Sitejabber Website Reviews and Complaints
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AlibrisReviews 101,583

4.7

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
789
value
8,662
shipping
8,652
quality
8,646
This company responds to reviews on average within 1 day
Ohio
1 review
0 helpful votes
Follow Lashanna A.
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Alibris is my favorite place to find quality books and quality sellers. Thank you for being spectacular!

Date of experience: January 5, 2023
Florida
1 review
0 helpful votes
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I have shopped with you all before and was pleased with your service, thank you.

Date of experience: January 5, 2023
Maine
1 review
0 helpful votes
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Ooof, I forgot to log in until I had put my items in my cart; and then when I did log in the website had dumped out my cart and it was empty.

Date of experience: January 5, 2023
New York
1 review
0 helpful votes
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OK but for the piss-ant detail that rejected my address because I had written New York instead of NY. Tiny details like that make online experiences pointlessly tedious

Date of experience: January 5, 2023
Illinois
1 review
0 helpful votes
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I need 2 copies of this book
January 5, 2023

I need 2 copies of this book.
Although I hoped to get free shipping, the cost is reasonable. Thank you for offering this great book!

Date of experience: January 5, 2023
California
1 review
0 helpful votes
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I've purchased over 20 books in 2022, always pleased with the quality for used books, always beats Amazon for price.

Date of experience: January 5, 2023
California
2 reviews
6 helpful votes
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The prices are great, but the shipping seems a little...
January 5, 2023
Updated review

The prices are great, but the shipping seems a little expensive, weven when I'm ordering multipel books. Thanks for the GREAT prices.

Date of experience: January 5, 2023

Got To Love It!
November 6, 2022
Previous review

Got To Love It!

Date of experience: November 6, 2022

Would like to add more books without having in input...
November 2, 2022
Previous review

Would like to add more books without having in input Credit Card info again. Would like to buy multiple copies from same store and or shipper to save on shipping. Over All Thanks your for offering such GREAT Deals and easy to use website.

Date of experience: November 2, 2022
California
1 review
0 helpful votes
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Shipping cost are now horrendous!
January 5, 2023

Shipping cost are now horrendous! It's not just shipping costs thru Alibris, but they are becoming prohibitive everywhere. If we were not currently in a tridemic, I'd return to the brick & mortar store which I actually prefer, no offense Alibris. I appreciate you being here.

Date of experience: January 5, 2023
California
2 reviews
0 helpful votes
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Easy to use website without glitches and hassles. Great prices with reasonable shipping costs. Usually can find a seller relatively close

Date of experience: January 4, 2023
Oregon
1 review
0 helpful votes
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Wish the shipping dates were noted prior to purchasing.

Date of experience: January 4, 2023
Virginia
1 review
0 helpful votes
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I lost my password, and when I got a new one my cart was emptied. One of the books I had in the cart was used and I could not put it back into the cart. Very bothersome. Waste of my time and I lost a book I wanted. Your web site could be better.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Tennessee
1 review
0 helpful votes
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The prices are good, shipping cost is low...3 to 11 days to arrive is a bit long (if it takes 11 days).

Date of experience: January 4, 2023
Canada
1 review
0 helpful votes
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Your coupon codes don't work on my orders. EVER. It appears you can't operate like Amazon.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Virginia
1 review
0 helpful votes
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I was able to find the book I wished to purchase. The book price was competitive.

Date of experience: January 4, 2023
Connecticut
1 review
0 helpful votes
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The checkout process to pay for order had a lot of technical issues. It was very frustrating, and I was really inconvenienced.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023
Michigan
1 review
0 helpful votes
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I've been shopping with alibris for over 19 years and have never had a bad experience!

Date of experience: January 4, 2023
Washington
1 review
0 helpful votes
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Website is very easy to navigate, as is payment screen
January 4, 2023
Updated review

Website is very easy to navigate, as is payment screen.

Date of experience: January 4, 2023

Easy to navigate website, and the best possible way...
November 2, 2022
Previous review

Easy to navigate website, and the best possible way to avoid Amazon if one must look for books online.

Date of experience: November 2, 2022

Love it!
October 1, 2022
Previous review

Love it! Glad to find out Alibris is privately owned. Brilliant.

Date of experience: October 1, 2022

Easy to find the book I was looking for, easy to pay
September 30, 2022
Previous review

Easy to find the book I was looking for, easy to pay.

Date of experience: September 30, 2022
Michigan
1 review
0 helpful votes
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Clear, complete information, and easy to navigate website.

Date of experience: January 4, 2023
Washington
1 review
0 helpful votes
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Super easy and smooth transaction and several ways...
January 4, 2023
Updated review

Super easy and smooth transaction and several ways to pay. Thank You!

Date of experience: January 4, 2023

Easy set up for account!
October 2, 2022
Previous review

Easy set up for account! Smooth purchase

Date of experience: October 2, 2022
Canada
1 review
0 helpful votes
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Misleading email ad, there was not free shipping no matter what combination of books I chose with your suggested range before I place my order. Why not be honest and say that there is no free shipping outside of the US.

Alibris attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 4, 2023