Pennsylvania
1 review
0 helpful votes
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User-friendly website, good prices, excellent selection!

Date of experience: October 2, 2021
Ohio
1 review
0 helpful votes
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Even though I was entering the correct billing address...
October 2, 2021
Updated review

Even though I was entering the correct billing address for my Mastercard, your website would not accept it. (I tried 3 times.) I eventually gave in and had to use my other credit card (Visa).

Date of experience: October 2, 2021

Quick and easy
June 7, 2021
Previous review

Quick and easy. Well done.

Date of experience: June 7, 2021
Texas
1 review
0 helpful votes
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First time shopping with you
November 1, 2021

First time shopping with you. Will see what I think after the product arrives.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 2, 2021
Washington
1 review
0 helpful votes
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Easy search for the books I wanted, easy check out!

Date of experience: October 2, 2021
California
1 review
0 helpful votes
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Great!
October 2, 2021

Great! Hard to figure out shopping. I like being able to search in seller collection… saved $5 in shippong

Date of experience: October 2, 2021
Oregon
1 review
0 helpful votes
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Quick and always find what i am looking for at a best rice

Date of experience: October 2, 2021
Massachusetts
1 review
0 helpful votes
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So far, so good
October 2, 2021

So far, so good. We have yet to see if the book is in good condition and doesn't take too long to receive. I soooo appreciate that you didn't force me to "sign in" to your site. I came to your site to buy this book BECAUSE the first place I attempted was forcing me to "log in". You didn't. Thanks for that!

Date of experience: October 2, 2021
New York
1 review
0 helpful votes
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The packaging of the books I've ordered has been outstanding. Alibris takes care to ensure items are received in the condition they are bought.

Date of experience: October 2, 2021
California
2 reviews
0 helpful votes
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You have every dvd imaginable!
October 2, 2021

You have every dvd imaginable! Everything I wanted from really obscure titles to popular. Your site is amazing!

Date of experience: October 2, 2021
Florida
1 review
0 helpful votes
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Love this site
October 2, 2021
Updated review

Love this site. So convenient to order books for my Father, Others & Myself.

Date of experience: October 2, 2021

Easy to order
September 14, 2021
Previous review

Easy to order

Date of experience: September 14, 2021
California
2 reviews
0 helpful votes
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It would help to know how the book or books will be shipped. We have a different address for UPS or FedEx or the like

Date of experience: October 2, 2021
Kentucky
1 review
0 helpful votes
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It was an excellent and user-friendly shopping experience.

Date of experience: October 2, 2021
Illinois
1 review
0 helpful votes
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Easy to make purchase and find the book I was looking for.

Date of experience: October 2, 2021
Texas
1 review
0 helpful votes
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Great as long as a new book is shipped. Shopping was easy.

Date of experience: October 2, 2021
Illinois
1 review
0 helpful votes
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The Alibris website is easy to navigate and find the books your are interested in. I really like the wish list so that I can keep track of the books that I want.

Date of experience: October 2, 2021
Ohio
1 review
0 helpful votes
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New shipping address should be nearer and before pay for gifts etc

Date of experience: October 2, 2021
Washington
1 review
0 helpful votes
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Easy enough
October 2, 2021

Easy enough. Let's see how long it takes to receive it.

Date of experience: October 2, 2021
Maine
1 review
0 helpful votes
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Good prices, found what I wanted quickly, shipping was consolidated by seller that's great.

Date of experience: October 2, 2021
Minnesota
1 review
0 helpful votes
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I can always find what I'm looking for on your site

Date of experience: October 2, 2021