AirAsia

Dear Our Valued Customer That's the automatic response when entering a question on their website, it also says they will respond in 5 working days. Complaining 10 days later that no reaction had been found was acknowledged the same way but still no real response to the original question after two weeks. Another problem was when they rescheduled a future flight but stated you could either opt for rescheduling to a more favourable flight or a cedit shell. This their site did not offer so I went into live chat, after 55 minutes there was a five minute chat, concluded from their side with: this matter will be forwarded to our pre-flight ops and they will contact you. The flight's in February but I doubt hearing from them...
AirAsia is a cheap diy carrier with good and timely transportation but as with all bigger companies ther client support definately treat their Dear Our Beloved Customers like $#*!

I booked flight through booking.com and it indicated bags were included. At check in there was a different sign saying different limits. The regular price before check in to add weight is less than $30. They charged me $450 to add 9 kg at the gate even though it wasn't clear while booking. They would not come down on price and said plane will he top heavy. The plane was half full. The price of adding 9kg cost more than my flight. Absolutely terrible humans and business model.

Do yourself a favor—pay a little more for a better airline. AirAsia may seem cheap, but their hidden fees and constant delays will ruin your trip.

1. Every single flight (5 total) was delayed by over an hour. No compensation. No explanation.

2. They charge outrageous fees for carry-on luggage. A 7 kg (15 lb) limit is unreasonable, and they'll charge you $50 per bag per flight if you exceed it.

3. Customer service does not exist. Their response to complaints? "That's how it is."

4. Planes shook aggressively during takeoff—this felt like a maintenance issue, not normal flight conditions.

This is the worst airline experience I've ever had. Do not risk ruining your trip—avoid AirAsia.