Airfare Network

Received vouchers due to flights being cancelled but cannot redeem them through AF Network. They don't answer the phone and do not respond to emails.

I booked with this agency and then read the reviews and almost had a heart attack. I was so worried that my ticket would not come to fruition. However communication was forthcoming on time and I had no problems whatsoever. Hopefully all of their past issues have been resolved as their prices are very competitive. Thank you guys

AVOID this merchant! Purchased a ticket online, but unfortunately got diagnosed with COVID-19 the next day after purchasing. I tried to e-mail these guys for 3 days for a refund / cancellation - No response. I called their phone number for 3 days and waited for hours - No response. I have had to now lodge a dispute and cancel the transaction with my credit card company. What unprofessional behaviour. Ridiculous

Airlines refund due to the Pandemic, Kept the refund and never responded after that. Airlines had already refunded! These people Just keep lying!

I booked I flight through their website for a flight home (domestic travel) that unfortunately got cancelled due to COVID-19. With the restrictions lightening in my country I was looking to use the alleged "voucher" given to me for a new flight to travel domestically. For now 3 weeks straight they have been avoiding all my emails about re-booking my flight or providing a refund. I have sat on hold on their phone lines in hopes to speak with someone for over 2 hours with a no luck. I doubt I will ever receive my money back. NOT WORTH THE RISK FOR SUCH A POORLY RUN COMPANY!

I booked a long haul flight through this company. They confirmed the booking. Nearly a week later they cancelled the booking due to payment issues. I rang my bank and there were no issues from my bank. They wouldn't communicate with me. I emailed and called and asked them to process my payment they said they couldn't and offered to process the payment again for $500 more than the original price offered. Caused me absolute stress and mucked me around completely - don't recommend this company at all.

Booked a flight through them. But some plans changed as is life, couldn't go on vacation anymore on my scheduled day. Cancelled the flight 3 MONTHS in advance of the flight date. They said we don't usually do refunds, but to assure the best customer satisfaction said they would cancel the flight and refund the money with a $300 penalty. Large penalty sad but I was ok with it. Said the remainder would be return on my credit card within 2-3 month billing period, it is now past that time, the flight has passed. They've become a ghost, haven't returned an email, won't reply to calls
The airlines have terrible customer service, but at least they're held accountable.
These people are just leeches

Update: The refund eventually showed up, around 8 months after cancelling :/

I booked a flight for my partner on my card, they said that they needed further verification. I sent it to them and called them (after being on hold for over an hour) to confirm that everything was ok. They said yes and that payment would be taken in 2-3 hours. 6 hours later and no payment taken - they said the flight price had increased and cancelled the booking. Not cool

I WOULD ADVISE EVERYONE AGAINT USING AIRFARENETWORK.CO.UK AND TO BOOK YOUR TICKET EITHER DIRECTLY WITH THE AIRLINE OR THROUGH A REPUTABLE AGENT. THEY ARE ON SKYCANNER, BEWARE!

I had my Turkish Airlines flight cancelled by the airline on the 9th of February 2020 due to adverse weather conditions spreading across the UK and I have been trying to get my money back ever since then, for 4 MONTHS. As I bought tickets from airfarenetwork.co.uk I can't go through the airline direct, which would have reimbursed me straight away, but instead I have had to deal with THE MOST HORRENDOUS CUSTOMER SERVICE through Airfare Network. The customer service representatives are EXTREMELY RUDE (the language they use, picking up their personal phone whilst on the call and putting you on extended periods of hold and more), I've been told that IT'S OKAY FOR ME TO WAIT AS I PAID LESS THAN WHAT I WOULD HAVE PAID ON THE AIRLINES WEBSITE which is a totally ridiculous notion. The call center is not helpful at all as THEY ARE PUSHING YOU TO GIVE UP it seems, so that you don't get your money back for your cancelled flight. I've spent hours and hours on the phone without success, and after asking repeatedly to be put through to a Manager, I have been passed to so called RODRICK, who is quite frankly, USELESS. Every time I have called, I have had the same story that I need to call back in so many days and every time I have to endure a long wait, this repeats and repeats. The excuse I keep getting is that the company can't get the money back from the airline, but the reality is that as a customer I paid these people in trust and my consumer rights with my booking being cancelled should be a full refund, which one would expect to be paid back in a timely manner. Speaking to the airline direct, they confirmed that they would have reimbursed me straightaway, but as I used an agent, Airfare network, I need to go through them and that they will refund me. We're nearing June and I am still waiting and I will continue to pursue this and to spread the word of what an AWFUL, TIME-WASTING and UNTRUSTWORTHY company they areAVOID THIS COMPANY.

Since I travel frequently and want less priced tickets this is one website that offers me the same. I have it bookmarked on my system.

They will advertise a ticket for a price and soon after they get your credit card info start the problems... and you try... and try to finish the fabulous deal. But you won't be able... so you call them and because this deal is no longer they will try to sell you one more expensive... probably you'll end up paying a lot for all kind of stupid flight connections... forget them is my best advice!

I booked my tickets this morning and they said it had been reserved but then at half five as I was leaving work they tell me they tried to call me (they hadn't) and to call them back. They'd cancelled my booking because apparently the price was rejectwd by the airline (don't know how that happens). Anyway they tell me the price is now £100 more, as he asks for more money I look up the price on skyscanner and see not only are they advertising less from airfare network (£540) but so are their competitors, so obviously I have no trust for these guys, cancelled the booking.

I booked a flight to Doha via Aire fare network. They took my money but cancelled my flight without informing me.

