AlamoReviews 516

There wasn't anyone on the lot to help me find the vehicle I rented. The number I had that coincided with the space was empty. I had to search for the car that would unlock with the key fob I was given.
The car was dirty on the exterior, so it made searching for preexisting dings and scratches difficult. Also, it did not have a full tank of gas, which I would have been charged extra for had I not done so. Overall, the car ran well and was pretty comfortable. We rented the Mercedes GLS.

Fastest car pick up times compared to other companies previously used at San Diego Airport.

Prices are competitive and comparable to the other first tier rental companies.

At counter upgrade options are extremely competitive in price. Requested availability of an upgrade car by model name and went from a standard lowest priced car to a minivan for only $20 extra a day. Never hurts to ask.

Cars are always new and clean.

Conveniently located right in front of the airport shuttle bus stop making things as simple as possible for the pick up experience.

Counter associates are not pushy in trying to sell options and insurances, and get you your keys as quickly as possible. Extremely efficient work flow.

If you are a US license holding renter that just wants to pick up keys and go with no adjustments, I would try the self service kiosks.

Thank you for your excellent service. Although we initially rented a Jeep, the vehicle was unavailable at the pickup time. We were offered an alternative, and we chose a Mercedes CL class. While the car was great overall, we experienced an issue with CarPlay, which made navigation challenging, especially when approaching exits or needing to change routes. We reported this issue to the Alamo team, and we hope it gets resolved so the next driver can enjoy a seamless experience. Thanks again!

At first I was treated rather rude by an employee however after speaking with the manager it was cleared up and things were fine that's the only reason for the four stars. I do need to say you have to many car categories and I feel like I'm being taken as a fool when choosing what to pay for vs what is assigned appon arrival. All the cars available in my opinion are the same size when you get there. The same goes for the "SUV" category. I am a bigger body guy so when I order a full size I expect something big i can fit into not just what's available at that time especially when i have booked this months in advance. I also travel quiet often and only use Alamo. I feel as though I may be discriminated against due to my weight and size of vehicle your employees try to put me in. They are also not very handicap accessible. It's kind of ridiculous that a larger vehicle with the same types of interior are hundreds more expensive for those that need them. I think this is discrimination. You should seriously consider revamping your categories and prices and any discrimination policy you might have twords handicap and overweight individuals.