AirbnbReviews 2,091

We were disappointed with a booking we made having stayed one night. Contacted the host to see if we could cancel and get a refund. She said she had no problem with it and we should contact airbnb regarding the refund. So we called customer service number on their website. But whichever country you call, once you're through the rigmoral of 'host' or 'guest' the standard message is you have to wait 30 minutes! So you're calling on a foreign tarrif to wait 30 minutes? Never again!

I Used airbnb for a trip to the LA area this past August. Big mistake our first 6 days we're booked with a different company those six days were really really wonderful. The next two days we were booked on a boat in the LA area the day before we were set to go to the boat Airbnb emailed me that the reservation was cancelled by Airbnb, for some technical issue with the owner of the boat. I got this email at approximately 7:30 p.m. the night before the reservation. I called Airbnb and described this the situation they told me I could book another reservation on their site or request a full refund.not knowing the LA area very well I decided to try to find another place on the website. After finding two places I would have considered I decided to email both owners for information. I accidentally pushed request to book on the one I didn't really want but after a few minutes found out that I had booked it so I was stuck with it.The next day we show up at the property and it is absolutely disgusting it smelled moldy and dirty, there was mold in the bathtub all the windows in the home we're open airing it out. Many of the screens were broken along with the blinds covering them. I would not have paid $10 to stay there more less 170 dollars. There are a lot of other issues with the property but I don't need to list them all. Upon deciding we could not stay at the property we left to get a bite to eat and contacted Airbnb. I was then informed I needed to return to the property and take pictures of the things I did not like. To my surprise the next day I was awarded with a full refund which was nice. I just feel that Airbnb really needs to look at the places they put on their website to ensure the guests are getting what they are paying for. A few days of my vacation we're ruined because of all of these arrangements that I had to remake. I will never use Airbnb again my vacation is much too precious to have to waste time doing something I've already done. There are much more trustworthy options out there.

I have stayed in three different houses through Airbnb. I had different experiences in all of them. The first place was in Geneva, Switzerland. The apartment was filthy, in addition to the fact the hosts smoked inside the house all day long. The second was in Lausanne, Switzerland as well, and the place was dirty, noisy, and there were many hidden charges by the owner not mentioned at Airbnb. The third place was in Milano, Italy, and this one was really clean, and really nice, but the hosts was kind of rude. I think I ended up paying too much for the two first places I've stayed.

What I really disliked about Airbnb are their sneakiness for somethings: (1) I've had my review slightly changed once when I didn't use any vulgar language; I was simply criticizing the cleanness of the place I've stayed. (2) They bugged me for days to review one of the places I've stayed. In the end, they gave me a $25 dollars coupon to redeem in my next trip. Except that they sent me a coupon to expire in 24 hours!

I had enough of them that I even deleted my account!

After renting my 5000 square foot residence in Half Moon Bay, Ca to a person claiming to have 5 plus people staying at my home. This individual claiming to be a practicing yogi and very honest ended up having 60 plus people attend his wedding at my home. Not only did I let him check in early, he had the audacity to check out late when I had other people checking in that day. He flat out lied in his contract to air bnb and to me. I had neighbors calling the night of his wedding and I tried contacting him over 5 times that night without a return call. The only time this prick called was the day he was leaving to inform me that he was checking out late. Needless to say I was not happy and informed him that he violated his agreement and to get out. That day I tried calling air bnb and was on hold for over an hour with a continual auto response your call will be answered within 10 minutes. After several phone attempts. I had my assistant email Air bnb and asked for the security deposit, since he violated the terms of his agreement. Air bnbs response was how dare that I ask for the security deposit and they said there were no damages and I wasn't entitled. What a crock of ------, they tried to make me the bad guy out of this horrendous breach of contact. There security clause is just as bad as insurance companies, deny, defame and defraud. I will never use this company again and other home owners in my area are aware of what happened and they discontinued with Air bnb. This company has no scruples or boundaries and there customer service is limited to emails only with no human contact. My recommendation is stay away from this arrogant company, there bottom line is money. And there security deposit is worthless. They, deny, defame and defraud.

