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AlibrisReviews 107,567

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
943
value
11,215
shipping
11,205
quality
11,199
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Utah
1 review
0 helpful votes
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It would be nice to be able to pull books from the...
December 17, 2021
Updated review

It would be nice to be able to pull books from the same seller.

Date of experience: December 17, 2021

I'd like you to add a button on the checkout page that...
November 5, 2021
Previous review

I'd like you to add a button on the checkout page that allows the user to go back to the search. I often decide I want two copies of my favorite out of print book, and have to use the back arrow.

Date of experience: November 5, 2021

Love Alibris—I can build my personal library within...
September 26, 2021
Previous review

Love Alibris—I can build my personal library within budget!

Date of experience: September 26, 2021

Fun to find what I wanted so easily!
September 11, 2021
Previous review

Fun to find what I wanted so easily!

Date of experience: September 11, 2021

Really wonderful selection
February 11, 2021
Previous review

Really wonderful selection. Wish I could even get the coupons to work, however.

Date of experience: February 11, 2021
Maryland
1 review
0 helpful votes
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I signed up for your program and it said I'd get a...
January 16, 2022
Updated review

I signed up for your program and it said I'd get a $5.00 coupon when I last ordered a couple of moments ago, but it didn't come and I was planning on using it for this purchase :(

Date of experience: December 17, 2021

I didn't understand what went wrong with my cc but...
December 17, 2021
Previous review

I didn't understand what went wrong with my cc but it was easy enough to fix

Date of experience: December 17, 2021
New York
2 reviews
0 helpful votes
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Locating book and navigating website was super easy and user friendly. The product appears well-priced and shipping is prompt. The check-out process was straight forward and efficient. I was very pleased with my experience. I have purchased from Alibris in the past and they have met/exceeded my expectations in terms of service, quality, price, ease, and delivery. Good people make this company excellent!

Date of experience: December 17, 2021
Oregon
1 review
0 helpful votes
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I always go to Alibris first when shopping for books.

Date of experience: December 17, 2021
Texas
2 reviews
0 helpful votes
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Tried to order some additional books that showed they were "free shipping" from your alibris location@ 46 or 47 dollar total. Well above the 39, and it tried to charge 15 dollars in shipping for them. I put them on a wish list instead of buying them. What happened? No free shipping during christmas?

Date of experience: December 17, 2021
Florida
1 review
0 helpful votes
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Should get free shipping because I already had qualified for it from previous order.

Date of experience: December 17, 2021
Georgia
1 review
0 helpful votes
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Always easy to search, and robust in terms of results.

Date of experience: December 17, 2021
Missouri
1 review
0 helpful votes
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It read free shipping and instead about $5 was added to each item.

Date of experience: December 17, 2021
Illinois
1 review
0 helpful votes
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I appreciate the easy process but would like to have delivery times available when ordering.

Date of experience: December 17, 2021
Virginia
1 review
0 helpful votes
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I am extremely happy with Alibris!
December 17, 2021
Updated review

I am extremely happy with Alibris! This is my second time ordering and while it is not fast like Amazon, I have saved more money on the purchase of older published books which are listed fora good deal more money.

Date of experience: December 17, 2021

I'm thrilled to find the book I was looking for at...
November 30, 2021
Previous review

I'm thrilled to find the book I was looking for at an excellent price for a used book!

Date of experience: November 30, 2021
Texas
1 review
0 helpful votes
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Love Alibris!
December 17, 2021

Love Alibris! Thanks for your many years of excellent service to your patrons!

Date of experience: December 17, 2021
Washington
1 review
0 helpful votes
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First time
December 16, 2021

First time. It will be interesting to see how it goes.

Date of experience: December 16, 2021
Oregon
1 review
0 helpful votes
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Every thing okay
December 16, 2021
Updated review

Every thing okay. Sometimes takes a while to arrive

Date of experience: December 16, 2021

Shipping charges far exceed the cost of the books,...
August 8, 2021
Previous review

Shipping charges far exceed the cost of the books, maybe I'm just not up to date on shipping costs?

Date of experience: August 8, 2021
New Jersey
1 review
0 helpful votes
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It was easy, up to this point!
December 16, 2021

It was easy, up to this point! Now I'll learn how long the shipping takes and the quality of the products when I receive them. Hopefully fast shipping and good quality, the books are gifts for a 10 year old named Lucca.

Date of experience: December 16, 2021
Texas
2 reviews
0 helpful votes
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They had all the books I was looking for at a very reasonable price. Thank you, Ken Simeral, Prescott, AZ

Date of experience: December 16, 2021
Michigan
1 review
0 helpful votes
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Easy site to navigate which I appreciate as a 72 year old!

Date of experience: December 16, 2021
Oregon
1 review
0 helpful votes
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Easy to navigate website with relevant information.

Date of experience: December 16, 2021
Michigan
1 review
0 helpful votes
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I want send this as a gift but don't see a way to do that

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
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Really easy to navigate through the site to find the right books!

Date of experience: December 16, 2021
Florida
1 review
0 helpful votes
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Like the upfront shipping fees and the ability to filter/sort by condition

Date of experience: December 16, 2021