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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
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(1) I did not get the discount promised in the email. (2) I kept updating the credit card info, and it did not save. This is dangerous and I don't appreciate it.
I appreciate the wide range of sellers, and knowing their locations is very useful.
Found what I was looking for at an affordable price. Thanks!
Easy, once I figured out the "free shipping" part.
I always find shopping at Alibris quick and straightforward.
Excellent website—shockingly so, given how universally poorly thought out most "shopping" sites are. Thanks!
Pretty easy. I wish the address I most often ship to—mine—would be the first one that comes up, rather than one I haven't sent anything to for years
Found everything I was looking for at a lower price!
Alibris is always reliable. I never worry about books getting to me and they always come quickly and as described.
Alibris is always easy to find books, the process of purchasing couldn't be easier, and the books ship right away. What's not to love?!
I found what I was looking for and the price was excellent. The website ordering process worked perfectly. Thanks Alibris!
Computer didn't give me an opportunity to revise shipping address. Orders are heading to the wrong address.
So far so good. Looking forward to receiving my books.
Great prices but the shipping from individual sellers really adds up.
Didn't get my email sign up fee but I did get a smaller rebate
Site is easy to use and has multiple options to search and save. It would be 5-star if shipping costs were more prominent.
Very easy to navigate site & great selection of somewhat obscure books. Many Thanks!
Take the time to set up account and future emails for $5 discount which I can't use unless I spend $50 dollars on used books. I don't want $50 dollars of used books at one time.
Easy to find what I was looking for. Easy checkout process
Good selection. I like that you let us know if we can save a little money by changing sellers when there are several books that could be shipped from the same seller.
Was looking for a book & your name came up first & the price was great!
I could not find a way to increase the number of books to order. Had to order twice.
I LOVE alibris! I saw a video of someone raving on about it and decided to give it a go and albris did not disappoint! There was one time i got some manga and the little status thing said that it was delivered but there was nothing in my mailbox. I contacted customer service and they responded back in about 15 minutes and gave me a full run-down on my package. (it arrived) i also really like their "spend $39.00 get free shipping" deal because since books are cheap on alibris, i can get 5-6 manga at a time for less than 50 bucks. Thanks alibris!
Easy to navigate, cheap prices, and good service :)
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.