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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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The inventory pops right up and all of the titles that I searched for were available.
I am happy to find very rare, definitive works at Alibris. Thanks!
I am a regular customer of Alibris. Books are primary sources of information. The cost is affordable, and the shipment is fast.
Alibris is great. I find most books I'm looking for and the delivery is often quick.
Tried to make my purchase via my iPhone at your website, had issues finding the shopping cart. Had to purchase through my computer since i could not get your website to work on iPhone.
Easy to use. Both in finding the books and updating my account information.
Quick price comparison, value assessment and best buy.
I googled this book and you were advertising for $19 but the price changed once I was on your site. Thanks.
I could find the book I was looking for immediately
Quick and easy to order from Alibris. Prices are reasonable. Have never had an issue in the past, so I continue to order from this site.
Easy to read what my charges were and the checkout process
Easy to use website. Good user interface. Clear on what the charges for, what shipping price is and tax.
I accidentally added "q" to my name and then couldn't remove it. One copy of the book was listed with free shipping, yet I was charged shipping.
Had too change password twice before it showed i have account
I wish it was easier to check for books from the same store to consolidate shipping.
I'm finding books with great ease, it is the shipping costs that cause me to hesitate on my order.
When I signed up, there was to be a discount/ $5 off... never received that.
Good selection and good prices. I bought a book last month and it was in excellent condition.
Easy enough but I thought there should be a better rate for shipping since I combined my order from one seller.
Quick and easy. BEST part is that I found the exact books I was looking for!
Good - it would be helpful if there were more information about the books available on the site. I generally research elsewhere, then come here to check prices and availability.
I'd like to be able to search by seller (so I can get shipping discounts by aggregating books) and also to filter for condition (I don't want to see anything less than "very good," for instance.)
I like using Alibris but I wish there was a clearer way to define the condition of the book. Sometimes I've gotten books with pencil and pen marks and feel that they should not have a 'like new' rating.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.