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AlibrisReviews 107,638

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
946
value
11,251
shipping
11,241
quality
11,235
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Michigan
1 review
0 helpful votes
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I love Alibris and never have issues finding what I...
November 22, 2021
Updated review

I love Alibris and never have issues finding what I need.

Date of experience: November 22, 2021

I've been using alibris for years and love it
February 14, 2021
Previous review

I've been using alibris for years and love it. If I'm buying a book or movie, I always check alibris first. Easy to search for what I need and the price and quality I want. The prices are incredible. I have been able to buy books that I never would have on my budget; including textbooks when I was in college.

Date of experience: February 14, 2021
Pennsylvania
1 review
0 helpful votes
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I am glad I found what I wanted and had no trouble paying for it...

Date of experience: November 22, 2021
Virginia
1 review
0 helpful votes
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So happy to find this book; an incredible story of courage and sacrifice.

Date of experience: November 22, 2021
Wisconsin
3 reviews
0 helpful votes
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Nice way to find a book that was out of stock in my local store.

Date of experience: November 22, 2021
Illinois
1 review
0 helpful votes
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The shipping is always very fast and browsing the selection is very easy

Date of experience: November 22, 2021

I really recommend
May 3, 2021
Previous review

I really recommend

Date of experience: May 3, 2021
California
1 review
0 helpful votes
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Have not visited site in ages, but so far (pre payment for book.), the experience has been great.

Date of experience: November 22, 2021
Texas
2 reviews
0 helpful votes
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I wasn't given enough time to collect enough purchases to meet the discount and I had to start over and try to remember the books I wanted.

Date of experience: November 22, 2021
North Carolina
1 review
0 helpful votes
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Coupled with PayPal, the purchase experience was two clicks and done. We'll done, Alibris!

Date of experience: November 22, 2021
Georgia
1 review
0 helpful votes
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When I tried to checkout as a registered user, the website told me I had to sign in as a guest. When I signed in as a guest, the website said that the book in my cart was no longer available.

Date of experience: November 22, 2021
New York
2 reviews
0 helpful votes
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Hitting back doesn't take you to previous page but back to google search. It made for a difficult checkout process.

Date of experience: November 22, 2021
New York
1 review
0 helpful votes
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Found exactly what I wanted quickly and a very good price

Date of experience: November 22, 2021
Ohio
1 review
0 helpful votes
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So far so good, hoping delivery is just as good! Thank you.

Date of experience: November 22, 2021
Virginia
1 review
0 helpful votes
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Hard to look for subject matter without book title and/or author. Did not find the subject matter I wanted easy.

Date of experience: November 22, 2021
North Carolina
3 reviews
1 helpful vote
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I was informed of a cancellation picked same book different price, hope to get it soon for gift to friend

Date of experience: November 22, 2021

Great and easy!
November 19, 2021
Previous review

Great and easy! Thks, GB Charlotte NC

Date of experience: November 19, 2021

Efficient and easy
May 28, 2021
Previous review

Efficient and easy

Date of experience: May 28, 2021
California
1 review
0 helpful votes
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It is easy to find what I am looking for at a fair price.

Date of experience: November 22, 2021
Washington
3 reviews
9 helpful votes
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Alibris makes it easy to shop for used and new books; I don't get all my books here, but I get many of them!

Date of experience: November 22, 2021
Oregon
1 review
0 helpful votes
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Really?
December 22, 2021

Really? If I had spent 8 more cents I could have had free shipping? I would have given you 5 stars if you'd have just tossed in free shipping as a new customer bonus.

Date of experience: November 22, 2021
Michigan
1 review
0 helpful votes
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The checkout process with free shipping is very confusing! I selected the link with the free shipping and the lower price that produced a screen with a higher price that included shipping. I was very hesitant to complete the order and provide my credit card information. In fact, I started an order on Amazon but the price was higher. As a result, I came back to the Alibris site and provided my credit card information. Once I entered the credit card information, the review screen showed the original lower price.

I tried using your "Contact Us" but discovered it would not provide me with any immediate assistance.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2021
Washington
1 review
0 helpful votes
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Order easy as expected--will wait on delivery for final evaluation

Date of experience: November 22, 2021
Arizona
1 review
0 helpful votes
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Almost always find what I'm looking for, with choices
November 22, 2021
Updated review

Almost always find what I'm looking for, with choices.

Date of experience: November 22, 2021

I've used Alibris for years and have never had a problem,...
November 8, 2021
Previous review

I've used Alibris for years and have never had a problem, almost always find what I'm looking for.

Date of experience: November 8, 2021