Kiara H.’s Reviews of Airy Hair & more

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Hair Extensions

12/28/19

Honestly i had such high hopes for this brand and unfortunately these were a nightmare for me. I would suggest to save your money and go to a more reputable brand.
My hair is naturally curly and dark brown. I ordered the darkest brown curly microloop extensions, double drawn, and remy premium plus. Right away these extensions shed like crazy just while trying to put them in and were a lot lighter of a color than had been advertised on the website. After washing them the first time it seemed like all the hair went down the drain, and after dying them to match my actual hair color, it just got worse. Even though i got the double drawn, it seemed like there were little fly away strands everywhere, especially when it was braided and it felt like there were little hairs poking my shoulders and neck making me itchy. (something that when my own natural hair was that long did not do) Not to mention that the hair seemed too perfect. Curly hair girls out there all know not every single one of your curls are identical. But these were. Leading me to believe that they had been permed that way. Needless to say they did NOT blend into my naturally curly hair. They also started to lose thickness and get crazy frizzy after just one week. I was very hesitant to buy this brand after seeing them attack others in comments and try to discredit them. But i have all the emails, confirmations, and pictures of the hair, shedding, and website to back my claims. I wish more than anything that i could get my $260, month+ of waiting, and 4 hours that it spent to put in my hair back. I had hoped it would be different for me than all the negative comments and reviews, but I would not advise this brand to anyone especially to curly hair girls looking for extensions to blend with your natural hair.

Edit after Response on TrustPilot

Exactly as I feared would happen did this morning! They made absurd claims saying I made a fake profile and demanded my money back being rude in emails. All completely false! They even got my tracking num, order num, and mail provider wrong in an attempt to try to discredit my post. They even got the time/month of the order wrong. This is ridiculous. I have never even talked to them because other than the first and only email that I sent TODAY about the false slander on the review, they have ignored all other calls I have made. They called me SCUM! Please stay away!

Tip for consumers:
Don’t buy from them! STAY AWAY!

Products used:
Microloop hair extensions

Service

Value

Shipping

Returns

Quality

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Helpful (3)

Thank you

Sam F. – Airy Hair Rep Over a year old

Hi Kiara,

Thank you for your review.

First, I would like to apologize for a mistake and let me explain what happened.

The client (whose first/last names are almost identical to yours) placed the order with express shipping in December and started abusing our staff with emails (47 emails in a few days), calls, and then claims of not receiving anything. Then, she said give me money and let me have a product or I’ll do a bad review. That’s when a bad review appeared under the same name and that’s why we’ve mixed it all up. Only then did we realize that it was all under a fake name.

1. In addition to that, you both received hair at the same time (yours was by free shipping and hers was express).

2. You both bought the same texture hair.

3. Your first/last names are almost identical, and reviewers often change a letter or two for privacy reasons. Also, respecting customer privacy, we cannot show you the full and last name of the other client as proof.

5. We couldn’t work with you directly since it seems like you’ve never contacted us and went with a review first. Hence, we couldn’t respond as fast as we wanted.

Again, it was our fault, and on behalf of all company, I’d like to apologize.

As for hair quality, our customer service is always here to help new clients when anything happens. However, we encourage clients to contact us before anything else so we can solve your issue as soon as possible. This gives us a chance to fix any issues as well as improve your experience, which you can then translate to a review that covers the product and customer support experience.

Please see our article about hair extensions care: https://www.airyhair.com/blog/hair-extension-care/

As well as hair extensions repair guide:

https://www.airyhair.com/blog/damaged-hair-extensions/

There, you can find pictures that show before and after results from our own clients. Please contact us if you need any other help.

3) We also do a series of tests (like brushing hair after multiple washes) to ensure exceptional quality. As per our tests and client feedback, AiryHair extensions usually lasts 6-12 months.

https://www.airynetwork.com/quality.html

After all, thank you for choosing AiryHair and I hope to see you soon.

Thank you and take care.