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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Repeatedly got Cloudflare error between cloudflare and YOU that alibris server was not responding. Not at my end or in between. Repeatedly had to log in again at 3 or 4 steps of checkout even when I had not gotten the cloudflare error. Even after I did the final "Place Order" button, after about a full minute wait I had to log back in with no confirmation of order, and then got request to re-enter my card's CVV even though I had ordered it.
Absolutely terrible shopping experience. I don't want to buy from Amazon but you made it very likely that the rest of my book shopping for physical books will be going back to them. Or at least to some indie bookshop.
Mobile version is not the best for choosing quality or type of book preferred. Eg. Paperback vs hardback, and like new vs very good
It was simple and easy to order the book I am interested in reading. I don't order many books-perhaps 1 or 2 per year and I just do not want to set up an account since I don't order that many books.
Web site is easy to navigate. Good detail available about each book (condition, seller rating, etc).
Knowing the shipping charges from individual sellers would be helpful before I get to the cart and find out a low cost book has a high cost in shipping.
Easy shopping, wide variety of selections from back lists, accurate descriptions of stock, reliable.
Tried to order on my computer, it would not accept different mailing and billing addresses. Tried again on my phone and it went smoothly.
The book prices are good, however, the fees are overwhelming.
It was easy to complete the transaction.
It's good! Would like to be able to see shipping options and maybe edit them.
I really like shopping here, it's easy to find what I'm looking for. Check out was super easy.
Love the ease of the site, this is my first time shopping here but will not be my last.
Where is discount promised in your last email? 5th item I bought thus far. Email a month or so ago said I had approximately $20.00 Or is it just for new books?
Books come quickly, in good shape. Author is very gentle
Great quality with thrift store prices. I love it!
I'm glad to find so many inexpensive books in great condition!
I found what I wanted quickly and checking out was easy.
It was good and I checked the FAQ and it gave me helpful information before I actually purchases the book.
Alibris Books always has the used books that I'm looking for. Thank You.
The instruction set for purchases is straightforward
Accomplished in less than three minutes. Smooth
Why waste time searching other sites for hard to find books? Always start with Alibris!
Easily found what I wanted, in the desired edition and condition. Easily noted the seller's good reviews and purchased with a couple of clicks. Easier than pie (though not as tasty).
Something went wrong the first time I clicked Submit, so I looked at all parts, changed none, & Submitted again. I hope that I will only be charged once
Love this book provider so much. I will never go anywhere else. Don't need to! Thank you!
Very very happy w all my purchases! I appreciate the value I get and the good service.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.