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AlibrisReviews 107,741

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
948
value
11,299
shipping
11,289
quality
11,283
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Repeatedly got Cloudflare error between cloudflare and YOU that alibris server was not responding. Not at my end or in between. Repeatedly had to log in again at 3 or 4 steps of checkout even when I had not gotten the cloudflare error. Even after I did the final "Place Order" button, after about a full minute wait I had to log back in with no confirmation of order, and then got request to re-enter my card's CVV even though I had ordered it.

Absolutely terrible shopping experience. I don't want to buy from Amazon but you made it very likely that the rest of my book shopping for physical books will be going back to them. Or at least to some indie bookshop.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2021
Georgia
1 review
0 helpful votes
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Mobile version is not the best for choosing quality or type of book preferred. Eg. Paperback vs hardback, and like new vs very good

Date of experience: October 19, 2021
Ohio
2 reviews
0 helpful votes
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It was simple and easy to order the book I am interested in reading. I don't order many books-perhaps 1 or 2 per year and I just do not want to set up an account since I don't order that many books.

Date of experience: October 19, 2021
Ohio
1 review
0 helpful votes
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Web site is easy to navigate
October 19, 2021

Web site is easy to navigate. Good detail available about each book (condition, seller rating, etc).

Date of experience: October 19, 2021
Arizona
1 review
0 helpful votes
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Knowing the shipping charges from individual sellers would be helpful before I get to the cart and find out a low cost book has a high cost in shipping.

Date of experience: October 19, 2021
New Jersey
1 review
0 helpful votes
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Easy shopping, wide variety of selections from back lists, accurate descriptions of stock, reliable.

Date of experience: October 19, 2021
Tennessee
1 review
0 helpful votes
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Tried to order on my computer, it would not accept different mailing and billing addresses. Tried again on my phone and it went smoothly.

Date of experience: October 19, 2021
New York
1 review
0 helpful votes
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The book prices are good, however, the fees are overwhelming
November 18, 2021
Updated review

The book prices are good, however, the fees are overwhelming.

Date of experience: October 19, 2021

It was easy to complete the transaction
July 20, 2021
Previous review

It was easy to complete the transaction.

Date of experience: July 20, 2021
Canada
1 review
0 helpful votes
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It's good!
October 19, 2021

It's good! Would like to be able to see shipping options and maybe edit them.

Date of experience: October 19, 2021
Ohio
3 reviews
0 helpful votes
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I really like shopping here, it's easy to find what...
October 19, 2021
Updated review

I really like shopping here, it's easy to find what I'm looking for. Check out was super easy.

Date of experience: October 19, 2021

Love the ease of the site, this is my first time shopping...
October 17, 2021
Previous review

Love the ease of the site, this is my first time shopping here but will not be my last.

Date of experience: October 17, 2021
Arkansas
1 review
0 helpful votes
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Where is discount promised in your last email?
November 17, 2021
Updated review

Where is discount promised in your last email? 5th item I bought thus far. Email a month or so ago said I had approximately $20.00 Or is it just for new books?

Date of experience: October 18, 2021

Books come quickly, in good shape
June 6, 2021
Previous review

Books come quickly, in good shape. Author is very gentle

Date of experience: June 6, 2021
Florida
1 review
0 helpful votes
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Great quality with thrift store prices. I love it!

Date of experience: October 18, 2021
Arizona
1 review
0 helpful votes
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I'm glad to find so many inexpensive books in great...
October 18, 2021
Updated review

I'm glad to find so many inexpensive books in great condition!

Date of experience: October 18, 2021

I found what I wanted quickly and checking out was...
May 24, 2021
Previous review

I found what I wanted quickly and checking out was easy.

Date of experience: May 24, 2021
Missouri
1 review
0 helpful votes
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It was good and I checked the FAQ and it gave me helpful information before I actually purchases the book.

Date of experience: October 18, 2021
Rhode Island
2 reviews
0 helpful votes
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Alibris Books always has the used books that I'm looking for. Thank You.

Date of experience: October 18, 2021
Florida
1 review
0 helpful votes
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The instruction set for purchases is straightforward
October 18, 2021
Updated review

The instruction set for purchases is straightforward

Date of experience: October 18, 2021

Accomplished in less than three minutes
September 5, 2021
Previous review

Accomplished in less than three minutes. Smooth

Date of experience: September 5, 2021
Virginia
2 reviews
0 helpful votes
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Why waste time searching other sites for hard to find books? Always start with Alibris!

Date of experience: October 18, 2021
Colorado
1 review
0 helpful votes
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Easily found what I wanted, in the desired edition and condition. Easily noted the seller's good reviews and purchased with a couple of clicks. Easier than pie (though not as tasty).

Date of experience: October 18, 2021
California
1 review
0 helpful votes
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Something went wrong the first time I clicked Submit, so I looked at all parts, changed none, & Submitted again. I hope that I will only be charged once

Date of experience: October 18, 2021
Iowa
1 review
0 helpful votes
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Love this book provider so much
October 18, 2021
Updated review

Love this book provider so much. I will never go anywhere else. Don't need to! Thank you!

Date of experience: October 18, 2021

Very very happy w all my purchases!
July 9, 2021
Previous review

Very very happy w all my purchases! I appreciate the value I get and the good service.

Date of experience: July 9, 2021