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Alamo Reviews Summary
Alamo has a rating of 4.7 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alamo most frequently mention customer service, friendly staff and easy process. Alamo ranks 10th among Car Rental sites.
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Courteous service from beginning to end. Clean cars
Love the online check-in process. That definitely made things very easy. Lot attendant gave us a free upgrade, which was very nice. Car return was also stress-free. Would definitely use again.
Excellent customer service. Didn't get the SUV that I was instructed to get from hubby. Instead got a beautiful 2025 Nissan which I feel in love with. However, I was instructed by hubby to take it back and get a SUV which I did. The agents were so helpful in trading out to a SUV. I didn't even have to go inside to the counter. Thanks Alamo for excellent customer service. I have been a faithful customer for many years and have not been disappointed even when it was my fault.
The pickup and return process was streamlined and very quick and easy. The rental rate was less expensive than Turo and all Alamo employees I dealt with were helpful and respectful from start to finish.
Super convenient, very quick pick up and drop off, the staff are a pleasure to deal with, and the quality of the cars are fantastic.
Upgraded us to brand new Cadillac with all bells and whistles. Easy to get car and to return
Great car, good price, and great people whether on the phone or in person.
Everything went smoothly. Easy in and out, competent staff, good rates
Very easy process. Staff was helpful and friendly. I would definitely use Alamo again!
Easy rental, fast service, clean car and easy drop off. Staff were so nice and friendly!
The customer service at the Sanford airport location was amazing. I had to get a manager to get help with my son not having a credit card to rent the vehicle in his name since he would be driving. I wanted to pay for the rental but have him drive. I rented the Wagoneer for my son's wedding. The manager (I believe her name was Jessica) was extremely helpful. When I returned the vehicle she recognized me and came up to me and asked how the wedding was. This type of personal service is not typical and was extremely nice. I will definitely use this Alamo location again and recommend it to anyone who has rental car needs.
The quick, convenient rental and return process made my life easier. Most importantly, changing my rental term from three days to a week required nothing more than a simple phone call.
Thank you
Very good service. So nice to get in from a long trip and have the person nice, helpful and give me the car I requested. Very easy drop off experience.
Car was processed rapidly and turned in promptly. However the rental car that was given me had one tire at 38 and three tires at 30 pressure. These should have been checked and fixed prior to rental
We got very good price. Pick up was very easy, no lines, car was good
Competitive rates, friendly efficient service, quality vehicle
It was great. The only thing is i would like for a gas station closer to your facility. Makes it hard to bring the car back on as full tank as possible.
Booked Alamo rental through Costco and had a perfect experience! Airport pickup and drop off, upgraded car and polite staff.
Car pick up and return both fast and easy. Alamo personnel was top notch and friendly. Thanks again.
Thank you for providing a great car! I absolutely loved the U.S.-made GMC Denali Yukon. While the price was slightly higher than what I initially reserved, it was still worth it for the quality and experience
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Patricia, thank you so much for sharing! We appreciate your loyalty and are so happy to hear you had a great experience again. Thanks! - Cathy