In a long vacations, with my wife and 2 kids, i did enjoy an spectacular apartment in South Boston using Airbnb, flying next to Chicago, using Airbnb too, i found a "CAVE", dirty and totally mess, i inmediatly leaved that disaster and notified Airbnb about that situation. They encouraged me to talk with the owner, i told her about mess and dirt, she never refused about this issues. I sent to Airbnb pics, some was really shocking and felt confident about my refund.
Airbnb answer my request, giving me back 27% of my fee, telling me that i cannot prove my complaint and this is it. Due that i canceled reservation, of course, i can not write my horrible experience and warn to anothers users about my scary situation. Airbnb offers me a coupon by $100, using it the next time, so great.
Julio Hernandez *******@yahoo. Es

My husband, son, daughter-in-law, and myself recently traveled to Spain. For one leg of our trip (3 nights / 2 days), we used an AirBnB home. After we were back from our trip, the host filed a claim for damages stating that we had infested her home with bed bugs. She alleges that the same night of our departure, she slept in our bedroom suite and woke up the next morning with hundreds of bites all over her body.

Not one person in our party had a single bite. I even contacted the hotel we stayed at after our stay at the AirBnB home. They brought in professionals to inspect all the rooms, and did an extra examination of the two rooms we stayed in. They found no evidence whatsoever of bed bugs.

I have been fighting this claim since we returned home. Thursday, August 20,2015, I received an email from AirBnB stating that we were in NO WAY responsible for bed bugs. This morning (August 30,2015) I woke up to read another email from AirBnB stating that WE ARE responsible and they have already charged our credit card for the damages.

I would like other to people who may want to use AirBnB over a hotel to understand the risks they may incur. We have no way of defending ourselves and proving that we DID NOT HAVE BED BUGS. It is such a scam. If anyone in our party had experienced bites, we would have let AirBnB AND the host know. It seems like AirBnB is there to protect the hosts and have no regard for the customer.

We have contacted our credit card company and are disputing the charge. I have proof in the form of an email from AirBnB stating we ARE NOT responsible. They even provided a $125.00 voucher for future use. No thank you!

No hotel chain would treat their clientele like this and I will never use AirBnB again.

NEVER Again will we use Airbnb.
You THINK you are getting a better deal than staying at a hotel. NOT THE CASE. You can literally find yourself not only paying for commission charges from Airbnb, and the per-night charge from the 'host', you leave yourself wide open to a ridiculous security deposit, and claims of all sorts by the hosts of the place you might stay.
We were using airbnb since 2013 and we have had fantastic experiences with many hosts at but it was only down to pure luck. If a lunatic / neurotic host decides to ruin your holiday, they can!
They claimed that we destroyed (with shower steam) their baby's paper planes that were hanging above a changing mat it the bathroom (that should not be left there at a first place), stained two of their towels with some dirt they couldn't remove and apparently spilled something on the floor and damaged the laminate. (No one of us remembers anything of this).
Nonsense!. Airbnb sided with the host, and wants to charge $600 the security deposit to my Visa card. They didn't even bother to show me the pictures that the host presented as 'evidence'".
We were not even allowed to dispute their decision!
I called my bank and spoke with a supervisor, and I hope to be able to stop this totally unexpected and unfair charge out of nowhere!.
I totally lost my trust to this company.
Would you valued me as a client, you would have to compensate me, for putting me through this hellish nightmare!
My previous positive experience with other airbnb hosts made me believe that this was a trustworthy company.
Alas! They are NOT worth your trust!
This would have never happened with a holiday park, a hotel or a proper B&B.
This Christmas our holiday will be with a holiday park in the Netherlands.
NEVER Again will we use Airbnb.

