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Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
I am a regular customer and always have a seamless purchase and delivery.
Always a great resource for quality used academic books at a great price. Delivery is fast and reliable.
Easy Peasy ordering. So glad to get this recently released book about the women & their contributions to the Black Panther party.
Alibris is my "go to" for any book that I'm looking for! I've found out of print edition, even college text books for our kids!
A great place to find out of issue books and just used books in general. My GO-TO for books.
The ordering process went smoothly. I'll be excited to see my books.
I was trying to change my payment info to a new credit card so I wouldn't have to use my old one - it wouldn't take it, it kept saying the address didn't match what was on file at the new bank. NOTHING has changed in my address. I even checked on the bank website to make sure every letter, number, space, period and blank was correct. THEN your system wouldn't let me go back to my OLD card until about the 5th time of starting over - it was frustrating!
Also, I would like to suggest you have something in place that lets us know "You've bought that book before (on whatever date), would you still like to make this purchase?" Because I bought the same book twice last year and didn't know it. Never found the first one that was sent to me...
Lucky to find a rare book from a Google search. Checkout registering was a breeze aka good shop gui. Thanks alibris!
Return customer. Always a pleasure to do business with you establishment
Always a pleasure to do business with these people.
Purchased several items from you and very pleased with quality of service and merchandise.
I have looked far and wide for this book and the map! I am so excited to get it!
Always good. I would love it if I could find all my books at one bookseller and save some money on shipping. Often, the shipping is more expensive than the book.
No response from the seller after one week when the wrong item was delivered after three weeks of waiting for a 5-7 day estimated delivery. Alibris does not refund the shipping, even when a misrepresented item is sent. I use ThriftBooks and have never had any issues like this.
Wonder site to buy all kinds of books at extremely reasonable prices!
When I order books from Alibris the ordering process is efficient, shipping is prompt and the books are in good condition as described.
Most of what I wanted was available and the prices were good. Hopefully the vendors will be quick about getting their orders our.
Use alibris a lot and am happy with their service and products
Quick and easy; have gotten other books from here and have had favorable experiences
I always have a good experience shopping on Alibris
Fine, but I didn't find the book listed on your website. CODOH (blocked by my ISP) put me on to you.
Easy search engine and check out. Wish the search engine cross referenced distributors. That would allow you to ship from same supplier.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to info@alibris.com we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at info@ailbris.com so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at info@alibris.com with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.