Sitejabber Website Reviews and Complaints
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AlibrisReviews 107,475

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
939
value
11,161
shipping
11,151
quality
11,145
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Alabama
2 reviews
0 helpful votes
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You advertised free shipping (with a purchase minimum) and still charged for shipping.

Date of experience: January 14, 2022
Washington
2 reviews
0 helpful votes
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Our mail has been delayed due to weather, so we still...
January 14, 2022
Updated review

Our mail has been delayed due to weather, so we still have not received the previous order, but I don't think that's your fault.

Date of experience: January 14, 2022

I love your store!
January 7, 2022
Previous review

I love your store! Easy to use and find the books and movies I'm looking for.

Date of experience: January 7, 2022
G A.
Florida
1 review
0 helpful votes
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Free shipping and other coupons are next to impossible to get

Date of experience: January 14, 2022
Illinois
1 review
0 helpful votes
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Difficult to asses the edition of the book being purchased. Have to look carefully into each offer.

Date of experience: January 14, 2022
Indiana
1 review
0 helpful votes
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Very affordable, easy, and many options for any of my needs!

Date of experience: January 14, 2022
Florida
6 reviews
0 helpful votes
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I don't understand why some items did not show a shipping charge?

Date of experience: January 14, 2022
New York
1 review
0 helpful votes
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The website is easy to use and there is always a variety of whatever you are looking for!

Date of experience: January 14, 2022

Interface is clean and easy to manage
August 6, 2021
Previous review

Interface is clean and easy to manage. Books are clearly organized and can be even further specified through ISBN number(s). Most books I have found use ISBN-13 and regular ISBN so be mindful of that when looking for particular editions of a book.
Overall, 10/10. Will shop using this site in the future.

Date of experience: August 6, 2021
New Mexico
1 review
0 helpful votes
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I like that you let me choose replacement for unavailable copy

Date of experience: January 14, 2022

Was unable to get on your site because of "too many...
January 11, 2022
Previous review

Was unable to get on your site because of "too many redirections" error with my Kindle Fire and Silk browser. Today I got in with a laptop running Chrome. By that time, coupon "JANUARY' expired--so I dumped some of my order. Letting you know so you can fix.

Date of experience: January 11, 2022
Connecticut
1 review
0 helpful votes
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Always a good experience; I like supporting Alibris.

Date of experience: January 14, 2022
Virginia
1 review
0 helpful votes
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Excellent so far
January 14, 2022

Excellent so far. You should state the shipping cost prior to going to full check out screen

Date of experience: January 14, 2022
Pennsylvania
1 review
0 helpful votes
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They no longer tell me how many copies of a book in a single location! That feature was helpful! Now it seems to be gone! I hope you bring that feature back! Barbara Rogers

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 14, 2022
Arkansas
1 review
0 helpful votes
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It was easy to find the book I needed
January 14, 2022

It was easy to find the book I needed. My professor showed me this site.

Date of experience: January 14, 2022
Indiana
1 review
0 helpful votes
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The order process went smooth
January 14, 2022

The order process went smooth. Now just waiting how the delivery process goes.

Date of experience: January 14, 2022
Michigan
1 review
0 helpful votes
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Alibris and its booksellers have never failed to deliver as promised. Good buys whether first editions or inexpensive options!

Date of experience: January 14, 2022
District of Columbia
0 reviews
0 helpful votes
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It was a pleasure that I could pay by credit card. The ordering went smoothly. Now I have wait to receive my ordered item. Thanks

Date of experience: January 14, 2022
New Mexico
1 review
0 helpful votes
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The book was easy to find
January 14, 2022

The book was easy to find. Straightforward website. And no, I don't give a second thought as to the political correctness of that phrasing. Good website. I'll be back.

Date of experience: January 14, 2022
Virginia
1 review
0 helpful votes
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Average: always amazes me how a charge against my account happens almost immediately, but a return credit takes 5 days.

Date of experience: January 14, 2022
Florida
1 review
0 helpful votes
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I've been using Alibris.com for years with outstanding results!

Date of experience: January 14, 2022
Washington
1 review
0 helpful votes
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Found the book in online search
January 14, 2022

Found the book in online search. Price seemed fair. Easy process to checkout.

Thank you:-)

Date of experience: January 14, 2022
New Mexico
2 reviews
0 helpful votes
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It was easy
January 13, 2022

It was easy. Wished you had the whole set. Would have purchased them.

Date of experience: January 13, 2022