I am a travel Rn and got a contract in Roswell NM and found a place on airbnb. I contacted the owner who want to rent outside of the airbnb site at a significantly cheaper rate which i thougt would be great Pixs misrepresented the property. It was a double wide trailer and I ended up staying WITH the owner and his son. Trust me not enough room in his double wide trailer. I ended up sleeping on a bunk bed in the laundry room and there was absolutely no privacy. He accepted another booking and expected me to "move" into his room and his bed sharing his master bath while he stayed on the property in a camper. He also expected me to maintain the property, care for his dog, and run his airbnb business so he could go on vacation. Single female so my creepy meter went off. I paid for 30 days in advance. I know pretty stupid and never will get a refund. This guy is a total jerk using airbnb to hook you then book out side of the site so can't get my money back. Beware of Roswell nm

Stayed in a Brooklyn apartment booked through Airbnb.
Old and neglected was sold as "charming."
Could not sleep in the stuffy, uncomfortable space.
Left after two nights and requested a refund for the third, supplying Airbnb with photo documentation.
Got the refund, but Airbnb removed our review because our reference to an Airbnb investigation violated Airbnb's protocol.
Airbnb refused to allow an edited version of our review to be posted to their site.
It seems to be about money at all costs rather than fair information to be available to prospective guests.

Until the last three stays. Hosts are misrepresenting their offerings. E.g., dirty, no parking when they say just the opposite. Last one was uninhabitable because it was too hot inside the premises - the host had all the windows locked shut. From now on I'll travel less, use budget motels and find hostels to stay at. For the amount of time and effort involved in securing a decent airbnb space it just isn't worth it. And airbnb doesn't remedy misrepresentations or properly refund guest charges when they should. They give you a number to call in the event of a problem but these people airbnb agents you talk to are apparently incentivized not to offer any solutions that would cost them $$ - they just like to talk. And agents contradict each other and don't follow thru on resolution promises.

I used the airbnb website to find rental properties for my family vacation. We found several properties and tried to book them. Turns out that you have to wait up to 24 hours for the owner to respond, and in the meantime you wait and don't know if the owner will accept your proposal or not. Some of the owners declined, some of them did not respond at all, and one of them even accepted and later declined. In the latter case my credit card was charged. They sent me an email "asking" if I want a 10% discount on the next reservation, or if I want a refund. I did not notice that an action is required from my side. Only when I reviewed my credit card charges and saw the charge, I contacted airbnb who explained I have to "request" the refund in order to receive it. I got very angry. What if I did not notice the charge on my credit card? Maybe I was never going to get my money back. In short, I don't recommend using this website. Better use other website where you can make immediate booking and not wait until owners respond, let alone take your money before the reservation materializes.

The web site is set up in a way that is pretty deceiving, so BE CAREFUL. When you select a property you are interested in, there are 2 big buttons to choose from. One says "Request Booking", the other says "Add to Wish List". Since I was interested in corresponding with the host and determining availability, I selected "Request Booking". BIG MISTAKE... I am sure it is somewhere in the small print, but if you click this button and the host indicates the property is available, YOU ARE CHARGED! And good luck getting your money back! I seriously thought I was sending an inquiry and once the host told me it was available I would go back in and do the actual booking. As it turns out, you must scroll way way way way down to the bottom and locate the tiny little button that says "email owner" if you are not ready to have your money stolen.

The customer service is AWFUL! The host was nice and understood what had happened. He authorized for me to receive a 100% refund of the rental fees, but Air BnB was still going to only refund $390.00 (out of $882.00!). I am still fighting to get the rental fees refunded. I highly doubt they will refund the "Air BnB service charge" of $85.00.

This company is a scam! Be very careful!

First off, their website is not reliable - very difficult to maneuver and sometimes just not working. Communication with airbnb? Forget about it - their whole business model is to never have any communication with any guest ever! If you have a problem you're on your own. Also, they lie about the prices - get you to commit, then jack you with fees. It's hit and miss with the owners - you'll have no idea who you end up with or what the place is like. It's just not worth the risk and I see it getting worse as more dishonest and unethical people jump in for a payday.

Last weekend I had the pleasure of staying at Carol Edelberg's B&B located in Mowbray just 10 minutes out of Port Douglas. This was a nice B&B. The rooms were big, the beds very comfortable, and we had a lot of privacy. Carol was a great hostess, she has been a local for over 25 years so provided us with great tips on where to go and what to do. At the end of the day we really appreciated coming home and jumping into the big beautiful swimming pool. But what I really liked about staying at Carols was how close I was to nature - with the house sitting at the top of a ridge we were able to observe a variety of wildlife, that sometimes I felt like I was sitting in a tree house.
If your looking for a slower pace and peace and quite, I strongly recommend staying at Carol's place.
Lele Gakas
17/8/2015