Airy Hair

The hair wasn't bad, but the size of the beads was too large, that my hair salon said it wouldn't look good in my hair and you'd be able to see the beads. That's not a huge deal as I was just going to return and that would be the end of it. The company said they'd pay for my return shipping back. When I asked the post office for tracking number, they said it would be 55$ for mere tracking to China, and the shipment was just around 15$. I knew the company would not want to pay $70 to get hair back that I was only charged $65~ for. So I stuck with the $15. Sent pics of the receipt and the package right before it shipped out from USPS. On May 24th, I shipped it out. I checked in every 10 days as they said to check in on the return status. Every single time they ask for the tracking number, in which i'd respond, repeatedly, I didn't get a tracking number because it would have costed more than the value of the actual hair extensions... It is now August 22 and still no refund. It seems they do not want to return my money back and not much I can do about it except vent on reviews.

Order number is: #*******

Honestly i had such high hopes for this brand and unfortunately these were a nightmare for me. I would suggest to save your money and go to a more reputable brand.
My hair is naturally curly and dark brown. I ordered the darkest brown curly microloop extensions, double drawn, and remy premium plus. Right away these extensions shed like crazy just while trying to put them in and were a lot lighter of a color than had been advertised on the website. After washing them the first time it seemed like all the hair went down the drain, and after dying them to match my actual hair color, it just got worse. Even though i got the double drawn, it seemed like there were little fly away strands everywhere, especially when it was braided and it felt like there were little hairs poking my shoulders and neck making me itchy. (something that when my own natural hair was that long did not do) Not to mention that the hair seemed too perfect. Curly hair girls out there all know not every single one of your curls are identical. But these were. Leading me to believe that they had been permed that way. Needless to say they did NOT blend into my naturally curly hair. They also started to lose thickness and get crazy frizzy after just one week. I was very hesitant to buy this brand after seeing them attack others in comments and try to discredit them. But i have all the emails, confirmations, and pictures of the hair, shedding, and website to back my claims. I wish more than anything that i could get my $260, month+ of waiting, and 4 hours that it spent to put in my hair back. I had hoped it would be different for me than all the negative comments and reviews, but I would not advise this brand to anyone especially to curly hair girls looking for extensions to blend with your natural hair.

Edit after Response on TrustPilot

Exactly as I feared would happen did this morning! They made absurd claims saying I made a fake profile and demanded my money back being rude in emails. All completely false! They even got my tracking num, order num, and mail provider wrong in an attempt to try to discredit my post. They even got the time/month of the order wrong. This is ridiculous. I have never even talked to them because other than the first and only email that I sent TODAY about the false slander on the review, they have ignored all other calls I have made. They called me SCUM! Please stay away!

I ordered $300 worth of "remy human hair extensions" paid extra for double drawn, and I am blonde which was also extra money and time waiting. When they arrived they looked beautiful except for a mass amount of thick black hair consistently throughout the tape in extensions. I shrugged it off since they were affordable.
On week 2 after only the 2nd wash with Pureology moisture shampoo and conditioner, the 24" extensions became unruly, tangled easily and were difficult to brush. I used argon oil and my great lengths detangle brush to no avail so I decided to deep condition the ends and rewash them.
After wetting the hair, it formed what I can only refer to as a SOLID MASS. The ends bonded together like ROPE in my hands as the extension became completely entangled in my natural hair. I tried to remain calm and run conditioner through it but there was simply no end and no beginning to it. It was one huge mass like a massive hairball. I grabbed olive oil from the kitchen, coconut oil- nothing made a slight impact. After 3 hours of trying to detangle it I had to cut my own hair out of the mass. Once free I had thin, badly cut hair and no extensions.
AiryHair's reply was for me to ship the extension ball to them (after they saw photos) and once they received it and investigated and reviewed it they would determine if I got a refund.
Mind you these are 2-3 week old "human remy double drawn " extensions. They were never chemically processed by me... never colored or put through anything abnormal. Washed only 3 times. $300!
This hair was NOT human remy. It was not even the color I asked for.
The customer service I received was rude and argumentative and also accusatory... asking me if I used detangling shampoo. As if it had anything to do with the shampoo.
I hope readers will consider this hair nightmare when making a choice of where to purchase hair extensions

Bought from airy for third time now and still no issues, good customer support, amazing quality and fine shipping even when using free

Got my hair back in mid 2017 and nine months later, still holding rather well, cannot say the same about other brands especially the premium ones that we all know, rather shocked in a positive way/