AirsoftMegastore

We bought a sniper rifle for my son from airsoftmegastore.com. It broke after roughly 100 shots. We tried calling their phone number several times and no one ever answered. Wrote to their tech support 12 days ago and have not received any response. Wrote to their customer service manager email and received an automated response that they would work on our request. 6 days have gone by without hearing from them. The website says they respond in 1-2 days. Not true...

Im so impressed by the good service of AMS so I just randomly look up how their review is. Honestly, it shocks me that so many customers gave them low rates. For my case, I think I got my best shopping experience here. Cannot find a reason to not buy my other airsoft gears from AMS. I am so happy I chose to purchase my new rifle here!

DON'T BUY HERE. The gun arrived pretty soon. It broke on its first use. We contacted Airsoft Megastore for the required return information, and sent the gun in for repair. We were given another order number, and a tracking number that was worthless. We've heard nothing for MONTHS. I've tried e-mails, and gotten no reply. I tried calling - they don't even answer the phone. They have the gun and kept the money. We have now contacted our credit card company to dispute the original charge (which I have never done before), and it appears we'll actually get our $140 back. Looking at other review sites, I've never seen ratings so low on any business and want to make sure as few people are hurt by this business's BAD behavior. My son has learned an important lesson - don't buy anything significant from web sites you don't know. AVOID THIS COMPANY.

So straight up screw airsoftmegastore bunch of cheap twats. Told me they won't rma/repair my gun because it has a sticker on it. Nowhere in their return policy does it say if there is a sticker on the gun they won't repair it. They told me at first that they didn't have any mosfets to replace the one that went bad 3 weeks after purchase and that they would remove the bad mosfet and ship it back to me... I'm like i could have done that myself and saved the 20 dollar shipping back to them... Besides that i paid for a gun with a mosfet, If i wanted it without the mosfet i could have bought it for cheaper without one. The customer service rep i talked to was a snide little twit that knew less about airsoft then an 80 year old grandma and was about as useful as tits on a boar. Bottom line, Don't waste your money ordering from these people unless you have so much cash to waste that you don't care if you get good quality gear

I ordered a JG ak47 and I got... a totally different gun? They even got my order correct on the paper they provided with the package, and yet they sent me something completely different. I tried to contact their customer service via email, but I got no response AT ALL except for an automated message. (The automated message even shows who gets assigned my complaint and there was no name in that spot) Horrible company and service... DO NOT order from Airsoft Megastore. Hopefully they can improve their horrendous service... Just order from another site... I didn't even try to call them because everyone else that tried was just put on hold or given a really REALLY bad deal.

So, about 3 weeks ago I ordered a simple bdu from airsoftmegastore and about a week later I recieved my package only to find out that they didn't send the bdu top, only the pants. So the next day I sent an email about it (still never answered), called them (no answer), and the next day I finally called back and got an answer. The representative told me that they'd look in the warehouse and send out the top once they found it and it never came 2 weeks later. So of course I've called them again yesterday (no answer), and emailed them again (still no answers for either of my emails?!). Bottom line is that these guys need to get their $#*! together and need to communicate with their customers. Bottom line is don't purchase from them.

Awesome experience. Coming off a bad buy from another Airsoft company I was very cautious and placed my order over the phone to make sure they had a decent return/warranty policy.

Turns out they've got the best in the biz for both, which made me extremely happy. Sure enough, I got my order only 1 day after I placed it (I'm in CA as well) but damn that's still quick for shipping.

I ended up ordering a second order for my team mate, but overall this was a pleasant shopping experience. They have the best prices on pretty much everything, I shopped around for hours and no one could come close.

Guns are crap, will break within hours of use. READ THEIR RETURN POLICY. They will screw you over. It cost me $ to do business with this store. My total order was over $240 and I got $150 in refund. (plus I had to pay for the shipping to return the piece of garbage gun) Even though I complained, the little girl at the end of the phone was saying over and over,, "that is our policy, that was clearly stated."... I will never buy from this store again, and will tell anyone who wants to know that AIRSOFT MEGASTORE SUCKS!

DO NOT BUY FROM Airsoft Megastore! I bought an air rifle for my son Christmas 2013 and it never worked. Before I even sent it back customer service said they would not honor the warranty because I used non-authorized pellets. The gun never even shot pellets! There were no pellets in the gun. When they received it they would not even replace it. The BBB said Airsoft Megastore never even responded to the complaint I filed. I am still waiting on results from the FTC and NC Attn General office. The website will not even allow reviews of products to be posted!

Ordered 1 Airsoft gun for Christmas and the website magically doubled our order--creating an order for 2 airsoft guns and 2 charges! Immediately realized issue and could not get a hold of customer service. Filed a dispute with credit card and then magically the 2nd order disappeared. We then received the gun... the box was rattling like crazy with loose BBs inside. We didn't even open the box--assuming it was a defective product--and made more attempts to contact customer service via phone and email... NOTHING! Made an additional dispute with credit card company to be relieved of this huge mistake. THIS IS THE WORST ONLINE EXPERIENCE WE HAVE EVER HAD. I am guessing 15 year olds are running this company... No disrespect to 15 year olds as they may do a better job than these clowns.

I'm an avid airsoft player and over the years I've realized that airsoft megastore is just the best place to make my purchases. Their prices are competitive and their staff is attentive, and while I've had bad experiences with nearly every other airsoft store on the web, I've had absolutely nothing but great experiences with airsoft megastore.

I recently bought a KWA M4 from them because they give free slings away with every KWA, which is awesome. Transaction went off without a hitch. Will be coming back to this place for more stuff in the near future, great store.

One of the worst companies that I have had the pleasure of dealing with. Their shipping is expensive and slow. It seemed like I was getting a good deal on an airsoft gun even with $16 in shipping costs. After two short weeks the gun showed up. The gun worked for an hour. So I went to the website to see what to do to return the gun. Thankfully my situation fell into the approximately 1% of reasons that you can return the gun (only for exact replacement). So I contact Customer support and wait some more. Then I contact them again and finally get the RMA#. I have to send the gun back for replacement, but guess who gets to pay the shipping charge for their faulty product? That's right, me. At least the $16 I had to pay got the gun there in 2 days... weird. After about another week they send an email saying that they don't have that gun anymore and I can only get store credit. So I get store credit for just the price of the gun. No original shipping cost, no second shipping cost, and nothing to cover the cost of shipping that would be incurred by using the store credit! I would understand if I was returning the gun because I changed my mind or if I didn't like it. They sent me a non-functional product. I would recommend not buying from this company and if you do, be sure to think about the complete lack of support or care that you will get from the company.

I started shopping with Airsoft Megastore over 2 years ago, and have shopped at many other online retailers since but find the most positive experiences to be repeated with them.

Pros:
- Excellent customer service, very knowledgeable and are all Airsoft players too
- Excellent prices/selection
- Simply the best in comparison to the other Airsoft stores (best warranty, best price guarantee, best shipping time/free shipping, etc etc)

Cons:
- They don't have a retail store

I do a lot of orders for my teammates, especially newer guys who are starting out and Airsoft megastore is the first place I go to / recommend, for the reasons above. I'd give them a serious look, they rock!