Same experience as other reviews here. I think they have a buddy thing going with drivers at FedEx. Ordered rifle and free hand gun. Shipped the next day. FedEx tracking says delivered, but no package found. DO NOT USE AIRRATTLE.COM. FedEx lost the package. Dispute with your credit card company.
"I had the SAME EXACT expwerience as KG did. Ordered 2 Air rifles for Christmas but only recieved one. Said they shipped it, but Fed Ex lost it. Take it up with Fed Ex. I contacted Pay Pal who basically did nothing. Won't be using them again. Went right to discover who is tied to my paypal. They gave me a full credit. No questions asked. Said Airrattle will have to provide PROOF I recieved it. Good Luck there Airrattle...
My son order a airsoft gun on January 12,2010 and we have yet to receive it. I have tried several times to contact the business to get a refund but have not been able to get a response. I search the BBB records and was able to get a address and phone number. Still no luck. Do not buy from this website... they are crooks...
I have been to airrattle numerous times and so have many of my friendsand they have had no problems with any guns. The review about the galaxy s my friend has it and has never jammed and I would say its very reliable
I ordered an optic and a grip from airrattle on a Saturday. By Tuesday I had yet to receive a shipping confirmation despite their claim of "fast shipping". When I called Tuesday I was told that one of my optic was back ordered and they would have been calling me (when, I'm not sure). I canceled the optic and asked for the grip. The grip was sent Wednesday, I was told it would be by FedEx. The following Wednesday, I finally got someone to answer the phone and was told that they don't have a tracking number because they actually sent it USPS. I got home from work Wednesday and had a notification that I have to pay another $2.38 in shipping! What kind of company doesn't know how to measure shipping costs?! Now I have to make arrangements to pick up the package and pay the extra shipping. I found another site, bought the back ordered optic, and it arrived yesterday!. I won't use Air Rattle ever again. Very frustrating.
Total waste. Grandma bought the Christmas present for my son. An expensive airsoft 'sniper' rifle. I've seen airsoft guns before and this one was by far the biggest piece of crap ever.
Made in China - not everthing made there sucks, obviously. The gun barrel would not bolt down (takes two bolts and one of the bolts is too short to engage the threads). Refuses to fire. Instruction manual written by a Chinese person and translated by a 3rd grader.
Tried to return it. Stall stall stall.
A home based business as far as I can tell. Buys cheap crap and marks up the price. Unloads it on us and then gives the stiff arm when it comes to returning.
Never again - and I intend on spreading the work about this guy. No more business for you.
My son received a "New" airsoft gun from www.airrattle.com It broke after 10-15 shots. It was used and had scratches on it, it was supposed to be a New 350 FPS Galaxy MK5 PDW Airsoft Gun G5 Full Metal Gearbox AEG Rifle - 2011 Enhance. Their customer service e-mail said we shouldn't have used the bbs that came with it and that was possibly what broke the gun. These guys are border line criminals. www.airrattle.com does not show a phone number or address stay away from them.
Purchased a number of items from AirRattle over Black Friday. They had a promotion for a free pistol that we took advantage of. The order arrived, but the pistol didn't work right out of the box. Called the company and they refused to help troubleshoot or replace the item. They said that because it was free that they couldn't help. This is a lousy company with lousy service. Do yourself a favor and get your products elsewhere.
They are the cheapest around, we were buying from amazon and it directed us to airrattle because they had the aeg in stock.The item came fine except it literally fell apart and the 2nd also within 2 hours. I dont blame airrattle for the guns as they dont make them, however i have e-mailed them like everyone else here and only get a response a quarter of the time. I am awaiting my 3rd new replacement and its taking a month with delivery and returns etc. I will say so far they have done better with returning my product but this is 3 times and still have no b-day present for my kid.If money wasnt an issue as these guns are 2 and 3 hundred to start, I wouldve gotten him another and charged back my CC. I may have to if i dont get this soon, But I wasted a month already and 20 emails and phone calls all time I'll never get back.