I only realised when I tried to check in the day before my flight. The staff were unhelpful in rebooking the flight and they would lie a lot. I was on hold for around 7 hours trying to sort this out.

DONT NOT BOOK WITH THIS COMPANY THEY ARE LIARS!

I had to make a solo vacation to Barcelona and hence was looking for discounted tickets. This website provided me with the best travel deal within my savings. Thank you so much.

My husband booked a flight and also purchased a travel insurance at the time of my booking.
It turned out that a travel insurance has never been issued. He was learned that on my flight day because he wasn't able to fly due to medical reasons.
Agent said that they will try to get a refund from an airline provided my Medical certificate is valid. The refund will be issued within 10-12 weeks.
He got a call and an email after 2 days from the same agent asking for $108 as the airline requires a processing fee to issue a refund. After a few hours the amount increased to $ 248 as according to agent the initial offer from the airline has expired and no longer valid.
I wanted to speak to a supervisor but he was not available on that day ans never after
When I contacted the airline it turned out that the medical certificate has never been submitted to them and of course no one on their side was aware of the processing fee.
To me this situation looks like a scam or a fraud.

In my initial review of Airfare network, in the comments Airfare network promised me one of their supervisor will call me to resolve my issue. The supervisor didnt called me and i tried to call the customer service representative. They were not at all aware of this. I asked them whether they could connect me to a supervisor so that I can explain to him what the situation was. Unfortunately they refused to connect me to a supervisor. In addition to this they refused to give me the statement in writing that I won't be able to get an alternate option.

Never again I will book my tickets with this website. It will cost me more than 1000K to re-book the tickets since they are not giving an alternate option. The customer service is the worst That I have ever seen. They are good only at the time when you book the tickets and not after that. Once the booking is done, the customer service is pathetic.

I have seen many comments form Airfare network regarding they will solve the issues, but unfortunately I think no action has been taken so far to resolve those issues.

I have attached the screen shot of the comment from Airfare network regarding this issue

After reading a host of negative reviews I was incredibly suspicious about AirfareNetwork however I managed to purchase my flights (£300 cheaper than others) and check in with no problems. Customer service were particularly helpful when I had queries about credit card verification.

Would recommend/book again.

My trip to Boston was close to getting sealed, but I was waiting for cheap flight tickets that is within my budget and helps me save a good amount. After searching several online travel websites I came across this one. I browsed through the website and came across a good deal and booked it. I saved as much as $17 and I am happy with the airfare deal. My travel plan was thus finalized.

Worst services in whole my life!
They charged me more than ticket price and never return my money!
I recommend strongly to not use their services!

I buy a tickets with insurance and nobody told me it didn't go throw for more than 2weeks and when I call them they cancelled my insurance and they told me I DIDNT CHECKED AND I CALLED LAST MINUTE SO I NEED TO CALL INSURANCE COMPANY. AND WHEN YOU BUY YOUR TICKETS YOU WILL GET RESERVATION NUMBERS FOR EACH AIRLINE BUT WHEN I CALL THEM THEY SAID I NEED TO CALL THE AIRLINE TO FIND IT OUT! CUSTOMER SERVICE IS REALLY BAD AND EVEN SUPERVISOR SAYING SAMETHING AS OTHER AGENT USELESS. I TRIED TO SAVE $100 and I got 3days headache and they are asking to choose the seat it's doesn't work you need to choose again with airline now I need to seat at the middle of 3seats.

TLDR: Airfare network was no help when issues arose with my inbound travel, cancelled my return trip without my consent, and is unwilling to take responsibility, provide a refund, or even a credit. Repeatedly told by the company to "contact the airline directly" which is exactly what you should do instead of booking with Airfare Network.

I would strongly advise against booking with Airfare Network and my experience has made me unwilling to ever book with a third party travel agency ever again. If you run into any problems, they are not willing (or possibly able) to help you in the same way as if you booked directly through the airline. I will be paying whatever the difference is to book directly with the airline from now on. Usually there is no difference whatsoever, so you are only taking a risk by booking through this agency rather than directly with the airline.

My problems with Airfare Network began on July 23rd. I checked into my flight and was turned away from the gate agent for only having my Nexus and not my Passport (this was my fault). I called airfare network to see if they could rebook my flight, and they stated they could not and suggested that I book a new flight myself. They assured me that my return flight would remain valid, as did the airline that I booked with. After calling the airline to follow-up, they stated that Airfare Network cancelled my return flight because my flight on July 23rd was classified as a "no show". This happened despite a 30 minute conversation with their agent that day where I requested help in my travels and expressed my intention of returning on the flight I booked. Airfare Network states that the Airline's policy is to cancel return flights when someone misses and inbound flight, however I confirmed with the Airline that this is not the case and both the Airline and Airfare Network told me that my return flight would be valid when I talked to them on July 23rd.

In my efforts to get assistance or resolution with this matter, I have been stone walled by Airfare Network and have been repeatedly told to "contact the airline directly". This would have been fantastic advice prior to booking with Airfare Network, and this is what I will be doing for all of my future travel.

EDIT to reply:
Sure, thanks for your quick reply.
Confirmation #: NZC8IV - This was what the agent used to bring up my file when I spoke to them last night and on July 23rd
Booking ID: 3ET4EO
Your company should have my email address and phone number from my prior contact with you. I will update this review again when I hear back from Airfare Network.

I booked my tickets to Belgium from this website and got them for a great discount. I am happy with the purchase.

I found Airfare Network good to work with. Pretty simple. And easy to deal with. No problems. I found them helpful and straightforward to deal with. I would recommend them!