Alibaba

My first and last experience buying direct from China.

I found the Guangzhou Star Paraselene Amusement Equipment Products advertisement on a Chinese website called Made-in-China.com. I contacted the company and set about placing an order for a 2 metre inflatable boat. The only time colour was ever mentioned was when I was presented with three photographic options. I chose the grey and black option because that is the colour scheme of my larger boat for which I was buying the inflatable to use as a tender.

I paid the invoice and everything seemed to be going well until the package arrived. To my dismay I saw that the boat had a cherry pink floor. It was a complete colour clash and totally unsuitable for my purposes. I contacted the company. They told me I could buy another floor for the boat in grey. The total cost of this with freight to Australia would be about an extra half of what I had already paid. They told me it was my fault the floor was pink because when I had been asked if I wanted the inflatable floor or the cushioned floor, I had chosen the latter. This was complete rubbish. I had never been asked what colour I would like the floor to be. I had simply assumed that having chosen the colour of the boat from the photograph, that would be the colour I would be getting, floor included. The boat in the photograph had a grey floor.

Having to pay further freight was bad enough, but demanding that I pay for a new floor at their normal price was complete meanness. So I told them that. They simply stopped replying to my emails. Their behaviour was appalling, certainly not what I am used to. The old adage if you look after your customers, your business looks after itself doesnt seem to apply in China, certainly not with this company. I advise anyone reading this review never ever to enter into any business with Star Inflatable of Guangzhou.

Great customer service provided. Quality cameras and verydurable. I will recomment to all friends and family

Products as described, well packed and reliable source,communicatons with seller was vey good, consistent and helpful

They make it easy and affordable for you to get something started. The slogan says it all. Will be using again and recomending to friends and family