They suck! They sell crap that broke the first 30 seconds out of the box. They won't fix it they want me to buy a new one and keep the old "new" one for spare parts! And pay for the shipping that is as much as the gun! RIPOFF!
Airrattle is the best vendor I've dealt with for airsoft guns and suppplies. Their shipping is the best I've ever seen. I've been treated well by Airrattle and will continue to do business with them and consider them my sole vendor. I have no complaints with Airrattle.
I made my order and went to pay there paying online system messed up and they keep the money from paypal called the next day the lady said she cant see if it went throw but she dont think it did and got rude with so i had to call paypal and get the paypal guy to call them and the lady acted dumb and said she will send a fax torefund my money but she still has not and i may haft to wait 5 days to get it back... ill post more soon..
I don't really know much about the site. My brother traded me my Xbox for ordering the m16. Pease e-mail me at *******@gmail.com to assure me that the shipment will come in because these reviews aren't so good. I have a nice pistol and like a 450fps or so sniper, adding an assault rifle will help me in wars. Thank you and please e-mail me!
Tried to purchase this item from AIRRATTLE.COM who proceeded to screw me over on shipping when the item turned out to be defective. Then they wanted me to purchase a more expensive product-it's called bait and switch. Check out their Better Business Bureau rating and other online ratings-I wish I had.
I thought that I was getting a Cirdullo on an air soft gun online with the air rattle but from the moment it came out of the box it was broken terrible customer service would not stand behind their warranty very difficult bad customer service I never buy from them again
Ordered, was in stock. 3 days later it's backordered. Called as soon as I got the email that it was backordered. Left a message. No response. Called every couple of days, still left messages, still no response. Kept calling, and calling, and calling, and calling till somebody picked up. His answere sorry don't have a eta on backordered items, and I'll have to look into it. Don't buy from these guys!
NEVER BUY FROM AIRRATTLE! Save yourself the headache! They gave me false info about a gun said it was better than it was. Then the motor broke the second day! Thus site sux n oh yeah don't listen to the ONE possitive review... it was posted by the owner a Guy named aaron
Selected my items and bought them, two days later I get an email that the gun had been backordered. I then contacted and switched my order. Never received my next order and could not track it. There excuse was, their supplier screwed up the order and couldn't do anything. I decided to cancel the order because I needed for Christmas. Worst customer support. DO NOT BUY FROM THIS PLACE.
DO NOT BUY FROM THIS COMPANY! My son spent all his birthday money on purchasing an airsoft rifle and it broke in less than 1 month. It was a piece of garbage and as everyone else has said here, the guy who "owns" this "company" is a terrible, person to deal with. Go to airgun depot. THey have a 90 DAY WARRANTY! Not 72 hours which is a total joke.
Ordered an electric rifle and bag of ammo for my son for Christmas. The ammo arrived and looked as though it was taped to outside of a box at some time. The rifle NEVER arrived. Went through customer service (or what they call it anyway) they tried to blame FedEx, said package was delivered. Would not have FedEx replace missing item. Filed claim with PayPal who said that according to airrattle the package delivered. Moral- Son= No rifle for Christmas, Dad out the 140 bucks. STAY FAR AWAY FROM THESE CROOKS
These guys sent me defective merchandise, so they sent me an RMA, then I get an email accusing me that I broke the material and they would not exchange it. Kind of funny how the product was not working out of the box. It is also real funny that they said I used a plastic clip to bend a metal gun. I am doing a chargeback after they sent me a nasty email and I reported them to the BBB.org.
Do your homework, these guys had many complaints at the bbb.org and the bbb rep told me they have opened an investigation at the attorney generals office on this company already. I guess this company has a lot of complaints at the Ohio Attorney Generals office and they are monitoring this company closely.
Overview
AirRattle has a rating of 1.9 stars from 131 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AirRattle most frequently mention customer service, credit card and return shipping. AirRattle ranks 5th among Airsoft Guns sites.
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Hello,
AirRattle.com is sorry to hear that you had issues with a sniper riffle that was purchased. A lot of new beginners in Airsoft have trouble with assembling. If you are still having issues you can email us. Our email address is support@airrattle.com.