Sitejabber Website Reviews and Complaints
business logo of Alibris

AlibrisReviews 107,422

4.7

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey star
grey star
grey star
grey star
grey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
939
value
11,136
shipping
11,126
quality
11,120
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
2 reviews
0 helpful votes
Follow CAROL I.
Unfollow CAROL I.
Share Review
Report Review

I would have purchased an additional $40 to get to the next discount level, but there was no way to add to the order, even before I placed it.

Date of experience: June 15, 2022
California
1 review
0 helpful votes
Follow Helen J.
Unfollow Helen J.
Share Review
Report Review

First purchase confusing coupon offers but even after email sign up, changed criteria. Ordered anyway but seems purposely deceptive? Shown $5; 15, etc., ribbon but latest now must spend 300

Where is my measley $5 for email submission?

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2022
California
1 review
0 helpful votes
Follow Lisa T.
Unfollow Lisa T.
Share Review
Report Review

I never have a chance to review my order
July 15, 2022
Updated review

I never have a chance to review my order. I wanted this sent to someone as a gift and I never had a chance to review and edit or confirm the info. I like your website but several times now, I've had to immediately cancel an order because it was a duplicate when I was trying to get more info on the cost of shipping or where it was coming from or anything. Somehow I end up ordering instead of viewing the order. Other than that I love your service!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 15, 2022

You had everything on my list!
July 22, 2021
Previous review

You had everything on my list!

Date of experience: July 22, 2021
California
1 review
0 helpful votes
Follow Beverly J.
Unfollow Beverly J.
Share Review
Report Review

Wonderful choices on the book I need for my book club

Date of experience: June 15, 2022
Illinois
1 review
0 helpful votes
Follow Tina Y.
Unfollow Tina Y.
Share Review
Report Review

User friendly
June 15, 2022

User friendly. Always leave 4 stars as there always room for improvements :)

Date of experience: June 15, 2022
New York
1 review
0 helpful votes
Follow Eileen I.
Unfollow Eileen I.
Share Review
Report Review

Very simple
June 15, 2022

Very simple. Looking forward to my purchase. Thanks.

Date of experience: June 15, 2022
California
1 review
0 helpful votes
Follow Marcy M.
Unfollow Marcy M.
Share Review
Report Review

Easy to find the book I wanted
June 15, 2022
Updated review

Easy to find the book I wanted. Helpful description of condition.

Date of experience: June 15, 2022

Easy to find the book I wanted, and lots of choice...
March 20, 2022
Previous review

Easy to find the book I wanted, and lots of choice about price, condition, shipping.

Date of experience: March 20, 2022
Colorado
1 review
0 helpful votes
Follow Kathleen C.
Unfollow Kathleen C.
Share Review
Report Review

Can navigate windows, find various versions of books, sort by price, etc. easily. Good descriptions of book condition. Good coupons.

Date of experience: June 15, 2022

Website acted weird
March 25, 2021
Previous review

Website acted weird. I ordered as a guest, not login to account, then selected item, then specified the recipient and mailing address. Then it tried to make me create an account and put in mailing address again. Rather than that, I went "back" a couple screens and got to payment screen and it allowed me to order without setting up an account. This is a one-time gift so I didn't want recipient's address to be my permanent address.

Date of experience: February 23, 2021
Minnesota
1 review
0 helpful votes
Follow Cynthia Z.
Unfollow Cynthia Z.
Share Review
Report Review

Check out was easy without the roadblock of incorrect passwords.

Date of experience: June 15, 2022
Michigan
1 review
0 helpful votes
Follow Christopher Q.
Unfollow Christopher Q.
Share Review
Report Review

Everything was quick and easy
June 15, 2022

Everything was quick and easy. I am a happy customer.

Date of experience: June 15, 2022
Missouri
1 review
0 helpful votes
Follow Linda Y.
Unfollow Linda Y.
Share Review
Report Review

Simple and easy to order but more information about product would have been nice.

Date of experience: June 15, 2022
Vermont
1 review
0 helpful votes
Follow Keith Y.
Unfollow Keith Y.
Share Review
Report Review

Purchasing the book seemed like a simple process. Now comes the fun part to see when I get the book.

Date of experience: June 15, 2022
Texas
1 review
0 helpful votes
Follow Rob Y.
Unfollow Rob Y.
Share Review
Report Review

Without problem!
June 15, 2022

Without problem! I tried another bookseller, was made to create an account, but then was blocked from being able to!

Date of experience: June 15, 2022
Florida
1 review
0 helpful votes
Follow Lisa Q.
Unfollow Lisa Q.
Share Review
Report Review

Great selection with easy, smooth process, exceptional every time!

Date of experience: June 15, 2022

First time ordering, smooth and easy
May 7, 2022
Previous review

First time ordering, smooth and easy. Hopeful on quality!

Date of experience: May 7, 2022
Florida
2 reviews
0 helpful votes
Follow Michelle K.
Unfollow Michelle K.
Share Review
Report Review

Some of your sellers are getting very lax on the quality of the books they ship out. A VERY GOOD, needs to be very good and not caked with dirt so they are skipping the gradings all together and anything that is not new, they slap on a vg.
Second time this has happened in two weeks. Sellers need to look at the sides for stains, mildew, etc BEFORE grading!

Date of experience: June 15, 2022

Glad to be back...
December 7, 2021
Previous review

Glad to be back... illness in family kept me away.

Date of experience: December 7, 2021
Massachusetts
1 review
0 helpful votes
Follow Shayleen E.
Unfollow Shayleen E.
Share Review
Report Review

I really like how you don't save my info that can't be tracked that was nice of you.

Date of experience: June 14, 2022
New York
2 reviews
0 helpful votes
Follow Daniel I.
Unfollow Daniel I.
Share Review
Report Review

Good response to search, easy to shop among offerings

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
Follow Eric A.
Unfollow Eric A.
Share Review
Report Review

I love Alibris so much!
June 14, 2022
Updated review

I love Alibris so much! I've bought so many books from this website!

Date of experience: June 14, 2022

Alibis is amazing!
April 24, 2022
Previous review

Alibis is amazing!

Date of experience: April 24, 2022
New Hampshire
1 review
0 helpful votes
Follow Paul J.
Unfollow Paul J.
Share Review
Report Review

So far it's been a good shopping experience. I almost bought this for more money and not even a hard copy only to download

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
Follow Rebecca Y.
Unfollow Rebecca Y.
Share Review
Report Review

I was thrilled to find this book at such a reasonable cost.

Date of experience: June 14, 2022