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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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VERY EXPENSIVE SHIPPING! Especially considered it is Media
Using a digital scale will give you the most accurate rates since a difference of one or two ounces can mean the difference between one rate level and the next. Media mail rates currently begin at $2.66 for an envelope or package that weighs one pound or less. For every additional pound in weight, the media mail cost goes up 51 cents.
I had trouble with online order because I didn't understand that high shipping amount for one of the books was ( I guess) because it represented shipping for several books from same company! Then when I removed the book I thought this might be the situation but then it seemed confusing how to go back and get that book back on order from the "wish list". Then when I tried to email you it may not have gone through because I didn't remember my order number and couldn't figure out how to go back and get it without losing my mostly filled in email!
Quick & easy + easily redeemable discount code. So far, so good.
I absolutely love this wonderful online shop Alibris has been part of my life since my college years, I love the fact that I can buy used books
Every single damn time I find a book, and opt for a cheaper copy; I pay, and mysteriously the order gets cancelled. Then have to wait forever for a refund. This bookstore finder used to be amazing. About to delete and find other options
The checkout process is rather confusing: after being offered a discounted checkout option (by qualifying for free shipping, by using Alibris-owned purchases), I was shown an estimated total cost for the order, Which Included A Charge For Shipping! Only after 'continuing, to review the order' was I shown a revised total cost, which did reflect the offered free shipping.
Otherwise, there's a general 'clunkiness' about the site, which could be 'off-putting' to someone used to Amazon...
In my case, none of this matters - I'm a big fan of Alibris, and will continue to use and recommend it.
Keep up the great work!
Found what I wanted, it's been a long time since I've ordered from you, probably over fifteen years, shipping prices sure have gone up
I found what my wife wanted on your website, for only a small amount of money!
Great job, quick and efficient and easy to navigate
In today's world, trust is an issue. I have used Alibris from time to time for many years. To date, you have not disappointed me.
I love shopping here due to the ease of purchasing but the great selection.
Long time customer and just love this website. Just excellent.
I love coming to Alibris. Great website and a pleasant experience.
I always find what I'm looking for. The prices are excellent, the books are as described and they ship quickly.
Wish you offered expedited (or next day) shipping.
I love your selections and the reliability of all your literary partners. Thank you.
Great website, great search experience. Thank you!
Ugh! Is this really just Amazon under a Different name? The same Amazon that has gutted every Main Street in everyone's home town, so that people are left without a thriving personal warm community? I went here to avoid Amazon, only to find under the guise of a sheep- truly beastly!
The website for this item was confusing. Plus when i finally got to the right one, I had to make sure my middle initial appeared on my credit card info and this posed a problem. The form obscured the top half of all the letters, rendering the info illegible to me, but apparently not to you since when I reviewed the billing address it was all correct. Phew. It took awhile!
Hopefully the books will arrive in good condition!
I have almost never not found the book I was looking for. The shipping and delivery process is easy and reliable. I love books and I love Alibris!
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.