
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Change address & have to reenter credit card? Not good waste time. Don't see shipping cost upfrant (like ABE)
Great book price-- though a bit steep shipping charge
You have a great variety of books and movies. I can always find what I need.
Quick and easy. Love the ratings for the sellers and the book condition detail.
I found it very cumbersome to have to wait and enter gads of info to get a shipping estimate ( I had to find my account and create a new password, just for a shipping estimate. Now that I consider most books likely ship for about $4.50, I won't worry so much. Otherwise, a simpler way to estimate shipping would have made it easier/faster!
I've bought tons of books from alibis… always an excellent experience!
My original order completely vanished, I was able to remember what I had chosen but it took awhile. Some problems with password changing. Also notice that the same book does not always show up on every search.
Good service, quick delivery and books in good condition.
I am very pleased! Not only did I find the 'missing' Diary of a Wimpy Kid books for my grandson; 3 of the 5 books were in a set, reducing the amount of shipping I am paying--win-win!
I am able to check on books I want, hopefully at a reasonable price. Today was a good day.
I was pleased to find that I could put in "mystery short stories" and come up with new choices that I have not seen before.
I was able to find most of the names/titles I was looking for at a price I can afford.
I am able to find what I want, often very cheaply--though the shipping per book is plenty...
I appreciate shopping at Alibris--such variety, comparative ease!
I bet the $5 shipping will be media mail, which takes at least 1 month to reach Hawaii from the mainland. It's ok, i don't mind waiting. Just fyi- Hawaii customers should anticipate longer shipping times. :) And most of us are used to that by now. It's really ok, it comes with the territory. Just telling you so that you can be advised.
Great shopping experience and fast check out, thank you!
I found what I was looking for quickly and ordered the book immediately.
I found what I wanted quickly, also searched for the best deal and found what I wanted right away.
Alibris is very easy to navigate, the service and prices are the best!
Almost always as ordered and good resolution if not.
The more you order from one store the shipping should be cheaper
My second time shopping. First time was good. The books also were good used books
Easy and satisfied with the shipping books always good shape
Everything went smooth ordering we'll see how the shipping goes once it's sent
Don't like new books being less than used once your 5.00 shipping is added. I want to reuse, reduce and recycle!
I like to purchase used books because it is kinder to the planet and your company makes it easy for me to do.
Good. A little hard to get back to cart once I started purchase process.
This was easy ordering, and instead of always logging on as a guest as I've done in the past--because sometimes it's such a hassle retyping in a password & getting it right when you can't see what you typed in the first time--everything went smoothly when I just bit the bullet and created an account for the first time with Alibris
Easy-to-use website, ease of shopping and ordering, and the site offers a non-Amazon choice for those of us boycotting Amazon!
Very nice and quick! Hopefully delivery matches today' s effort! Thanks!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.