Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,598

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
945
value
11,229
shipping
11,219
quality
11,213
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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My first order was easy, &arrived quickly, & price was great!

Date of experience: December 8, 2021
Kansas
1 review
0 helpful votes
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I was able to find the exact binding that I wanted for this 1987 book with a plastic comb binding. The book is supposed to be in very good condition, so I am very happy.

Date of experience: December 8, 2021
Michigan
1 review
0 helpful votes
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It's kind of hard to find the book editions I'm looking for. Abebooks is much easier, with being able to enter specs at the top of the page.:)

Date of experience: December 8, 2021
Connecticut
1 review
0 helpful votes
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My first order was cancelled because the item was lut of stock. More attention to removing item that aren't in stock should be made.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 8, 2021
California
2 reviews
0 helpful votes
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Quick and easy
December 8, 2021

Quick and easy - doesn't get any better than that.

Date of experience: December 8, 2021
New York
1 review
0 helpful votes
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Best platform, reviews and ratings system in the business
December 8, 2021
Updated review

Best platform, reviews and ratings system in the business.

Date of experience: December 8, 2021

Very good platform
December 5, 2021
Previous review

Very good platform

Date of experience: December 5, 2021

Alibris has an excellent platform which makes it effortless to locate and choose exactly the detailed description, condition, price and vendor reliability via your superior feedback format of both books and DVDs. Alibris' entire platform is far superior to Amazon.

Date of experience: March 16, 2021
Arizona
1 review
0 helpful votes
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It was easy to find what I was looking for and easy to checkout. Thank you Alibris.

Date of experience: December 8, 2021
New Mexico
1 review
0 helpful votes
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Only problem I had was it was not clear that I would get free shipping at the end of my transaction. Up to the very last page I was told there would be shipping even though I bout $70 worth of books that all had the free truck symbol. In the end it worked out, but I was concerned up to that point and delayed my purchase trying to figure this out.

Date of experience: December 8, 2021
Idaho
1 review
0 helpful votes
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Awesome plus more characters to fit the requirements

Date of experience: December 8, 2021
New Mexico
1 review
0 helpful votes
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In general, books are easy to find by topic or by author. When I do select a title, the options for purchase come up in sorted order by price (default). I find the site much easier to navigate and use than the big online book seller... A*****.

Date of experience: December 8, 2021
Maine
1 review
0 helpful votes
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Great, but need a way to delete saved credit cards
December 8, 2021
Updated review

Great, but need a way to delete saved credit cards.

Date of experience: December 8, 2021

Hard time registering
September 25, 2021
Previous review

Hard time registering

Date of experience: September 25, 2021
Georgia
1 review
0 helpful votes
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I've ordered from Alibris off and on for many years. Never been unhappy.

Date of experience: December 8, 2021
Illinois
1 review
0 helpful votes
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Too much time spent on getting the payment to go through.

Date of experience: December 8, 2021
Georgia
1 review
0 helpful votes
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I've built my current library from Alibris... if you desire it... they have it

Date of experience: December 8, 2021
Mississippi
3 reviews
0 helpful votes
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Easy to find and purchase
December 8, 2021

Easy to find and purchase. Saved 50% over what Smiley face had to offer.

Date of experience: December 8, 2021
Indiana
1 review
0 helpful votes
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I wish I didn't have to pay multiple shipping charges for books from the same vendor!

Date of experience: December 8, 2021
Ohio
1 review
0 helpful votes
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I found what I was looking for quickly and easily.

Date of experience: December 8, 2021
New York
1 review
0 helpful votes
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After a little trouble with the website, the order went through just fine, and the catalog was easy to search, with good information about the quality of the alternatives.

Date of experience: December 8, 2021
Kansas
1 review
0 helpful votes
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Always happy with my shopping experience. Thank You

Date of experience: December 8, 2021
California
1 review
0 helpful votes
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Confusing as to order from Alibris or other seller

Date of experience: December 8, 2021