AirbnbReviews 2,092

I booked a room in Stockholm, Sweden run by husband and wife. Husband seems a calm person but his wife is likely more emotional. Unfortunately wife runs this business in a major part compared to her husband.

Why I chose them? Because they are SUPERHOST. I was tricked, really.

When I checked in, I found the smell was quite strange but I didn't complaint to host because I thought it was reasonable and came from textiles. But then, I was tricked by hosts.

They did accuse me using a strong smell perfume with menthol smell which I never used. I also was blamed because that smell was stick on the textile. It's so funny that in fact I only stayed with them for 1 NIGHT ONLY! Yes, 1 night and most of my time was outside of their house because I was tourist to Sweden. What kind of strong smell you expect to be sticking on the textile and must put extra effort to remove it? Hosts even said that they need to buy new bed and textile! How come?

Also the fact that I hate perfume and NEVER use perfume in any occasions, it's something that I complaint to airbnb because that accusation is appeared on my public profile. Host waited for 4 days after I checked out to accuse me in fact they wrote on their house rules that they ALWAYS check airbnb (I took a picture of their house rules and sent to airbnb).

Airbnb didn't do anything, I complaint and said they can't remove that false review because it will break their regulations that built by trusts and transparency. What kind of trusts? Even they can't remove any disputest review and testimonials.

I made 5 bookings for my trip to Europe recently and this was the only problem. But I found how airbnb handles this case also the customers (guests) protection is ABSOLUTELY ZERO.

NB: Wife was pregnant, at the time I arrived.

I had a reservation for 8 months for my daughters wedding next week for a 2 Bedroom Penthouse with Amazing Views in San Francisco. They sent me an e-mail a week before my stay saying "Unfortunately, we have some bad news about your upcoming stay at 2 bd Penthouse with amazing views! Your reservation for (dates) was canceled. HOW CAN THEY DO THIS! Do not rent from Dave Sullivan his penthouse located at 255 King St. Unit 1703 in San Francisco. What a douche to cancel our reservation and put all this stress on us.

I booked a room via Airbnb for 3 nights at 16 Fairfield Road, BS6 5JP in Bristol, UK. Olivia is the host. I checked out on 1st May at 11 am. I asked Olivia if I can leave my luggage in her flat and pick it up in the evening. She said this is OK.
I returned at 7pm in the same day, picked up my luggage and left her the key. No issues at all were raised by the host.

Two days later, on 3rd May and after I had left her a positive online review in the previous night, she emailed me complaining she found a stain in the duvet. She said she didn't see a stain when she made the bed after I checked out and that she only noticed it two days later. She took a picture then, 2 days after my departure, and said this is the evidence! She claimed £60 ($90).
I replied her I have not left any stain and that it was her responsibility to report anything on the day of my departure.

Airbnb charged my card without asking my view! This is against their own terms & conditions. Airbnb policy says they also ask the guest and wait for a response for 48h. I never authorized a card payment, neither Airbnb consulted me. They also haven't provided me with the photos.
I have emailed Airbnb many times asking for the photos and why they breached their terms & conditions. They don't reply me.
Airbnb steals guests money, don't value their opinion and provide no safety net at all. I will never use Airbnb again.

Anyone wanting more details, please contact me via Twitter:@Ilias_Energia

Always take a close look and careful read the cancellation politics for the hosts and also for the site, as no one book a stay thinking about canceling it sometimes there are strong reasons to cancel a trip, but there are some persons in the site that will not refund you a dime no matter what happen. I lost USD 700 with this BicycleJoe when my Mother got sick and I have to cancel my trip to NYC over night, he share his condolences but did not refund me a penny because of his own personal booking politics and because the guy is jobless. The site didn´t help at all even whet the situation fell in their politics, I sent documents and ll stuff I had regarding my Mom´s health but was not enough for them to refund me. So next time read careful the politics but mainly the other travelers reviews. And ask your parents a prevision of when are they going to fall sick so you don´t book any trip. :P

Once i encouterd the horrible host experiences( Alges, Portugal)
The host( owner of apartment) behaved so childish with temper.
Help-support in Airbnb just suggested to progress in Airbnb Resolution Centre.
But the method of Resolution Centre is only for the host protection flow.
And not for the guest raised matter.
So inflexible.
Anyway i could terminate my Airbnb activities easily by resignation.

