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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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Easy to navigate and find great books. Love this site!
Have ordered previously but it has been a while! So I thought what the hell! Need to do some browsing on your site anyway. Cool
Disappointed that lightweight items like DVDs, intentionally purchased from the same vendor, merit repeat charging of the same shipping fee... seven items ordered, seven fees charged.
Why did the $78 copy of a book fail to show up when trying to use the $10 coupon? Only the $95 copy would show as available. NO, the $78 copy was NOT sold, because I went back & purchased it later. The coupons are not really a discount!
A special Request block to ask the bookseller to ship the two volumes in the same package would be nice.
Comparison price is good.
Prefer more detail of condition of the book.
I couldn't log into your website from google chrome. I had to use firefox. Fis it.
Hard to delete an obsolete credit card.
Hard to establish a default shipping address.
By mistake, I double-ordered the book "Mosquito".
I was utterly unable to contact anybody or to receive any feedback on my immediate email detailing the issue.
I just received a standardized reply saying that in general, it is too late to tell the supplier to cancel and that I should try to contact it.
In this case, the supplier is YOU, Alibris. Unreachable. Unmanned telephone number.
The 2 copies were received but now there seems to be a THIRD copy of the very same frigging book in transit?
I am of the mind to stop payments to you.
I am sorely disappointed with you, after buying so many books from you in the last 5 years.
I would rank your Customer Support pitiful, but in reality, you do not have one.
It seems like I have to abandon you and move to Amazon. At least they reply.
Do I?
Antonio BIgazzi
Difficult to find books that I wanted for free shipping. The estimated shipping was way more than the actual shipping charges. Took a lot of time to get to the right amount for free shipping and to use the coupon
I found a variety of books on the subject at hand. Thanks, Alibris!
Wish I could buy from same seller on multiple books and perhaps save shipping charges.
How about putting the shipping cost upfront? Thanks
Unstable interface, could be outside of your server
Everything was ok but if three or more books are ordered at one time from the same dealer a discount in shipping would be appreciated.
It's been ok but I have to keep checking my email to get the correct coupon word.
The book I wanted was easy to find with multiple options and I was able to pay through PayPal. Easy checkout and exactly the book I wanted. It doesn't get any easier than this.
They gave information on where product was coming from and shipping times.
Difficult to enter the right billing and shipping address. My name is listed twice, but I'm giving up on trying to change that.
User friendly website. Easy to find what you're looking for. Cart saver is an added bonus
Quick and Easy with no hassle. Shopped as a guest, and not having to secure an account / password to shop is great as difficult to remember passwords, so personally I would be more apt to shop where I didn't have to struggle with remembering password or struggling to reset it through email, etc. Thank you so much.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members