Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,894

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
796
value
8,788
shipping
8,778
quality
8,772
This company responds to reviews on average within 1 day
Nevada
1 review
0 helpful votes
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Great selection of books, but shipping is surprisingly costly.

Date of experience: November 30, 2022
Tennessee
1 review
0 helpful votes
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I like how I could sign in with a guest account. Makes for a much happier customer. I'm also happy about the price because the same idea was almost twice as much at Walmart.

Date of experience: November 30, 2022
Missouri
1 review
0 helpful votes
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Awesome!
November 30, 2022

Awesome! I found the books I was looking for at lower prices than other sites and got free shipping!

Date of experience: November 30, 2022
Virginia
2 reviews
1 helpful vote
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Easy to locate titles, and descriptions of condition seem complete.

Date of experience: November 30, 2022
Missouri
2 reviews
0 helpful votes
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I love Alibris and tell people about is all of the...
November 30, 2022
Updated review

I love Alibris and tell people about is all of the time

Date of experience: November 30, 2022

I'M ALWAYS ABLE TO FIND OLD BOOKS AND THEY ARE SHIPPED...
April 12, 2022
Previous review

I'M ALWAYS ABLE TO FIND OLD BOOKS AND THEY ARE SHIPPED QUICKLY

Date of experience: April 12, 2022
California
1 review
0 helpful votes
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The book I wanted was no longer available and I received...
November 30, 2022
Updated review

The book I wanted was no longer available and I received an email that stated that if another was available it would be added to my basket. I didn't see one so I ordered another myself. This message was confusing. There are alot available.

Date of experience: November 30, 2022

Books of interest located quickly, low price with condition description and seller ratings.

Date of experience: February 2, 2022
Illinois
1 review
0 helpful votes
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Alibris is my reliable source for the interesting,...
November 30, 2022
Updated review

Alibris is my reliable source for the interesting, rare, and unusual books I'm usually searching for.

Date of experience: November 30, 2022

Always my go-to book seller
November 23, 2021
Previous review

Always my go-to book seller.

Date of experience: November 23, 2021
Colorado
1 review
0 helpful votes
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Very easy to find what I was looking for and super...
November 30, 2022
Updated review

Very easy to find what I was looking for and super easy to buy!

Date of experience: November 30, 2022

Very easy to look up what I want and super easy check...
March 18, 2022
Previous review

Very easy to look up what I want and super easy check out

Date of experience: March 18, 2022

Super easy to shop
March 11, 2022
Previous review

Super easy to shop

Date of experience: March 11, 2022

Very easy to shop
March 11, 2022
Previous review

Very easy to shop

Date of experience: March 11, 2022

Super easy to order!
March 11, 2022
Previous review

Super easy to order!

Date of experience: March 11, 2022
Oklahoma
1 review
0 helpful votes
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I love that I can find out of print books for not a fortune on alibris.

Date of experience: November 30, 2022
Washington
1 review
0 helpful votes
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I love shopping at Alibris Books--supporting local and independent book sellers means a lot to me. When possible, I try to get second-hand reads into my hands, first. It feels better than new. It is one little way to accomplish keeping informed and minimize cutting more trees for paper. Alibris is my first go to--on line.

Date of experience: November 30, 2022
Massachusetts
1 review
0 helpful votes
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Found all three books I was looking for at prices comparable to or lower than elsewhere.

Date of experience: November 30, 2022
Massachusetts
1 review
0 helpful votes
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Didn't want to order two copies of this book but couldn't find anywhere to cancel the second order. How do I cancel the second copy?
Maybe this will help other shoppers.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2022
Indiana
1 review
0 helpful votes
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It took awhile, but I figured out how to change my address and phone number.

Date of experience: November 30, 2022
Colorado
1 review
0 helpful votes
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User friendly website with lots of info on the books listed. Thank you!

Date of experience: November 30, 2022
Washington
1 review
0 helpful votes
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I didn't have to repeat or confirm endlessly or use any stupid special codes just to order. Thank you!

Date of experience: November 30, 2022
Pennsylvania
1 review
0 helpful votes
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Shipping costs are way too high, especially when buying multiple books from the same seller.

Date of experience: November 30, 2022
New York
1 review
0 helpful votes
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Easy to checkout
November 30, 2022

Easy to checkout. Easy to establish an account. I thought I had one with you but you graciously sent an email saying none were found, which is better than IF YOU HAVE AN ACCOUNT AN EMAIL WILL BE SENT. So kudos to the attention to detail.

Date of experience: November 30, 2022
Illinois
1 review
0 helpful votes
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Alibris is the place for any book you are looking for!

Date of experience: November 30, 2022
Georgia
2 reviews
0 helpful votes
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Easy transaction
November 30, 2022

Easy transaction. Was looking for this DVD via Amazon. Way over priced at $80.00

Date of experience: November 30, 2022
Oregon
1 review
0 helpful votes
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Tried three times to put promo code in for shipping discount and it didn't show up anywhere to place the family code in. Ended up placing order without a discount. Very frustrating.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 30, 2022