For instance... hiding he negative profile details about the host's apartment.

1. limited hours shower usage( does not specify any in host's house rules...)
2. Host's Frenchman boyfriend frequently visit/stay and behaves childish...
And make loud noise until mid-night, complaints towards guest( explicit he is not proper contact person in Airbnb business community)( does not specify in host's house conditions...)
3. Horrible smell from neighbor, all the time at entrance and the lift space.
( does not specify in host's house conditions...)
4. Made loud noise and conversation after their dinner until 12 mid-night everyday
This is explicit rude towards guest members( does not specify in Host house conditions...)
5. Host gave the duty the guest to buy the breakfast bread.
( does not specify in host's house conditions...)
6. When i lost the inner room key, try to cheat me the compensation amount.( EUR 80)
( lost itself... my fault explicit, gave the appology and offered compensation)
( behave as SCAM/Fraud... simple key, not registered in Key product manufacturer)
Asked tourist police about the reciept appropriateness; "the contents of reciept is not
Sufficient as official"( because the lack of contribution No.)... behaved as SCAM
7. Gave the temper several times as child, even the host exceeds age 60... ha ha...
7. the review by the host is Not true... behaves fraud.

So stayed in a house off Coldwater Dr in Studio City. AvenIda del Sol... 5 bedrooms 4 bathrooms and they failed to say bring your cleaning products..., $900 for a week end. House is for sale and upon entering you cn't help but notice dead flowers dried for days crumbling on top of a glass table that hasn't been dusted since The Clinton administration. Beautiful kitchen, white cabinets, coffee spills and food all over the cabinet faces. The fridge was full of rotting produce... TV room carpet had more debris on the floor than you would find in a park after a Summer Sunday. 4 bathrooms. None of them clean. Crap and blood on toilet seats, hard water stains in all fixtures. Yellow pee stains on the floor around toilet. Dead bugs and live bugs crawling in the tubs. Really nasty. $1.5 MILLION DOLLAR asking price and the place looked like no one cared. Host unresponsive, Celia. So, make contact with air bnb send them pix, ask only for the cleaning portion of the charges to be refunded. Their reply, everyone's opinion on cleanliness differs. No refund warranted. I don't know folks, but Crap and blood on toilet seats seems like it would be a consistent poor level of clean to most people of basic intelligence. I guess if i went to air bnbs offices in Dublin I'd find them dirty, their RR's full of Crap and blood. No refund, tough sh*t Mr. Customer. Will dispute with my credit card carrier and see how that goes. Got to hold these dirt bags accountable. Won't use them, wont reccomend next time a hotel. Airbnb more like airbs

I put my house on AirBnB. One of the first bookings I had was for a family of 4 visiting to have a quiet weekend. I was not able to meet the guest when he checked in and left a key. This person threw a massive college keg party/crawfish broil for 100+ guests according to neighbors. There was close to $2000 worth of damage from a $700 booking. I opened a case with Airbnb's resolution center, submitted the invoices and was reimbursed $300 out of the $1000 security deposit. I have been trying to call Airbnb and speak to a supervisor for over a week and cannot get anyone to return my call.

I have read positive and negative comments on this site. All I can tell you is that airbnb is for the person who would like to save money and experience something other than a hotel and it also is good for the person renting who has the extra space and can earn some income. It may not perfect, as hotels/motels are not either. But if you are adventurous and want a place for less than you would usually pay for a hotel/motel, then Airbnb is for you. Do Not expect the Ritz Carlton if you are paying a minimal rate. This company is an A in my book.

Dealing with airbnb customer service is absolutely pointless, either their emails do not go to anyone or they simply have no systems in place for dealing with customer/payment issues. Airbnb think I owe money for a booking that was never taken up, I do not owe any money and have emailed them over 25 times explaining the situation. They continue to send me emails saying asking me to authorise them to take money from my paypal account. Even when it appears an actual person has responded to my complaints/explanations, they do not appear to understand and keep sending me generic emails. This has been going on for 3 months and they still cannot resolve this. I have had to resort to blocking them from my email to make this stop.

