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AlibrisReviews 102,709

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
812
value
9,135
shipping
9,125
quality
9,119
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
2 reviews
0 helpful votes
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VERY EXPENSIVE SHIPPING!
December 22, 2022

VERY EXPENSIVE SHIPPING! Especially considered it is Media
Using a digital scale will give you the most accurate rates since a difference of one or two ounces can mean the difference between one rate level and the next. Media mail rates currently begin at $2.66 for an envelope or package that weighs one pound or less. For every additional pound in weight, the media mail cost goes up 51 cents.

Date of experience: November 22, 2022
California
1 review
0 helpful votes
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I had trouble with online order because I didn't understand that high shipping amount for one of the books was ( I guess) because it represented shipping for several books from same company! Then when I removed the book I thought this might be the situation but then it seemed confusing how to go back and get that book back on order from the "wish list". Then when I tried to email you it may not have gone through because I didn't remember my order number and couldn't figure out how to go back and get it without losing my mostly filled in email!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2022
New York
2 reviews
0 helpful votes
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Quick & easy + easily redeemable discount code. So far, so good.

Date of experience: November 22, 2022
Puerto Rico
1 review
0 helpful votes
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I absolutely love this wonderful online shop Alibris has been part of my life since my college years, I love the fact that I can buy used books

Date of experience: November 22, 2022
Delaware
2 reviews
0 helpful votes
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Great experience!
November 22, 2022

Great experience! Clear instructions, simple purchasing process.

Date of experience: November 22, 2022
Michigan
1 review
0 helpful votes
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Every single damn time I find a book, and opt for a...
December 22, 2022
Updated review

Every single damn time I find a book, and opt for a cheaper copy; I pay, and mysteriously the order gets cancelled. Then have to wait forever for a refund. This bookstore finder used to be amazing. About to delete and find other options

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 22, 2022

Perfect, detailed
September 14, 2021
Previous review

Perfect, detailed

Date of experience: September 14, 2021
California
2 reviews
0 helpful votes
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The checkout process is rather confusing: after being offered a discounted checkout option (by qualifying for free shipping, by using Alibris-owned purchases), I was shown an estimated total cost for the order, Which Included A Charge For Shipping! Only after 'continuing, to review the order' was I shown a revised total cost, which did reflect the offered free shipping.
Otherwise, there's a general 'clunkiness' about the site, which could be 'off-putting' to someone used to Amazon...
In my case, none of this matters - I'm a big fan of Alibris, and will continue to use and recommend it.
Keep up the great work!

Date of experience: November 22, 2022
Nebraska
1 review
0 helpful votes
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Found what I wanted, it's been a long time since I've ordered from you, probably over fifteen years, shipping prices sure have gone up

Date of experience: November 21, 2022
South Dakota
1 review
0 helpful votes
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I found what my wife wanted on your website, for only a small amount of money!

Date of experience: November 21, 2022
California
1 review
0 helpful votes
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Great job, quick and efficient and easy to navigate

Date of experience: November 21, 2022
Texas
1 review
0 helpful votes
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In today's world, trust is an issue
November 21, 2022

In today's world, trust is an issue. I have used Alibris from time to time for many years. To date, you have not disappointed me.

Date of experience: November 21, 2022
Georgia
1 review
0 helpful votes
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I love shopping here due to the ease of purchasing...
November 21, 2022
Updated review

I love shopping here due to the ease of purchasing but the great selection.

Date of experience: November 21, 2022

Long time customer and just love this website
November 26, 2021
Previous review

Long time customer and just love this website. Just excellent.

Date of experience: November 26, 2021

I love coming to Alibris
April 21, 2021
Previous review

I love coming to Alibris. Great website and a pleasant experience.

Date of experience: April 21, 2021
Nevada
3 reviews
0 helpful votes
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I always find what I'm looking for
November 21, 2022

I always find what I'm looking for. The prices are excellent, the books are as described and they ship quickly.

Date of experience: November 21, 2022
North Carolina
1 review
0 helpful votes
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Wish you offered expedited (or next day) shipping.

Date of experience: November 21, 2022
North Carolina
1 review
0 helpful votes
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I love your selections and the reliability of all your...
November 21, 2022
Updated review

I love your selections and the reliability of all your literary partners. Thank you.

Date of experience: November 21, 2022

Great website, great search experience
December 12, 2021
Previous review

Great website, great search experience. Thank you!

Date of experience: December 12, 2021
California
1 review
0 helpful votes
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Ugh!
December 21, 2022

Ugh! Is this really just Amazon under a Different name? The same Amazon that has gutted every Main Street in everyone's home town, so that people are left without a thriving personal warm community? I went here to avoid Amazon, only to find under the guise of a sheep- truly beastly!

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 21, 2022
New York
1 review
0 helpful votes
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Love alibris
November 21, 2022

Love alibris. Far and above the best website for used books.

Date of experience: November 21, 2022
Connecticut
1 review
0 helpful votes
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The website for this item was confusing
December 21, 2022

The website for this item was confusing. Plus when i finally got to the right one, I had to make sure my middle initial appeared on my credit card info and this posed a problem. The form obscured the top half of all the letters, rendering the info illegible to me, but apparently not to you since when I reviewed the billing address it was all correct. Phew. It took awhile!

Date of experience: November 21, 2022
Florida
1 review
0 helpful votes
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Hopefully the books will arrive in good condition!

Date of experience: November 21, 2022
New York
1 review
0 helpful votes
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I have almost never not found the book I was looking for. The shipping and delivery process is easy and reliable. I love books and I love Alibris!

Date of experience: November 21, 2022