AirFrance

Air France recently implemented a new policy where seat selection is for the rich! Only if you pay extra now you can have the privilege of selecting your seat upon booking your coach flight. What a nerve! I am especially annoyed because my fiance and I chose them for our honeymoon, and we cannot select to be together!

Flying internationally is already over $1000 for most of us not flying out of 'popular' cities, and on top of that they expect more money for a seat! Add that to the narrower and more uncomfortable seats and the reduced leg room, and flying will just be a totally horrible experience!
The good thing is there is quite the competition out there, and it's growing. No more business from this couple for Air France, that's for sure!

I traveled with this company throughout Europe. Once the flight was cancelled and the company held the situation well. As a passenger, I was not get disappointed and did not get upset in any way. The company provided a great hotel for that night. Also, ticket money were reimbursed to my account shortly after I did the request.

I had planned a trip to France with my granddaughter using miles in my account.
I booked her a one way DAllas to Paris on American which was easy and clear cut.
I had previously gone to the Air France site and saw that our planned dates of return Paris to New York were available for ******* miles each
When I tried to book the flights, I kept getting a message "Technical error has happened."
I tried over 3 consecutive days to book with always the same results
When I called the frequent flyer desk the operator told me that indeed on his screen the flights appeared at the 25 500 miles level but that it was not available really at that level and that I needed fork over 47 000 per person for the desired flight or any flight on that day
So much for deceptive practices.

My experience with AF was actually okay - just thought I should put it out there that:

Air France is NOT a first class airline. And it would serve all customers well to know that. What it is, is an average airline, who probably doesn't pay for priority use of air space and runways.

With this in mind, I consulted their Social Media team (definitely responsive before you pay up), and took screenshots of everything that they said (basically that I would be covered if there were delays, that I would receive equal assistance as everyone else (I'm coloured), etc etc). And then I booked my ticket. This ensured that if anything goes wrong, I would be able to raise a ruckus.

Next i took my flight - the cabin was new, and entertainment was touchscreen and responsive, unlike the crappy entertainment system on every other airline (including Singapore airlines) - I personally thought it was way more comfortable because the seats slide out, so when i recline, the person behind gets space too.

My flights were slightly delayed, but what did you expect with a cheap ticket? I recommend you take this airline with a fully charged iPad of your own, and good travel insurance.

Our flight was delayed to JFK from Charles De Gaulle, Paris. We were booked in Premium Economy. So we went to help counter to ask if we could be moved to earlier flight, This was 2 1/2 hours before this flight.
Enough time to get luggage changed. The nasty agent said, we have no earlier flight, and handed us back tickets. We told him it was on the screen. Then he said, Oh okay. He said let me see if you can change to earlier flight and what fees you will pay. What? They had delayed our original flight 3 hours, and now we have to pay? He kept us waiting for 30 minutes and then handed tickets back and said, sorry you have to call Delta, because you booked through them. They are partner airlines. Being a former airline employee I knew he was lying. Sure enough we waited another hour until a women at the gate, happilly and nicely changed the tickets, and explained she wasn't sure about luggage now because of course we were now within an hour of the flight leaving. No fault of our own. The luggage did not get on the flight. We are currently waiting to retreive it. Such mixed feelings about Air France. The service on board was very good. But we have had bad experience with them before, so overall I would avoid this airline.