I was a host on airbnb for 2.5 years. I had a perfect profile - some people who checked out many other hosts told me i was one of the best on the site.
I started noticing an very disrespectful attitude Airbnb had toward me (and I'm sure everybody else), for example: I had the most strictest ban on smoking in my apartment (in new york city apartments are small, and smoking inside is just impossible), but one guest smoked anyway, Instead of evicting him without any refunds as i promised in my house rules, i let him stay and then claimed his security deposit.To my complete shock, Airbnb denied me! The guest admitted to smoking (in airbnb email system), I had pictures of cigarette butts in the trash, house rules were always there - both before and after the guest booked - they still denied me the deposit! I filed a complaint with BBB.org.
Guess what Airbnb does next? THEY CLOSED MY ACCOUNT! DEACTIVATED MY LISTINGS!
******
An update: I contacted SF DA's office, and they made Airbnbn refund me ALL the money I claimed.

For the last three years I have been using Airbnb as a guest quite often as my husband and I do travel a lot. Two years ago, while in China Airbnb got my money back after a bad experience with the host and the accommodation. This gave us more confidence in Airbnb. We felt protected.
So far all my reviews have been published, but the last one in Fes ( Morocco) still has not come out. I still gave Airbn top credit as company, but I lowered to three points the Fes accommodation just in relation to amenities. This, due to the low standard of the cooking area and not caring for safety. Otherwise I gave top credit as the apartment was a very well presented and arranged with gusto. The fact that Airbnb has not published my comments made me now think twice, in giving again top credit to Airbnbb.

Terrible! I submitted request for booking, they charged my card for entire stay over 90 days before the reservation. Owner contacted me via text for discussion about appropriateness of the rental. I quickly determined it was not going to work then during discussion I get an email saying rental confirmed. I send another text saying NO, I just cancelled. Then I immediately get a receipt that my card was charged. They claim they can only refund 50% on a reservation that should never have been made! Their final decision was to charge me $50 for the inconvenience of a reservation cancelled within 5 minutes that never should have been made in the first place. Forget poor business practices, this company lacks common decency!

FIRST: DO NOT STAY WITH DE LONTA IN LOS ANGELES! HIS BOOKING IS LISTED AS "PRIVATE ROOM, SAFE, COMFORTABLE IN HOLLYWOOD" I booked his flat for a night, not only did he give me a FAKE ADDRESS, he simply stopped communicating with me the day of the booking. I tried for 8 hours to reach him and to get AirBnB to straighten out this problem. Now he is STILL LISTING HIS FLAT. AirBnB says that they "are working with him". How is that the right thing to do? I don't think someone who gives a false address and then disappears should be allowed to continue to profit from AirBnB business, do you? How many other travelers will have the same problem I did?
SECOND: AirBnB should have a plan in place to make sure their hosts are reliable, and honest and "safe"! All I got was a refund and they think I should be happy about that. My trip was completely ruined. Too bad, it's a great idea but not backed up by a very good business plan.

New to Airbnbn - seemed like a good idea, created a profile, uploaded some pics, gained a couple of reservations for the summer - some nice conversations with the potential guests - then, whammo. "Virtual ID" - online verification process. Profile frozen, guests' money already taken from their credit cards - and nearly a week with no response from the company. Well, I've got a great place to rent, I'll advertise elsewhere, and Airbnbn just lost a customer.

I have booked a beautiful appartment on airbnb using their host for a appartment in amsterdam! Little did I no that the host needed a bank transfer of £550 to pay, of corse I paid this thinking this is how it's done on air Bnb as air Bnb had not clearly put on website that you actually pay them who then pays the host! It turns out now that as soon I paid this amount all contact was lost and the advertisement of the appartment was taken down off the website and now I am out of pocket for this amount of money! This's my hen do and it's caused so much upset and distress. I cannot afford to lose is much right before my wedding. I worry also that air Bnb do not. Heck these people out to see if the host is the real deal! So this person could con a lot of people including myself! I have contacted air Bnb three times but no response! EVEN MORE ANGRY! I do not recommend this company what so ever!